IHCL (Indian Hotels Company Limited)
Express Towers 9th Floor Barrister Rajni Patel Marg Nariman Point,
Mumbai, 400021,
India
Mumbai, 400021,
India
91 22 6137 1710
Leisure and Hospitality
IHCL (Indian Hotels Company Limited) Technographics
IHCL (Indian Hotels Company Limited) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IHCL (Indian Hotels Company Limited) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15135 IHCL (Indian Hotels Company Limited) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IHCL (Indian Hotels Company Limited) has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2004, Oracle Learning Management for Learning and Development in 2015, Oracle OBIEE for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IHCL (Indian Hotels Company Limited) is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IHCL (Indian Hotels Company Limited) revenues, which have grown to $366.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IHCL (Indian Hotels Company Limited) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IHCL (Indian Hotels Company Limited) Tech Stack and Enterprise Applications
IHCL (Indian Hotels Company Limited) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2004 | 2004 |
In 2004, The Indian Hotels Company Limited implemented Oracle E-Business Suite as its core ERP Financial system. The deployment established a centralized financial management platform supporting corporate accounting, procurement and hotel cluster shared service finance processes.
Oracle E-Business Suite was configured to support General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Purchase and Inventory functions, and inter-company accounting workflows. The implementation included Oracle E-Business Suite v.R12 updates with an IndAS compliant Chart of Accounts and an organization structure aligned to statutory and consolidation requirements. Automation elements implemented included electronic payments for payables, automation of tax audit reports, and procurement controls tied to purchase and inventory processing.
The E-Business Suite was integrated with Oracle AGIS for inter-company settlements and with MS SharePoint as a document management layer. Financial planning and forecasting workflows were linked to Planning and Budgeting Cloud services, and Hyperion Financial Management was used for consolidation and reporting, while SaS Visual Analytics provided real-time business reporting and decision support. Payroll was integrated with HR and attendance systems to enforce payroll process controls and transactional consistency.
Ongoing governance covered data stewardship, testing, documentation, release management and continuous product upgrades coordinated with outsourced technology partners, together with support operations for end users. Process redesigns created fit for purpose hotel shared service clusters for finance processes and included RPA pilots to automate repetitive transactional workloads.
The program explicitly targeted improved productivity and an efficient financial close, while enabling timely consolidated reporting and decision support through integrated Hyperion and SaS Visual Analytics. Controls implemented addressed payables automation, procurement and payroll process controls, and related party transaction reporting.
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IHCL (Indian Hotels Company Limited) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Learning Management | Learning and Development | HCM | n/a | 2015 | 2015 |
In 2015, IHCL (Indian Hotels Company Limited) implemented Oracle Learning Management to centralize Learning and Development activities for hotel-level operations. The deployment supported the Hotel Management Team in Pune, Maharashtra, and established the application as the authoritative system for training records and course delivery within the hotel's L&D function.
Oracle Learning Management was configured to support core learning workflows including onboarding of new hires, course and module authoring, competency and skill assessments, and maintenance of trainee records. The implementation emphasized training needs identification through structured job chats, skill assessments, and analysis of customer feedback, and these inputs were captured and managed inside Oracle Learning Management for program design and ongoing curriculum updates.
Operational governance placed ownership with the Learning and Development manager who planned and conducted onboarding, designed and implemented training modules, and maintained training records on Oracle Learning Management. The rollout built operational connections with hiring managers and talent acquisition practices by aligning course content to technical job duties and staffing needs, and it leveraged recruiting networks and college relationships for candidate pipelines used by HR and hotel operations.
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IHCL (Indian Hotels Company Limited) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2014 | 2014 |
In 2014, Indian Hotels Company Limited implemented Oracle OBIEE as a centralized enterprise reporting and analytics platform to support the Taj Group loyalty initiative and broader CRM analytics. The Oracle OBIEE deployment is positioned within the Analytics and BI category to provide consolidated reporting across the group, covering 71 hotels in 55 locations in India and 16 international properties across Asia, Europe, North America and other regions.
The technical implementation used OBIEE 11g alongside Informatica and DAC for ETL orchestration, with development activities that included analytics design documentation, PL SQL development, dashboard and report buildout, and testing. Functional capabilities implemented focused on enterprise reporting, dashboarding, ad hoc analysis and analytics feeds required by loyalty and marketing processes, with developers responsible for issue resolution and defect fixing during the build and test phases.
Integrations were scoped and executed to align Oracle OBIEE with the planned CRM and loyalty stack, including Siebel CRM base engine, Siebel Loyalty and eLoyalty modules, and interfaces to property management systems and point of sale systems which were critical for loyalty transaction capture. Tata Consultancy Services participated in technology evaluation and provided OBIEE and Informatica development resources during May 2014 to July 2014, enabling analytics provisioning for the proposed loyalty rollout.
Governance emphasis was on analytics design artifacts and aligning the OBIEE implementation to the CRM roadmap so the reporting layer could expand as Siebel CRM modules and marketing automation components were deployed. Operational coverage included analytics consumption for CRM, loyalty, marketing and operations teams across the Taj Group estate, with formal defect management and iterative deployment cycles documented during the engagement.
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IHCL (Indian Hotels Company Limited) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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IHCL (Indian Hotels Company Limited) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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IHCL (Indian Hotels Company Limited) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2022 | 2022 |
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CRM | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics, Data Management Platform | CRM |
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2024 | 2024 |
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IHCL (Indian Hotels Company Limited) EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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IHCL (Indian Hotels Company Limited) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at IHCL (Indian Hotels Company Limited)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Senior Vice President and Head of Digital & IT | VP | IT | |
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Vice President Finance | VP | Finance | |
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AVP - IT Security and Processes | VP | IT | |
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Financial Controller | Director | Finance | |
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Associate Vice President - Finance | VP | Finance | |
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Information Technology Manager | Manager | IT | |
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Area Director IT | Director | IT | |
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Associate Vice President - IT Applications | VP | IT | |
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Manager - IT Applications | Manager | IT | |
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Area IT Director | Director | IT | |
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Information Systems Manager | Manager | IT | |
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Apps Being Evaluated by IHCL (Indian Hotels Company Limited) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IHCL (Indian Hotels Company Limited) IT executives and key decision makers. This section highlights IHCL (Indian Hotels Company Limited)'s latest recorded technology evaluations, including SABRE Synxis Guest Connect for Reservation and Booking Management on 2026-08-08, Oracle E-Business Suite for ERP Financial on 2026-08-08, and Oracle E-Business Suite HRMS for Core HR on 2026-08-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IHCL (Indian Hotels Company Limited) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-08-08 | IHCL (Indian Hotels Company Limited) | Evaluated | SABRE | SABRE Synxis Guest Connect | Reservation and Booking Management | ERP Services and Operations |
| 2026-08-08 | IHCL (Indian Hotels Company Limited) | Evaluated | Oracle | Oracle E-Business Suite | ERP Financial | ERP |
| 2026-08-08 | IHCL (Indian Hotels Company Limited) | Evaluated | Oracle | Oracle E-Business Suite HRMS | Core HR | HCM |
FAQ - APPS RUN THE WORLD IHCL (Indian Hotels Company Limited) Technographics
IHCL (Indian Hotels Company Limited) is a Leisure and Hospitality organization based in India,
with around 15135 employees and annual revenues of $366.0 million.
IHCL (Indian Hotels Company Limited) operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Learning Management and Oracle OBIEE,
covering areas like ERP Financial, Learning and Development and Analytics and BI.
IHCL (Indian Hotels Company Limited) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
IHCL (Indian Hotels Company Limited) recently adopted applications including
Adform in 2024, Teads Platform in 2024 and Genesys Multicloud CX in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IHCL (Indian Hotels Company Limited)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IHCL (Indian Hotels Company Limited)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IHCL (Indian Hotels Company Limited) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.