Icomm - I.T Support Birmingham
Alpha Tower, 11th Floor, Suffolk St Queensway,
Birmingham, x, B1 1TT,
United Kingdom
Birmingham, x, B1 1TT,
United Kingdom
44 12 1605 1000
Professional Services
Icomm - I.T Support Birmingham Technographics
Icomm - I.T Support Birmingham Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Icomm - I.T Support Birmingham and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Icomm - I.T Support Birmingham employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Icomm - I.T Support Birmingham has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2017, Microsoft Power BI for Analytics and BI in 2020, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Icomm - I.T Support Birmingham is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , Kentico Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Icomm - I.T Support Birmingham revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Icomm - I.T Support Birmingham intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Icomm - I.T Support Birmingham Tech Stack and Enterprise Applications
Icomm - I.T Support Birmingham AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Icomm - I.T Support Birmingham implemented Tawk.to on its public website. Tawk.to serves as the Chatbots and Conversational AI layer embedded across the site to capture real-time visitor conversations and web-based support inquiries.
The deployment used the Tawk.to web widget and console to enable live chat, real-time messaging, canned responses, visitor monitoring, and agent handover workflows consistent with Chatbots and Conversational AI implementations. Configuration centered on agent accounts, chat routing rules, automated response templates, and session monitoring to support rapid web-first engagement.
Operational scope focused on customer service and technical support functions handling inbound web traffic to probrand.co.uk, with governance concentrated on web channel management and agent workflow configuration. The implementation centralized web chat as a front-line engagement channel, enabling support and sales-facing teams to triage conversations through the Tawk.to console and maintain a consistent conversational handling model.
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Icomm - I.T Support Birmingham Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Icomm - I.T Support Birmingham implemented Microsoft Power BI as a publicly accessible Analytics and BI capability on its website. The deployment surfaces interactive Microsoft Power BI reports within web pages to enable browser-based consumption of operational dashboards and KPI visualizations.
The implementation centers on authored reports, consolidated dashboards, data modeling with semantic datasets, scheduled refresh processes, and role-level security to control access. Microsoft Power BI is used to produce customer-facing visualizations and internal operational reports, with self-service report authoring for analysts paired with governed workspaces for production content.
Operational coverage includes IT support, service delivery, sales, and operations teams, reflecting cross-functional use of embedded analytics and portal-based reporting. The website integration is achieved through embedded analytics patterns that expose interactive reports to external users and internal stakeholders without naming specific backend systems.
Governance focuses on workspace organization, role-based access controls, dataset refresh scheduling, and a report lifecycle that separates development workspaces from production views. The narrative reflects a category-aligned implementation in Analytics and BI using Microsoft Power BI that centralizes reporting on the corporate website and supports both customer-facing and internal reporting workflows.
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Icomm - I.T Support Birmingham Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Icomm I.T Support Birmingham implemented Microsoft 365 for Collaboration. The Microsoft 365 deployment is surfaced on the company website and serves as the primary Collaboration platform for the 220 employee professional services firm based in the United Kingdom.
The implementation consolidates core Collaboration workloads, including Exchange Online email, Microsoft Teams for meetings and persistent chat, SharePoint for intranet and document libraries, and OneDrive for personal file synchronization. The configuration reflects a cloud SaaS tenancy model with centralized administration, role based access controls, and policy driven content management to support unified communication and document workflows.
Operational coverage is companywide across IT support, service desk operations, and knowledge worker groups, aligning Microsoft 365 Collaboration with business functions such as internal communications, document management, and team collaboration. Governance signals include tenant level administration and identity and access management via Azure Active Directory, with information governance and policy enforcement applied to Collaboration workloads to match professional services compliance needs.
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Icomm - I.T Support Birmingham Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Web Content Management | Content Management |
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2013 | 2013 |
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Icomm - I.T Support Birmingham CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Icomm - I.T Support Birmingham PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Icomm - I.T Support Birmingham IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Icomm - I.T Support Birmingham CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Icomm - I.T Support Birmingham
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Supply Chain Director | Director | Supply Chain | |
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Contracts and Administration Manager | Manager | Finance | |
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lkisiel@idbs.com | CXO | Finance | |
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HR Manager | Manager | HR | |
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Procurement Assistant | Manager | Procurement | |
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Procurement Administrator | Manager | Procurement | |
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Solutions Manager | Manager | IT | |
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HR Manager | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Apps Being Evaluated by Icomm - I.T Support Birmingham Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Icomm - I.T Support Birmingham IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Icomm - I.T Support Birmingham digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Icomm - I.T Support Birmingham Technographics
Icomm - I.T Support Birmingham is a Professional Services organization based in United Kingdom,
with around 220 employees and annual revenues of $60.0 million.
Icomm - I.T Support Birmingham operates a diverse technology stack with applications such as
Tawk.to, Microsoft Power BI and Microsoft 365,
covering areas like Chatbots and Conversational AI, Analytics and BI and Collaboration.
Icomm - I.T Support Birmingham has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to and Microsoft.
Icomm - I.T Support Birmingham recently adopted applications including
Pathwire Mailgun in 2021, Microsoft Power BI in 2020 and Twilio Sendgrid in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Icomm - I.T Support Birmingham’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Icomm - I.T Support Birmingham’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Icomm - I.T Support Birmingham technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.