Tampa, 33647, FL,
United States
Aggne
Aggne, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Aggne collaboration with software players such as Duck Creek Technologies empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Aggne | Duck Creek Technologies | Duck Creek Policy | Insurance Policy Administration | ERP Services and Operations |
| Aggne | Duck Creek Technologies | Duck Creek Suite | Insurance ERP | ERP Services and Operations |
| Aggne | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | ERP Services and Operations |
| Aggne | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations |
| Aggne | Duck Creek Technologies | Duck Creek Insights | Analytics and BI | Analytics and BI |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Cumberland Mutual | Insurance | 160 | $20M | United States | Duck Creek Technologies | Duck Creek Policy | Insurance Policy Administration | 2023 |
In 2023, Cumberland Mutual implemented Duck Creek Policy as its Insurance Policy Administration platform. Cumberland Mutual Duck Creek Policy Insurance Policy Administration supports core policy administration and billing business functions for the insurer, which underwrites personal and commercial lines across the United States.
Aggne upgraded the Duck Creek platform from version 6.3 to 7.2 using its proprietary SwiftUpgrade automation, enabling an automated upgrade path and access to newer platform capabilities. Work focused on the Policy and Billing modules, with enhancements applied to product configuration, rating logic, policy issuance and endorsement workflows, plus billing schedules and collections orchestration to streamline operational processing.
Aggne established a dedicated Managed Services squad to provide ongoing support for bug fixes and iterative enhancements, taking responsibility for platform stability, patching and future version management. The engagement targeted remediation of large technical debt that had resulted from prior development practices, applying upgrade automation and codebase clean up to improve maintainability and reduce upgrade risk.
Governance was adjusted to institutionalize a managed services ownership model and a more frequent upgrade cadence, aligning IT change control and business release planning. Outcomes reported by the implementation include improved time to market for product changes, reduced technical debt and increased operational efficiency following the Duck Creek Policy upgrade and module improvements.
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Cumberland Mutual | Insurance | 160 | $20M | United States | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2023 |
In 2023, Cumberland Mutual implemented Duck Creek Billing under the Time Tracking and Billing category to support billing operations and policy administration. Aggne served as the system integrator on the engagement and led the technical execution and ongoing support model.
Aggne implemented multiple enhancements across the Policy and Billing modules of Duck Creek Billing to streamline billing workflows, improve user experience, and support faster product configuration and issuance. Enhancements were aligned to standard billing and policy lifecycle functions, focusing on billing schedules, invoicing routines, and policy billing rules to improve maintainability and operational reliability.
Aggne upgraded the Duck Creek platform from version 6.3 to 7.2 using its proprietary SwiftUpgrade solution, executing a completely automatic upgrade to reduce the timeline and minimize disruption to operations. The upgrade addressed pending version upgrades that had created compatibility limitations and feature gaps, and it positioned Duck Creek Billing to better support emerging platform capabilities.
Aggne also established a dedicated Managed Services squad to provide ongoing support for bug fixes, enhancements, release management, and operational governance for Duck Creek Billing across policy administration and billing teams. The combined upgrade and managed services approach targeted large technical debt attributed to prior development practices, improved time to market for new features, and increased operational efficiency and platform stability as stated in the engagement materials.
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Indigo Insurance | Insurance | 14 | $2M | Cayman Islands | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2023 |
In 2023, Indigo Insurance implemented Duck Creek Claims as part of a Duck Creek Technologies platform initiative, positioning Duck Creek Claims within its Insurance Claims Management strategy. The deployment was executed with Aggne acting as the system integrator and included a cloud enabled, Opex focused, modular architecture selected to support a lean InsureTech operation based in the Cayman Islands.
Aggne configured a full set of Duck Creek modules, implementing Policy, Billing, Insights, and Claims modules to provide an integrated core for policy administration, premium billing, analytics, and claims handling. The implementation of Duck Creek Claims included configuration of standard claims workflows and policy linked data models, and Aggne delivered a custom out of the box API layer to expose self service capabilities directly through the insurer's website.
The custom OOTB API layer was integrated with the insurer web channels to enable customer account access, policy changes, and direct product launches, and Aggne also integrated a chatbot with the Duck Creek platform to automate customer interactions across the lifecycle. Operational coverage focused on customer service, policy administration, billing operations, and web based distribution, with the platform designed to support modular growth and third party integration patterns.
Governance and delivery were led by Aggne, aligning platform configuration with the insurer business priorities and enabling faster time to market for direct product launches via web channels. Reported outcomes from the implementation included enhanced customer self service, reduced reliance on broker channels leading to increased direct revenue, and streamlined product distribution through web channels.
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Insurance | 14 | $2M | Cayman Islands | Duck Creek Technologies | Duck Creek Insights | Analytics and BI | 2023 |
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Insurance | 14 | $2M | Cayman Islands | Duck Creek Technologies | Duck Creek Policy | Insurance Policy Administration | 2023 |
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Insurance | 14 | $2M | Cayman Islands | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2023 |
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