Ingram Micro
3351 Michelson Drive, Suite 100,
Irvine, 92612-0697, CA,
United States
Irvine, 92612-0697, CA,
United States
n/a
Distribution
Ingram Micro Technographics
Ingram Micro Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ingram Micro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23500 Ingram Micro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Ingram Micro has purchased the following applications: Serrala FinanceSuite for AP Automation in 2015, Culture Amp for Employee Experience in 2022, BCD Travel for Travel Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ingram Micro is running and its propensity to invest more and deepen its relationship with Serrala , FIS Global , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ingram Micro revenues, which have grown to $48.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ingram Micro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ingram Micro Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Ingram Micro implemented Serrala FinanceSuite to strengthen AP Automation within its finance organization and accounts payable operations. Serrala FinanceSuite was configured to manage the invoice lifecycle, covering invoice capture, automated data extraction and validation, three-way matching where applicable, workflow-based approvals, exception handling, and audit logging as core AP Automation capabilities.
The deployment used Serrala FinanceSuite's modular architecture, combining document capture, a configurable workflow engine, payment orchestration components, and audit trail capabilities to centralize AP controls and standardize invoice routing across finance business units. Governance and process changes accompanied the technical rollout, including formal approval matrices, segregation of duties controls, and standardized accounts payable workflows, with configurations to support automated posting and reconciliation processes supported by the application.
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AR Automation | ERP Financial Management |
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2015 | 2015 |
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ERP Financial | ERP Financial Management |
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2013 | 2013 |
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Culture Amp | Legacy | Culture Amp | Employee Experience | HCM | n/a | 2022 | 2022 |
In 2022, Ingram Micro deployed Culture Amp as its Employee Experience platform. Culture Amp is hosted at ingrammicro.cultureamp.com and is surfaced on the corporate website to centralize employee listening and feedback for HR workflows.
The implementation uses core Employee Experience capabilities aligned with the application category, including engagement and pulse surveys, performance review workflows, people analytics, and structured action-planning modules. Configuration emphasis included survey cadence, role-based administrative controls, and customizable reporting dashboards to support HR and People operations.
Operational governance is maintained by Ingram Micro’s HR and People teams through Culture Amp administrative consoles, covering access control, survey lifecycle management, and reporting governance. The cloud-hosted deployment positions Culture Amp to serve ongoing employee listening, performance management, and talent development processes across the organization.
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BCD Travel | Legacy | BCD Travel | Travel Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Ingram Micro Europe implemented BCD Travel as a Travel Management solution to centralize online booking and to address a corporate objective to reduce travel costs. The deployment centered on BCD Travel's Business Online web booking tool, customized to enforce Ingram Micro compliance rules and simplify planning and booking within policy for travelers.
The implementation configured Business Online to support online booking workflows and policy enforcement, aligning standard Travel Management capabilities such as traveler self-service booking, itinerary management, and configurable compliance rules. Customization focused on mapping Ingram Micro compliance rules into the booking tool so that policy-aligned options were surfaced during booking and approvals were handled according to corporate guidelines.
Operational coverage was regional, targeted at Ingram Micro Europe travelers and travel administrators, and included stakeholder engagement from corporate policy owners and the Legal Department. The rollout was coupled with a clear booking policy and an effective change management process to drive adoption and consistent use of the BCD Travel booking platform.
Selection rationale reflected price, usability, and configurability, with Francine Aelbrecht, Executive Assistant of the Legal Department at Ingram Micro Europe, noting BCD Travel offered the best price and services, including user-friendliness and customizable solutions. The BCD Travel Business Online deployment was positioned to meet both company and traveler needs by embedding compliance into the booking experience and establishing governance around booking policy and change management.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Process Mining | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2014 | 2014 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2017 | 2018 |
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Real-Time Transportation Visibility | SCM |
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2015 | 2015 |
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Transportation Management | SCM |
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2017 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2011 | 2011 |
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Customer Data Platform | CRM |
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2020 | 2021 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2021 |
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Tag Management | CRM |
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2014 | 2014 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2022 |
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Financial Consolidation and Close | EPM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2014 | 2014 |
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Master Data Management | PaaS |
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2018 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Database Management, Open-Source Database | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ingram Micro
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Apps Being Evaluated by Ingram Micro Executives
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FAQ - APPS RUN THE WORLD Ingram Micro Technographics
Ingram Micro is a Distribution organization based in United States,
with around 23500 employees and annual revenues of $48.00 billion.
Ingram Micro operates a diverse technology stack with applications such as
Serrala FinanceSuite, Culture Amp and BCD Travel,
covering areas like AP Automation, Employee Experience and Travel Management.
Ingram Micro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Culture Amp and BCD Travel.
Ingram Micro recently adopted applications including
Akamai CDN in 2024, Culture Amp in 2022 and Paradox Olivia Chatbot in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ingram Micro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ingram Micro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ingram Micro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.