IndiaFirst Life Insurance
12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East),
Mumbai, 400063,
India
Mumbai, 400063,
India
91 1 800 209 8700
Insurance
IndiaFirst Life Insurance Technographics
IndiaFirst Life Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IndiaFirst Life Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3100 IndiaFirst Life Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IndiaFirst Life Insurance has purchased the following applications: Expenzin Expense Management for Expense Management in 2022, Avaamo AI Platform for Chatbots and Conversational AI in 2017, R3 Corda Blockchain Platform for Blockchain Platform in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IndiaFirst Life Insurance is running and its propensity to invest more and deepen its relationship with Expenzin , Avaamo , R3 Corda or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IndiaFirst Life Insurance revenues, which have grown to $240.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IndiaFirst Life Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IndiaFirst Life Insurance Tech Stack and Enterprise Applications
IndiaFirst Life Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Expenzin | Legacy | Expenzin Expense Management | Expense Management | ERP | n/a | 2022 | 2022 |
In 2022 IndiaFirst Life Insurance implemented Expenzin Expense Management, classified under Expense Management, to centralize expense controls for its finance and HR-related workflows in India. The deployment was positioned to strengthen budgetary control and improve the processing of employee reimbursements according to the vendor case summary.
The implementation combined Expenzing Procure-to-Pay with the Expenzing Expense Controller, delivering core Expense Management capabilities including expense reporting, approval workflow automation, and enforced spend controls. Configuration work focused on embedding budget checks into reimbursement workflows and standardizing policy enforcement across finance and HR functions.
Operational coverage explicitly targeted finance and expense management in India, with the solution used to augment existing ERP financial controls and to route reimbursements through the new approval and expense controller logic. Integrations emphasized ERP augmentation as reported by the vendor, without naming an ERP product, to maintain a single financial control plane between expense processing and general ledger reconciliation.
Governance and process changes centered on centralized budgetary control and tighter reimbursement governance, with rollout oriented around finance and HR expense owners and approval chains. The stated outcomes from the vendor case summary are stronger budgetary control and better management of employee reimbursements, reflecting the project focus on expense policy enforcement and ERP augmentation.
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IndiaFirst Life Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaamo | Legacy | Avaamo AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, IndiaFirst Life Insurance implemented Avaamo AI Platform in the Chatbots and Conversational AI category to address primary customer engagement and sales training objectives. The engagement emphasized rapid time to value, with Avaamo offering a proven benefit of deploying conversational bots within the first four weeks of signing the agreement.
The implementation began as an accelerated pilot focused on conversational agents for customer inquiry handling and guided sales coaching workflows. The Avaamo AI Platform was configured with natural language understanding for intent detection, dialog management to drive multi-turn conversations, and templated training scenarios to support sales enablement and role play exercises.
Operational scope centered on customer engagement and sales training teams in India, where the platform handled automated customer responses and structured training interactions. Governance and rollout practices emphasized iterative model training, conversational analytics to refine intents and utterances, and continuous updates to dialog flows to align with evolving customer and sales behaviors.
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IndiaFirst Life Insurance Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| R3 Corda | Legacy | R3 Corda Blockchain Platform | Blockchain Platform | Blockchain | n/a | 2018 | 2018 |
In 2018 IndiaFirst Life Insurance participated in a consortium deployment of the R3 Corda Blockchain Platform. The initiative implemented the R3 Corda Blockchain Platform as a distributed ledger backbone for cross-company data sharing across India’s life insurance sector, with Cognizant collaborating on the program and the solution hosted on Microsoft Azure cloud infrastructure.
Implementation focused on core Blockchain Platform capabilities including an immutable distributed ledger for customer and policy records, transaction provenance and notarisation controls, real-time data availability, and reconciliation workflows to reduce data redundancy. Functional objectives called out in the deployment include fraud detection and prevention, anti money laundering support, streamlined policy servicing processes, and improved record keeping to accelerate turnaround times.
The deployment architecture used Corda nodes hosted on Azure to enable permissioned peer-to-peer data exchange between consortium members, reducing reliance on external data intermediaries and aggregators for customer and policy details. Operational coverage was industry wide within India, conducted through a consortium that included SBI Life, HDFC Life, ICICI Prudential and other major life insurers alongside IndiaFirst Life Insurance, enabling cross-company record consistency and shared governance of ledger state.
Governance was organised around a consortium model that treated the distributed ledger as a shared source of truth, enabling insurers to collaborate on data validation, consent management and exception workflows. Explicit outcomes cited by participants include reduced risk of data breaches, lower potential for tampered documents and false billings, reduced operating costs and improved customer experience through faster processing and more transparent records.
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IndiaFirst Life Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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IndiaFirst Life Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IndiaFirst Life Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IndiaFirst Life Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at IndiaFirst Life Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IndiaFirst Life Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IndiaFirst Life Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IndiaFirst Life Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD IndiaFirst Life Insurance Technographics
IndiaFirst Life Insurance is a Insurance organization based in India,
with around 3100 employees and annual revenues of $240.0 million.
IndiaFirst Life Insurance operates a diverse technology stack with applications such as
Expenzin Expense Management, Avaamo AI Platform and R3 Corda Blockchain Platform,
covering areas like Expense Management, Chatbots and Conversational AI and Blockchain Platform.
IndiaFirst Life Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Expenzin, Avaamo and R3 Corda.
IndiaFirst Life Insurance recently adopted applications including
Expenzin Expense Management in 2022, Numr CXM in 2021 and Dynatrace Ruxit in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IndiaFirst Life Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IndiaFirst Life Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IndiaFirst Life Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.