Oslo, 277,
Norway
Instabank Technographics
Instabank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Instabank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 Instabank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Instabank has purchased the following applications: Banqsoft Digital Banking for Digital Banking in 2016, Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Instabank is running and its propensity to invest more and deepen its relationship with Banqsoft , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Instabank revenues, which have grown to $27.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Instabank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Instabank Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Banqsoft | Legacy | Banqsoft Digital Banking | Digital Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Instabank launched in Norway using Banqsoft Digital Banking, deploying Banqsoft’s bank-in-a-box platform to provision customer-facing services within the Digital Banking category. The engagement was structured as a three-year agreement intended to accelerate time-to-market for a new retail bank operation.
The implementation centered on a customer-facing banking platform and onboarding capabilities, configured to support retail loans and deposit products. Banqsoft Digital Banking was used to stand up core account opening, deposit account management, loan origination workflows and customer onboarding processes, with the vendor platform provisioned to deliver an out-of-the-box operational banking footprint for the bank’s launch. Governance focused on launch readiness and onboarding process configuration across customer operations and lending functions, with operational scope concentrated on Instabank’s Norway market entry.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Instabank deployed Zendesk Chat on its public website to provide real-time customer engagement and conversational support. The implementation uses the Zendesk Chat widget as the customer-facing interface, placing Zendesk Chat squarely within the Chatbots and Conversational AI category for web-based messaging and proactive chat workflows.
Configuration emphasized live chat routing, canned responses, and transcript capture to support the bank's front-office customer service and sales inquiry handling. Operational scope covers web channel coverage for retail customers, with agent access controls and session management implemented to govern response ownership and preserve conversation history for downstream review.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Instabank implemented Microsoft 365. Instabank implemented Microsoft 365 in the Collaboration category to support internal productivity and communications, and the vendor presence is surfaced on the company website.
The deployment reflects standard Collaboration capabilities found in Microsoft 365, providing mailbox and calendaring services, real-time communication and meeting functionality, document libraries with file synchronization, and Office productivity applications to support knowledge worker workflows. Microsoft 365 is positioned as the central collaboration and productivity layer for the organization.
Operational scope is internal across the bank’s 35 employees and covers core business functions such as operations, customer service, and finance. Governance is organized around centralized admin controls with IT and compliance oversight for access policies, data protection, and sharing configurations, aligning Collaboration tooling with regulatory and operational requirements for a small banking organization.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Transactional Email | PaaS |
|
2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Instabank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Instabank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||