IKEA Iceland Technographics
IKEA Iceland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IKEA Iceland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 IKEA Iceland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IKEA Iceland has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Publitas for Product Information Management in 2021, NEC Call Recording for Call Tracking and Recording in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IKEA Iceland is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Publitas or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IKEA Iceland revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IKEA Iceland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IKEA Iceland Tech Stack and Enterprise Applications
IKEA Iceland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, IKEA Iceland deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution, and the company is using Cisco Webex Meetings on their website. The deployment surfaces browser-accessible meeting links and virtual conferencing sessions directly from the public site, enabling scheduled and ad hoc video and audio meetings. Functional capabilities implemented include real-time video and audio, screen sharing, participant management, and meeting recording, reflecting standard Audio Video and Web Conferencing workflows.
The implementation is positioned to support customer-facing engagement via the website and to centralize remote meeting access for staff and external partners, with session initiation and link provisioning occurring through web-hosted entry points. Governance centers on meeting access controls, authentication flows, and moderation roles within Cisco Webex Meetings, aligning platform configuration with IKEA Iceland operational policies. IKEA Iceland Cisco Webex Meetings Audio Video and Web Conferencing serves as the front-line tool for virtual interactions routed through the corporate website.
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Collaboration | Collaboration |
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2021 | 2021 |
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IKEA Iceland eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Publitas | Legacy | Publitas | Product Information Management | eCommerce | n/a | 2021 | 2021 |
In 2021, IKEA Iceland implemented Publitas as a Product Information Management solution on its website. Publitas is deployed on ikea.is to centralize digital catalog publication and to serve enriched product information to web visitors and merchandising workflows.
The implementation leverages standard Product Information Management capabilities, including a centralized product catalog, attribute and taxonomy management, media and asset management, and catalog composition and channel publishing. Publitas is used to assemble SKU level content and structured product descriptions, and to manage publication cycles for seasonal and promotional catalogs.
Operational scope focuses on retail merchandising, e-commerce and marketing teams in Iceland, with the system surfacing product content directly on the IKEA Iceland website. Workflows emphasize editorial control and staged publishing to the web channel, aligning catalog composition with web storefront presentation.
Governance has been formalized around content stewardship and approval workflows, with role based access for catalog editors and reviewers and scheduled publication routines to coordinate catalog releases. The approach prioritizes consistent attribute management and media governance to maintain catalog quality across the ikea.is web presence.
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IKEA Iceland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Software Solutions UK | Legacy | NEC Call Recording | Call Tracking and Recording | CRM | n/a | 2014 | 2014 |
In 2014, IKEA Iceland implemented NEC Call Recording as part of an NEC UNIVERGE SV8100 with Business ConneCT deployment delivered by NEC Software Solutions UK. The deployment targeted IKEA Iceland's contact centre to improve customer call handling and contact centre metrics across its Iceland operations.
The implementation used NEC Call Recording alongside Business ConneCT for call management and monitoring, with usage of the NEC MyCalls family inferred from the Business ConneCT integration pattern. Functional capabilities implemented included call capture and indexing, live agent performance monitoring, and call event tracking consistent with Call Tracking and Recording systems, enabling recorded call playback and queue analytics for workforce planning.
Operational scope concentrated on customer service and contact centre workflows, enabling staffing adjustments during peak periods and improving responsiveness, specifically increasing answered within 10 seconds rates as reported. Governance changes focused on operational monitoring and staffing processes driven by recorded call analytics and real time monitoring, producing measurable improvements in responsiveness and call centre efficiency.
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Customer Support | CRM |
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2019 | 2019 |
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IKEA Iceland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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IKEA Iceland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at IKEA Iceland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IKEA Iceland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IKEA Iceland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IKEA Iceland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IKEA Iceland Technographics
IKEA Iceland is a Retail organization based in Iceland,
with around 250 employees and annual revenues of $50.0 million.
IKEA Iceland operates a diverse technology stack with applications such as
Cisco Webex Meetings, Publitas and NEC Call Recording,
covering areas like Audio Video and Web Conferencing, Product Information Management and Call Tracking and Recording.
IKEA Iceland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Publitas and NEC Software Solutions UK.
IKEA Iceland recently adopted applications including
Microsoft 365 in 2021, Publitas in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IKEA Iceland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IKEA Iceland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IKEA Iceland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.