AI Buyer Insights:

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Michelin, an e2open customer evaluated Oracle Transportation Management

Intelling Group Tech Stack and Enterprise Applications

Intelling Group HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
In-House Applications Legacy Forms/Email Based ATS Applicant Tracking System HCM n/a 2012 2012
Core HR HCM 2020 2021
Payroll HCM 2020 2021
Workforce Management HCM 2020 2021
Intelling Group Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
PBX, VoiP and Phone Systems Collaboration 2015 2015
PBX, VoiP and Phone Systems Collaboration 2020 2020
Survey and Questionnaire Collaboration 2020 2020
Intelling Group CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Mitel Legacy Mitel MiContact Center Business Call Center CRM n/a 2015 2015
In 2015, Intelling Group implemented Mitel MiContact Center Business to provision outbound and blended campaign operations for a startup outsourced contact center supporting client telesales programs. The Call Center deployment began with a 12 agent operation and a brief to scale rapidly while enabling campaign-level contact strategy and client-specific reporting. A Mitel partner and the vendor worked with Intelling to deliver MiVoice Office 250 alongside MiContact Center Office components, Mitel Communication Service for Phone Manager, and MiContact Center Campaign Manager to manage outbound campaigns and to blend inbound calls into the same campaign. Configuration included campaign-level outbound dialing controls, the ability to specify outgoing caller ID per client campaign to represent each client brand, and continuous call recording for quality control. The Mitel MiContact Center Business configuration also supported browser screen-pop integration to surface a custom designed agent script at call initiation. Intelling Group supplied the on-premises servers required to host MiContact Center Office CSM and MCS, establishing a co-managed hosting model where telephony and dialer technology were provided by the vendor and infrastructure was supplied by the customer IT team. Integrations were centered on browser-based screen-pop for agent scripting and telephony services orchestrated by Campaign Manager to centralize campaign rules, contact strategies, and reporting per client. The implementation served Intelling Group’s United Kingdom contact center operation. Operational governance emphasized campaign-level rule sets and blended queue workflows so agents could switch between outbound telesales activity and inbound contacts routed into the same campaign. The vendor worked with Intelling to align outgoing caller identity, call recording, and campaign reporting to reflect each client brand.
Customer Engagement CRM 2020 2021
Customer Experience CRM 2015 2015
Intelling Group ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2016 2016
Intelling Group IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2019 2019

IT Decision Makers and Key Stakeholders at Intelling Group

First Name Last Name Title Function Department Email Phone
Dialler Manager Manager Finance
Chief Information Technology Officer CXO IT
Head of Dialler & Telephony Director Finance
Head Of Operations - Contact Center Manager Director Customer Service
Client Services Director Director Customer Service

Apps Being Evaluated by Intelling Group Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Intelling Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Intelling Group digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Intelling Group Technographics
Intelling Group is a Professional Services organization based in United Kingdom, with around 716 employees and annual revenues of $42.0 million.
Intelling Group operates a diverse technology stack with applications such as Forms/Email Based ATS, Microsoft 365 and Mitel MiContact Center Business, covering areas like Applicant Tracking System, Collaboration and Call Center.
Intelling Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as In-House Applications, Microsoft and Mitel.
Intelling Group recently adopted applications including Sage People (based on Salesforce Platform) in 2020, Sage People Payroll in 2020 and Connex One Workforce Optimisation in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Intelling Group’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Intelling Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Intelling Group technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.