ING Australia
60 Margaret Street,,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9028-4077
Banking and Financial Services
ING Australia Technographics
ING Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ING Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1774 ING Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ING Australia has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2015, Workday HCM for Core HR in 2017, Ibm Digital Analytics for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ING Australia is running and its propensity to invest more and deepen its relationship with Oracle , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ING Australia revenues, which have grown to $1.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ING Australia Tech Stack and Enterprise Applications
ING Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, ING Australia implemented Oracle PeopleSoft ERP as its ERP Financial platform for ING Direct, establishing the application as the primary system for transactional finance and financial recordkeeping. The deployment targeted finance, procurement, and human resources users and positioned Oracle PeopleSoft ERP to support cross-functional financial and procurement workflows across the organization.
Operational ownership was structured with a Finance Systems Analyst for PeopleSoft reporting to the Manager of Finance Operations, providing first line functional support to all PeopleSoft users. That role partners closely with the finance team to manage functional configuration, incident triage, user support workflows, and business process alignment across finance, procurement, and HR modules.
The implementation included close interaction with ING's Global team in Amsterdam for advanced support, and the PeopleSoft deployment was coordinated as part of a broader global transformation program where additional systems will be implemented. Governance emphasized centralized first line support with defined escalation to global teams, coordinated rollout activities tied to the global program, and integration of local support processes into the global support model.
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
ING Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, ING Australia implemented Workday HCM to establish a global Human Resource Information System while leading a local HR Transformation Project that positioned the country as the first ING market to drive the rollout. The implementation targeted Core HR capabilities to centralize HR recordkeeping and standardize people processes across retail and contact centre operations, supporting a retail workforce of approximately 700 and a contact centre population of about 350.
The deployment configured Workday HCM Core HR functionality to support employee master data, organizational management, recruiting workflows, and case management for grievance and investigation handling. Configuration work included designing recruitment and first level HR query processes, embedding policy controls into the HRIS, and adapting workforce-related parameters to accommodate changes in operating hours and a shift from a generalist to a specialist contact centre structure.
Operational integration focused on offshoring HR services to a third party provider while retaining local policy, process and HR business partner capabilities within ING Australia. The program bound Workday HCM to outsourced service delivery by codifying recruitment, policy interpretation, and initial HR inquiries into system workflows, and it involved close collaboration with retail leadership teams and HR Business Partners across product, digital, wealth and customer intelligence functions during early agile waves.
Governance and rollout emphasized local process design, manager capability building, and policy adoption rather than platform replacement messaging. ING Australia implemented employment relations training to reduce manager dependence on HR, embedded a new flexing policy into retail and contact centre environments, and managed end to end case management processes through Workday HCM as part of the broader HR operating model changes.
|
|
|
|
|
Payroll | HCM |
|
2014 | 2014 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2016 | 2016 |
|
ING Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | Ibm Digital Analytics | Analytics and BI | Analytics and BI | n/a | 2015 | 2016 |
In 2015, ING Australia implemented IBM Digital Analytics as part of an IBM marketing and analytics stack. The implementation used IBM Digital Analytics within an Analytics and BI context to enable real-time, personalized next-best-action messaging across web, mobile and call-centre channels.
The deployment focused on marketing and CRM functions in Australia, targeting acquisition workflows and campaign orchestration. Functional modules and capabilities included IBM Interact for real-time decisioning, behavioral analytics and audience segmentation, and campaign measurement, with IBM Digital Analytics providing web and mobile behavioral reporting and campaign-level analytics to inform targeting and personalization.
Integrations spanned front-end digital touchpoints and contact-centre delivery, supporting next-best-action message execution across web, mobile and call-centre channels. Operational coverage aligned marketing teams and contact-centre agents within ING Australia to coordinate campaign execution and surface personalized offers across channels.
Governance and process changes emphasized centralized marketing analytics and real-time campaign orchestration to shorten campaign build cycles. The program produced faster campaign build times, dramatically increased targeted message volume and higher conversion and acquisition metrics, as reported.
|
ING Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
ING Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
ING Australia EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2017 | 2017 |
|
ING Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
ING Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
ING Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at ING Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Executive Director, Human Resources | Director | HR | |
|
|
|
Head of HR Consulting | Director | HR | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Payroll Administrator | Manager | Finance | |
|
|
|
Payroll Consultant | Manager | Finance | |
|
|
|
Executive Director Human Resources | Director | HR | |
|
|
|
Senior Human Resources Manager | Manager | HR | |
|
|
|
CEO | CXO | Finance | |
|
|
|
Executive Assistant to CEO | Manager | Finance | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Executive Director, Human Resources | Director | HR | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
Executive Director, Operations | Director | Finance | |
|
|
|
Head Of Digital | Director | Finance | |
|
|
|
Head of Financial Accounting | Director | Finance | |
|
|
|
Finance Transformation Manager | Manager | Finance | |
|
|
|
Chief Operations Officer | CXO | Finance | |
|
|
|
Executive Director Human Resources (Australia) | Director | HR | |
|
|
|
Senior Human Resources Business Partner | Manager | HR | |
|
|
|
Human Resources Business Partner | Manager | HR | |
|
|
|
HR Data, Systems & Reporting Lead | Manager | HR | |
|
|
|
Head of HR | Director | HR | |
|
|
|
Head of Performance and Reward | Director | HR | |
|
|
|
Senior Human Resources Business Partner | Director | HR | |
|
|
|
Payroll Manager | Manager | HR | |
|
Apps Being Evaluated by ING Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ING Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ING Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ING Australia Technographics
ING Australia is a Banking and Financial Services organization based in Australia,
with around 1774 employees and annual revenues of $1.16 billion.
ING Australia operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Workday HCM and Ibm Digital Analytics,
covering areas like ERP Financial, Core HR and Analytics and BI.
ING Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and IBM.
ING Australia recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and Apple Pay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ING Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ING Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ING Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.