List of NEC Call Recording Customers
Hemel Hempstead, HP2 7DX,
United Kingdom
Since 2010, our global team of researchers has been studying NEC Call Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NEC Call Recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NEC Call Recording for Call Tracking and Recording include: NHS Lothian, a United Kingdom based Healthcare organisation with 3000 employees and revenues of $500.0 million, IKEA Iceland, a Iceland based Retail organisation with 250 employees and revenues of $50.0 million, The Garage Door Company United Kingdom, a United Kingdom based Retail organisation with 120 employees and revenues of $22.0 million, Durley Dean Hotel United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 60 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using NEC Call Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NEC Call Recording customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Durley Dean Hotel United Kingdom | Leisure and Hospitality | 60 | $4M | United Kingdom | NEC Software Solutions UK | NEC Call Recording | Call Tracking and Recording | 2015 | n/a |
In 2015, Durley Dean Hotel implemented NEC Call Recording as part of a coordinated NEC SV9100 and MyCalls Call Manager deployment in the Call Tracking and Recording category. The project targeted the hotel reservations process, removing a single handset bottleneck, distributing inbound reservation calls into a dedicated reservation group, and introducing callback and auto attendant features to improve booking handling.
The deployment used MyCalls Call Manager functionality to provide call recording and call management capabilities alongside the NEC SV9100 telephony platform. Configuration centered on group routing for reservations, session recording of inbound calls through NEC Call Recording, and automated call handling rules to surface missed calls and trigger callbacks for guests and enquirers.
Operational scope covered the reservations and front desk functions within the hotel, centralizing booking-related voice interactions into the reservation group workflow. Integrations were explicitly with the NEC SV9100 PBX and the MyCalls Call Manager, with NEC Call Recording embedded as the recording and management component for the hospitality reservations workflow in the United Kingdom.
Governance and process changes formalized centralized call handling for bookings, shifting responsibilities from a single handset model to a group-managed reservation queue and automated attendant workflows. The MyCalls deployment with NEC Call Recording produced immediate efficiency gains, increased handled calls per day, and was reported to save the hotel significant annual costs through better booking handling.
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IKEA Iceland | Retail | 250 | $50M | Iceland | NEC Software Solutions UK | NEC Call Recording | Call Tracking and Recording | 2014 | n/a |
In 2014, IKEA Iceland implemented NEC Call Recording as part of an NEC UNIVERGE SV8100 with Business ConneCT deployment delivered by NEC Software Solutions UK. The deployment targeted IKEA Iceland's contact centre to improve customer call handling and contact centre metrics across its Iceland operations.
The implementation used NEC Call Recording alongside Business ConneCT for call management and monitoring, with usage of the NEC MyCalls family inferred from the Business ConneCT integration pattern. Functional capabilities implemented included call capture and indexing, live agent performance monitoring, and call event tracking consistent with Call Tracking and Recording systems, enabling recorded call playback and queue analytics for workforce planning.
Operational scope concentrated on customer service and contact centre workflows, enabling staffing adjustments during peak periods and improving responsiveness, specifically increasing answered within 10 seconds rates as reported. Governance changes focused on operational monitoring and staffing processes driven by recorded call analytics and real time monitoring, producing measurable improvements in responsiveness and call centre efficiency.
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NHS Lothian | Healthcare | 3000 | $500M | United Kingdom | NEC Software Solutions UK | NEC Call Recording | Call Tracking and Recording | 2020 | n/a |
In 2020, NHS Lothian implemented NEC Call Recording. The NEC Call Recording deployment supports Call Tracking and Recording needs for contact centre operations and patient-facing telephone services within the health board.
The implementation was configured to provide continuous voice capture, indexed storage, and searchable retrieval, with role based access controls and audit logging to meet clinical governance requirements. Functional modules include call capture and metadata indexing, secure archival storage, quality monitoring and playback, and basic redaction and export capabilities consistent with Call Tracking and Recording platform functionality.
Operational coverage targeted contact centre teams and administrative patient services across NHS Lothian, while staff learning and competency maintenance are managed using the learnPro Learning Management System on the organisation website. The deployment was arranged to coexist with existing patient administration workflows, providing call evidence for clinical and administrative review without replacing named clinical systems.
Governance focused on access controls, retention scheduling and audit trails to support compliance and internal review processes, with training and user onboarding coordinated through the learnPro Learning Management System. Change management emphasized defined user roles and documented procedures for recording access and incident review to align call recording usage with NHS Lothian operational policies.
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Retail | 120 | $22M | United Kingdom | NEC Software Solutions UK | NEC Call Recording | Call Tracking and Recording | 2019 | Unify Business Solutions |
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