Inkafarma
Av. Defensores del Morro 1277, Villa Baja., Chorrillos,
Lima, 15067,
Peru
Lima, 15067,
Peru
51 1 3159000
Retail
Inkafarma Technographics
Inkafarma Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Inkafarma and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Inkafarma employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Inkafarma has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2020, Algolia Search for Application, Web and Enterprise Search in 2020, Oracle Cloud SCM for Supply Chain Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Inkafarma is running and its propensity to invest more and deepen its relationship with HubSpot , Algolia , Contentful GmbH or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Inkafarma revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Inkafarma intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Inkafarma Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Inkafarma implemented Hubspot Live Chat on its website. Hubspot Live Chat, classified as Chatbots and Conversational AI, is deployed as an embedded web chat widget to capture customer inquiries and support online pharmacy commerce. The deployment surfaces the Live Chat widget across Inkafarma's public site and e-commerce touchpoints to centralize customer conversations and support digital storefront engagement in Peru. The rollout aligns web front-end instrumentation and agent-facing conversation workflows to create a single channel for inbound web messaging.
Configured capabilities reflect typical Chatbots and Conversational AI functionality, including a persistent web chat widget, automated greeting messages, routing to a centralized conversation inbox, chat transcript capture, and pre-chat contact capture for lead creation. The implementation leverages Hubspot Live Chat native conversation inbox and contact creation to structure interaction records and retain session level message history. Operational coverage focuses on customer service and online sales workflows, routing inbound chats into a centralized triage process for escalation and asynchronous follow-up. The implementation is limited to on-site web deployment without an externally named implementation partner.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, Inkafarma deployed Algolia Search on its public website Inkafarma.pe, adopting the Application, Web and Enterprise Search capability to power site search and customer self-service discovery. The implementation centers on Algolia Search as the primary search layer for the online storefront, with configuration focused on product indexing and query relevance rather than catalog management logic.
Algolia Search was configured to operate with product indexing, autocomplete and instant search interfaces, faceted navigation, typo tolerance, synonyms and query rules to steer results. Relevance tuning and search analytics are implemented as functional capabilities, enabling rule-based ranking adjustments and iterative refinement of search behavior through the Algolia management console and its indexing pipelines.
Integration work is concentrated on pushing the e-commerce product catalog and inventory attributes into Algolia via API driven feeds, and on embedding Algolia front-end libraries into the Inkafarma.pe web stack to deliver instant results. Operational coverage includes the e-commerce site for Peru and touches business functions such as digital merchandising, online marketing and customer experience teams who consume search analytics for merchandising decisions.
Governance for the deployment emphasizes scheduled catalog refreshes, defined workflows for relevance tuning and a cross-functional review cadence between merchandising and digital teams to manage query rules and synonyms. The technical footprint is an externally hosted search service integrated through APIs and JavaScript SDKs, with operational controls centered on indexing schedules, relevance governance and analytics monitoring.
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Web Content Management | Content Management |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud SCM | Supply Chain Management | SCM | n/a | 2018 | 2018 |
In 2018, Inkafarma implemented Oracle Cloud SCM, deploying Oracle Warehouse Management Cloud as the warehouse management backbone for a new automated distribution center. The rollout was explicitly aligned with the company’s Supply Chain Management objectives to extend store coverage across Peru and support aggressive store expansion plans.
The implementation encompassed a purpose-built 8,000 square meter distribution facility outfitted with state-of-the-art material-handling equipment, including conveyors, a sorter, pick-to-light zones and conventional picking lanes, with the choice of picking process driven by product type and volume. The operation was sized for high throughput, preparing and shipping around 300,000 units per day, and supporting store replenishment cycles of three deliveries per week to small format outlets that have minimal on-site inventory.
Oracle Warehouse Management Cloud was synchronized with the facility’s material-handling equipment and is closely tied to the warehouse control system that governs mechanical operations. Functional capabilities implemented include order tracking and tracing keyed to expiration date, serial number and batch number, controlled handling and segregation workflows for prescription drugs to meet regulatory and security requirements, returns movement tracking, and mobility via tablet-based warehouse execution.
Design and implementation of the distribution center and systems took about two years, with the WMS selection informed by positive feedback from other Intercorp companies running the same software. The implementation affected logistics and operations teams, distribution center staffing and carrier coordination, and exposed a current gap in formal transportation management, with explicit plans to link the WMS to transportation planning and dispatch and to integrate centralized DC processes with point of sale data.
Operational outcomes reported after go-live included a reduction in distribution center staffing from 500 to 300, a 40 percent reduction in workforce requirements alongside a 40 percent increase in shipping volumes. Inkafarma continues to prioritize improvements in worker productivity, supply chain efficiencies linking the centralized distribution center to point of sale, and the planned linkage of the WMS with transportation planning and dispatch.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics, Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EMM / MDM / MAM | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Inkafarma
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Inkafarma Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Inkafarma IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Inkafarma digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Inkafarma Technographics
Inkafarma is a Retail organization based in Peru,
with around 11000 employees and annual revenues of $1.00 billion.
Inkafarma operates a diverse technology stack with applications such as
Hubspot Live Chat, Algolia Search and Oracle Cloud SCM,
covering areas like Chatbots and Conversational AI, Application, Web and Enterprise Search and Supply Chain Management.
Inkafarma has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HubSpot, Algolia and Oracle.
Inkafarma recently adopted applications including
Magnite (ex Rubicon Project) in 2023, Teads Platform in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Inkafarma’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Inkafarma’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Inkafarma technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.