Indigo Insurance
Edgewater Way, Harbour Walk Offices,
George Town, x,
Cayman Islands
George Town, x,
Cayman Islands
1 345-746 3446
Insurance
Indigo Insurance Technographics
Indigo Insurance Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Indigo Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14 Indigo Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Indigo Insurance has purchased the following applications: Duck Creek Claims for Insurance Claims Management in 2023, Zendesk Chat for Chatbots and Conversational AI in 2023, Duck Creek Insights for Analytics and BI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Indigo Insurance is running and its propensity to invest more and deepen its relationship with Duck Creek Technologies , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Indigo Insurance revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Indigo Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Indigo Insurance Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations | Aggne | 2023 | 2023 |
In 2023, Indigo Insurance implemented Duck Creek Claims as part of a Duck Creek Technologies platform initiative, positioning Duck Creek Claims within its Insurance Claims Management strategy. The deployment was executed with Aggne acting as the system integrator and included a cloud enabled, Opex focused, modular architecture selected to support a lean InsureTech operation based in the Cayman Islands.
Aggne configured a full set of Duck Creek modules, implementing Policy, Billing, Insights, and Claims modules to provide an integrated core for policy administration, premium billing, analytics, and claims handling. The implementation of Duck Creek Claims included configuration of standard claims workflows and policy linked data models, and Aggne delivered a custom out of the box API layer to expose self service capabilities directly through the insurer's website.
The custom OOTB API layer was integrated with the insurer web channels to enable customer account access, policy changes, and direct product launches, and Aggne also integrated a chatbot with the Duck Creek platform to automate customer interactions across the lifecycle. Operational coverage focused on customer service, policy administration, billing operations, and web based distribution, with the platform designed to support modular growth and third party integration patterns.
Governance and delivery were led by Aggne, aligning platform configuration with the insurer business priorities and enabling faster time to market for direct product launches via web channels. Reported outcomes from the implementation included enhanced customer self service, reduced reliance on broker channels leading to increased direct revenue, and streamlined product distribution through web channels.
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Insurance Policy Administration | ERP Services and Operations |
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2023 | 2023 |
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Time Tracking and Billing | ERP Services and Operations |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Insights | Analytics and BI | Analytics and BI | Aggne | 2023 | 2023 |
In 2023, Indigo Insurance implemented Duck Creek Insights, an Analytics and BI application, as part of a cloud-enabled, Opex-focused core insurance platform. The insurer engaged Aggne as the system integrator to configure a modular Duck Creek deployment for its Cayman Islands based InsureTech startup, with an emphasis on out-of-the-box self-service capabilities and faster time to market.
Aggne configured the Policy, Billing, Insights, and Claims modules on the Duck Creek platform, embedding Duck Creek Insights for reporting, operational analytics, and lifecycle visibility across policy and claims. Configuration work included standard policy administration workflows, billing orchestration, claims intake and adjudication patterns, and analytics-driven reporting surfaces aligned to insurance operational terminology.
Aggne developed a custom out-of-the-box API layer that exposes policy and account operations to the insurer’s website, enabling self-service account access, policy changes, and direct product purchases via web channels. The implementation also integrated a chatbot with the Duck Creek platform to handle customer inquiries, assist with policy modifications, and orchestrate customer lifecycle interactions, reducing manual case handling by customer service teams.
Governance and rollout were Aggne-led, with staged configuration, testing, and operational handover to the insurer’s customer service and product teams in the Cayman Islands. The deployment delivered enhanced customer self-service through the Duck Creek Insights analytics layer and APIs, enabled direct web-based product launches that reduced broker dependency, and supported reported revenue increases tied to the new direct distribution capability.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Indigo Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Indigo Insurance Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Indigo Insurance Technographics
Indigo Insurance is a Insurance organization based in Cayman Islands,
with around 14 employees and annual revenues of $2.0 million.
Indigo Insurance operates a diverse technology stack with applications such as
Duck Creek Claims, Zendesk Chat and Duck Creek Insights,
covering areas like Insurance Claims Management, Chatbots and Conversational AI and Analytics and BI.
Indigo Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Duck Creek Technologies and Zendesk.
Indigo Insurance recently adopted applications including
Lucky Orange in 2025, Amazon CloudFront in 2024 and Duck Creek Claims in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Indigo Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Indigo Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Indigo Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.