Milan, 20126,
Italy
Ing Italy Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ing Italy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Ing Italy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ing Italy has purchased the following applications: CSC Hosting for Application Hosting and Computing Services in 2016, expert.ai Cogito Answers for Application, Web and Enterprise Search in 2012, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ing Italy is running and its propensity to invest more and deepen its relationship with Corporation Service Company , NTT Group , expert.ai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ing Italy revenues, which have grown to $791.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ing Italy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Corporation Service Company | Legacy | CSC Hosting | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 | ||
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| expert.ai | Legacy | expert.ai Cogito Answers | Application, Web and Enterprise Search | Content Management | n/a | 2012 | 2012 | In 2012, Ing Italy deployed expert.ai Cogito Answers as part of an Application, Web and Enterprise Search initiative on the ING Direct customer portal, embedding the expert.ai Cogito Answers capability alongside Cogito Search to improve online self service and portal search relevance. The 2012 Italy focused deployment targeted customer facing search workflows on the retail banking portal, aligning search and support content to reduce dependency on human agents. The implementation combined Cogito Search and Cogito Answers into an advanced semantic search engine, leveraging natural language understanding, concept based indexing, query normalization, and answer extraction to surface direct responses and relevant documents. Configuration work concentrated on content taxonomy, relevance tuning, and iterative query intent modeling to align search results with banking product and service queries. Operationally the solution was integrated into the ING Direct customer portal and surfaced within online self service and support pages, impacting customer service and call center intake by routing customers to self help content. The deployment scope was explicitly Italy focused, serving retail banking customers and the digital channels team responsible for portal content and search UX. Governance activities included ongoing content tagging, query analytics driven tuning, and a workflow for updating knowledge content to preserve semantic accuracy. The deployment reduced call center requests by 46 percent and improved customer portal search and support efficiency, as reported in the implementation source. | |
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Application, Web and Enterprise Search | Content Management |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 | ||
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Personalization and Product Recommendations | eCommerce |
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2023 | 2023 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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