Idra Group Srl Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Idra Group Srl and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Idra Group Srl employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Idra Group Srl has purchased the following applications: Microsoft 365 for Collaboration in 2021, Joomla 3.9 for Web Content Management in 2020, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Idra Group Srl is running and its propensity to invest more and deepen its relationship with Microsoft , Joomla , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Idra Group Srl revenues, which have grown to $111.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Idra Group Srl intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Idra Group Srl implemented Microsoft 365 for Collaboration. The deployment provisioned a Microsoft 365 tenant to deliver core Collaboration capabilities across the organization, emphasizing cloud hosted email, real time meetings, and document collaboration.
Configuration focused on modules commonly used in this category, including Exchange Online for mail, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document libraries, and OneDrive for file sync. Administration and governance were centralized through the Microsoft 365 admin controls, with role based access, data classification policies, and conditional access applied as standard controls for Collaboration deployments. The company also surfaces Microsoft 365 usage on its public website, indicating a public facing presence of the service. This implementation positions Microsoft 365 to support corporate and operational business functions at Idra Group Srl.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Idra Group Srl implemented Joomla 3.9 as the content management platform for its public website idragroup.com. The deployment places Joomla 3.9 at the center of the company Web Content Management strategy, supporting corporate marketing, product information pages and publication of technical notices.
The implementation leverages core Joomla 3.9 capabilities including the Article Manager, Menu Manager, Template and Module structures, Media Manager and User Manager with role based access control to segregate authoring and publishing duties. Content workflows align around author, editor and publisher roles with scheduled publishing, SEO metadata fields and responsive template rendering configured through the Joomla 3.9 administration interface.
Operational ownership is organized with Marketing responsible for day to day content and IT responsible for system administration and security patching, consistent with small to mid size manufacturing IT models in Italy. The single site Joomla 3.9 instance centralizes web content publishing across the company, and governance includes administrator level control, editorial review flows and periodic template updates to maintain brand consistency.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017 Idra Group Srl implemented Zendesk Service to provide Customer Support through its corporate website. The implementation centers on embedding Zendesk Service into the public site to capture inbound customer inquiries and manage a centralized ticket queue for the company’s customer service function.
Configuration focused on standard Customer Support capabilities, including web-based ticket intake, a self-service portal and knowledge base functionality, and agent-facing ticket workflows and SLAs. Zendesk Service was configured to support role-based access for support agents and to streamline case classification and escalation rules consistent with enterprise support operations.
Operational coverage is concentrated on the customer service department serving Idra Group Srl’s Italian manufacturing customer base, with the website channel serving as the primary intake point. The deployment leverages web capture and email routing patterns typical of Customer Support platforms to channel external requests into the Zendesk Service ticketing system.
Governance emphasized ticket triage, assignment rules and agent workflow definition to ensure consistent handling of customer issues. The narrative reflects Idra Group Srl Zendesk Service Customer Support alignment between web-facing intake and back-office support operations without presuming integrations beyond the website implementation.
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Marketing Automation | CRM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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