Sydney, 2000, NSW,
Australia
ING Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ING Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1774 ING Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ING Australia has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2015, Workday HCM for Core HR in 2017, Ibm Digital Analytics for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ING Australia is running and its propensity to invest more and deepen its relationship with Oracle , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ING Australia revenues, which have grown to $1.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | Ibm Digital Analytics | Analytics and BI | Analytics and BI | n/a | 2015 | 2016 |
In 2015, ING Australia implemented IBM Digital Analytics as part of an IBM marketing and analytics stack. The implementation used IBM Digital Analytics within an Analytics and BI context to enable real-time, personalized next-best-action messaging across web, mobile and call-centre channels.
The deployment focused on marketing and CRM functions in Australia, targeting acquisition workflows and campaign orchestration. Functional modules and capabilities included IBM Interact for real-time decisioning, behavioral analytics and audience segmentation, and campaign measurement, with IBM Digital Analytics providing web and mobile behavioral reporting and campaign-level analytics to inform targeting and personalization.
Integrations spanned front-end digital touchpoints and contact-centre delivery, supporting next-best-action message execution across web, mobile and call-centre channels. Operational coverage aligned marketing teams and contact-centre agents within ING Australia to coordinate campaign execution and surface personalized offers across channels.
Governance and process changes emphasized centralized marketing analytics and real-time campaign orchestration to shorten campaign build cycles. The program produced faster campaign build times, dramatically increased targeted message volume and higher conversion and acquisition metrics, as reported.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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