AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Instabank Tech Stack and Enterprise Applications

ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Banqsoft Legacy Banqsoft Digital Banking Digital Banking ERP Services and Operations n/a 2016 2016
In 2016 Instabank launched in Norway using Banqsoft Digital Banking, deploying Banqsoft’s bank-in-a-box platform to provision customer-facing services within the Digital Banking category. The engagement was structured as a three-year agreement intended to accelerate time-to-market for a new retail bank operation. The implementation centered on a customer-facing banking platform and onboarding capabilities, configured to support retail loans and deposit products. Banqsoft Digital Banking was used to stand up core account opening, deposit account management, loan origination workflows and customer onboarding processes, with the vendor platform provisioned to deliver an out-of-the-box operational banking footprint for the bank’s launch. Governance focused on launch readiness and onboarding process configuration across customer operations and lending functions, with operational scope concentrated on Instabank’s Norway market entry.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, Instabank deployed Zendesk Chat on its public website to provide real-time customer engagement and conversational support. The implementation uses the Zendesk Chat widget as the customer-facing interface, placing Zendesk Chat squarely within the Chatbots and Conversational AI category for web-based messaging and proactive chat workflows. Configuration emphasized live chat routing, canned responses, and transcript capture to support the bank's front-office customer service and sales inquiry handling. Operational scope covers web channel coverage for retail customers, with agent access controls and session management implemented to govern response ownership and preserve conversation history for downstream review.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
In 2020, Instabank implemented Microsoft 365. Instabank implemented Microsoft 365 in the Collaboration category to support internal productivity and communications, and the vendor presence is surfaced on the company website. The deployment reflects standard Collaboration capabilities found in Microsoft 365, providing mailbox and calendaring services, real-time communication and meeting functionality, document libraries with file synchronization, and Office productivity applications to support knowledge worker workflows. Microsoft 365 is positioned as the central collaboration and productivity layer for the organization. Operational scope is internal across the bank’s 35 employees and covers core business functions such as operations, customer service, and finance. Governance is organized around centralized admin controls with IT and compliance oversight for access policies, data protection, and sharing configurations, aligning Collaboration tooling with regulatory and operational requirements for a small banking organization.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2017 2017
Customer Support CRM 2018 2018
Marketing Automation CRM 2017 2017
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019

IT Decision Makers and Key Stakeholders at Instabank

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Instabank Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Instabank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Instabank digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Instabank Technographics
Instabank is a Banking and Financial Services organization based in Norway, with around 35 employees and annual revenues of $27.1 million.
Instabank operates a diverse technology stack with applications such as Banqsoft Digital Banking, Zendesk Chat and Microsoft 365, covering areas like Digital Banking, Chatbots and Conversational AI and Collaboration.
Instabank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Banqsoft, Zendesk and Microsoft.
Instabank recently adopted applications including Microsoft 365 in 2020, Microsoft Azure Cloud Services in 2019 and Zendesk Service in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Instabank’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Instabank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Instabank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.