Wan Chai, 00000,
Hong Kong
indemandly Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by indemandly and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 indemandly employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that indemandly has purchased the following applications: Stripe Payments for Payment Processing in 2018, indemandly for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems indemandly is running and its propensity to invest more and deepen its relationship with Stripe , indemandly , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing indemandly revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for indemandly intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| indemandly | Legacy | indemandly | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, indemandly implemented indemandly, a Chatbots and Conversational AI application, on its public website to support customer engagement and lead capture. The deployment consisted of an embedded web chat widget instrumented across the corporate site, providing initial conversational routing for inbound inquiries and capturing contact intent data for follow up. Scope was limited to the website channel and focused on front-line customer-facing interactions rather than backend system consolidation.
Configuration work centered on conversational flow design, intent recognition tuning, and knowledge base authoring within the indemandly console, enabling rapid edits to dialog trees and response logic by non-technical staff. The implementation included session logging and reporting capabilities to review transcripts and refine intents, and it provisioned handoff rules to transition conversations to human client services when required. These functional modules align with common Chatbots and Conversational AI workflows for automated triage, FAQ handling, and lead qualification.
Operational ownership was assigned to customer-facing teams such as marketing and client services, who managed content updates, bot training, and escalation procedures. Governance practices emphasized regular review cycles for dialog accuracy and alignment with company messaging, with defined processes for publishing conversational content. No named external integrations were specified in the implementation details, the focus remained on on-site conversational coverage via the indemandly application.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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