Information Mapping
135 Beaver Street,
Waltham, 2452, MA,
United States
Waltham, 2452, MA,
United States
1 800-463-6627
Professional Services
Information Mapping Technographics
Information Mapping Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Information Mapping and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Information Mapping employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Information Mapping has purchased the following applications: Amazon Pay for Payment Processing in 2020, Olark Live Chat for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Information Mapping is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Apple , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Information Mapping revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Information Mapping intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Information Mapping Tech Stack and Enterprise Applications
Information Mapping ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Information Mapping implemented Amazon Pay on its website. The implementation uses Amazon Pay as the Payment Processing provider for customer checkout, enabling hosted payment authorization and tokenization on public facing ecommerce pages of informationmapping.com.
Configuration centered on client side Amazon Pay widgets and server side payment token handling, aligning payment authorization callbacks with order capture workflows. Standard Payment Processing capabilities were adopted, including authorization, tokenization, and capture flows to support invoicing and billing handoffs to finance functions. The Amazon Pay integration is embedded in the website checkout flow to streamline payments for returning customers.
Operational ownership is shared between the web team, which manages checkout instrumentation and front end integration, and the finance team, which handles reconciliation and settlement handoffs. Information Mapping Amazon Pay Payment Processing supports customer facing e commerce and billing functions on the company website.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Information Mapping AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Information Mapping implemented Olark Live Chat as a web-facing customer engagement channel. The deployment uses Olark Live Chat, categorized as Chatbots and Conversational AI, embedded as a client-side web widget on the company website and provisioned via Olark's hosted service and browser-based operator console. For a 60 person professional services firm the implementation was scoped to customer-facing pages and configured to surface visitor context and route inbound chats to a centralized operator dashboard. The architecture is web-native and leverages the vendor-hosted runtime rather than on-premise components.
Operational configuration emphasized standard Chatbots and Conversational AI capabilities, including the Olark Live Chat widget, operator dashboard for real-time messaging, chat transcripts and visitor monitoring, and administrative controls for availability and routing. Governance focused on assigning ownership to the customer support or client services team, establishing chat handling procedures and transcript retention settings in the Olark administrative console. The implementation structured workflow changes around centralized first response handling on the website, directly impacting customer service and sales inquiry intake without introducing additional on-premise infrastructure.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Information Mapping Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Information Mapping implemented Microsoft 365 for Collaboration. The deployment supports the 60-employee professional services firm based in the United States and is surfaced through components on the company website. Implementation is centered on a single Microsoft 365 cloud tenant configured for organization-wide collaboration and content sharing.
Microsoft 365 provides cloud email, document collaboration and storage, synchronous collaboration and conferencing, and intranet and knowledge management capabilities aligned with the Collaboration category. Rollout focused on document management and team collaboration workflows to support consulting delivery and internal knowledge sharing across departments, with centralized tenant configuration and identity governance for users. Information Mapping uses Microsoft 365 in the Collaboration category to support knowledge management and client communication business functions.
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Information Mapping Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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Information Mapping CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Information Mapping PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Information Mapping IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Information Mapping
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Professional Services | Director | Finance | |
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Director of Marketing | Director | Marketing | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Information Mapping Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Information Mapping IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Information Mapping digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Information Mapping Technographics
Information Mapping is a Professional Services organization based in United States,
with around 60 employees and annual revenues of $6.0 million.
Information Mapping operates a diverse technology stack with applications such as
Amazon Pay, Olark Live Chat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Information Mapping has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), Olark and Microsoft.
Information Mapping recently adopted applications including
Shopify in 2021, Hubspot CRM in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Information Mapping’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Information Mapping’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Information Mapping technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.