Inkling
153 Kearny St,
San Francisco, 94108, CA,
United States
San Francisco, 94108, CA,
United States
1 415-975-4420
Professional Services
Inkling Technographics
Inkling Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Inkling and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Inkling employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Inkling has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2007, Drift AI Chatbot for Chatbots and Conversational AI in 2021, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Inkling is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Inkling revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Inkling intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Inkling Tech Stack and Enterprise Applications
Inkling ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2007 | 2007 |
In 2007, Inkling implemented Oracle NetSuite ERP to establish a cloud-based ERP Financial platform for its professional services finance organization. The deployment targeted core finance and accounting functions, positioning Oracle NetSuite ERP as the primary system of record for transaction processing and financial reporting.
The implementation configured standard ERP Financial modules including General Ledger, Accounts Receivable, Accounts Payable, billing and revenue recognition capabilities, and fixed asset tracking. Configurations emphasized a unified chart of accounts, period close controls, and role based access controls to support auditability and month end cadence.
Oracle NetSuite ERP was provisioned as a vendor hosted SaaS application, supporting centralized financial processes across Inkling's corporate finance, billing, and project accounting teams. The deployment included workflow driven approval paths, electronic invoice processing, and configurable financial dashboards to surface operational and statutory reporting needs.
Governance was formalized through documented approval workflows, segregation of duties controls, and change management processes for chart of accounts and reporting structures. Implementation activities centered on standardizing transaction lifecycles and embedding audit trails within Oracle NetSuite ERP to support ongoing financial control and compliance.
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Payment Processing | ERP |
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2014 | 2014 |
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Inkling AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Inkling deployed Drift AI Chatbot on its website. The deployment adds a Chatbots and Conversational AI layer as the primary customer-facing conversational interface for digital engagement and inquiry handling. The Drift AI Chatbot is implemented as an on-site conversational front end to support online lead capture, qualification, and real-time customer interactions, and it operates across sales and customer success touchpoints. The public website implementation delivers automated conversational routing and handoff to human agents for elevated cases.
Configuration of Drift AI Chatbot follows Chatbots and Conversational AI functional patterns, including intent based conversational flows, automated qualification scripts, and templated response playbooks to surface product and service information. Management and governance are concentrated with digital marketing and customer success teams, who maintain conversational content, tune intents, and iterate playbooks to keep responses aligned with business messaging. The rollout is site-embedded and focused on operationalizing conversational workflows for online engagement rather than backend system overhaul.
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Inkling Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Inkling implemented Adobe Connect. Inkling deployed Adobe Connect, an Audio Video and Web Conferencing application, on its public website to host webinars and web meetings and to surface recorded sessions for on-demand access.
The Adobe Connect implementation leveraged category-aligned capabilities including persistent virtual meeting rooms, screen sharing, multimedia content delivery, session recording, and attendee management. Configuration emphasized embedding Adobe Connect meeting rooms into web pages to simplify registration and entry flows, and to align live session scheduling with the companys content publishing cadence; operational use centered on web-based presentations and interactive webinars delivered through the website.
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Collaboration | Collaboration |
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2011 | 2011 |
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Inkling eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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Inkling CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Inkling ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Inkling TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Inkling PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Inkling IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Inkling
| First Name | Last Name | Title | Function | Department | Phone | |
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Founder and CEO | CXO | Finance | |
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Co-Founder and VP, Engineering | Manager | Finance | |
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VP Finance & Operations | VP | Finance | |
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Apps Being Evaluated by Inkling Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Inkling IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Inkling digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Inkling Technographics
Inkling is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
Inkling operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Drift AI Chatbot and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Inkling has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Adobe Systems.
Inkling recently adopted applications including
Zoominfo Platform in 2022, Drift AI Chatbot in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Inkling’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Inkling’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Inkling technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.