Manchester, M23 9XD,
United Kingdom
Intelling Group Technographics
Intelling Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Intelling Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 716 Intelling Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Intelling Group has purchased the following applications: Forms/Email Based ATS for Applicant Tracking System in 2012, Microsoft 365 for Collaboration in 2018, Mitel MiContact Center Business for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Intelling Group is running and its propensity to invest more and deepen its relationship with In-House Applications , Sage , Connex One or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Intelling Group revenues, which have grown to $42.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Intelling Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Intelling Group Tech Stack and Enterprise Applications
Intelling Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Forms/Email Based ATS | Applicant Tracking System | HCM | n/a | 2012 | 2012 |
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Core HR | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2020 | 2021 |
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Workforce Management | HCM |
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2020 | 2021 |
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Intelling Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Intelling Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel MiContact Center Business | Call Center | CRM | n/a | 2015 | 2015 |
In 2015, Intelling Group implemented Mitel MiContact Center Business to provision outbound and blended campaign operations for a startup outsourced contact center supporting client telesales programs. The Call Center deployment began with a 12 agent operation and a brief to scale rapidly while enabling campaign-level contact strategy and client-specific reporting.
A Mitel partner and the vendor worked with Intelling to deliver MiVoice Office 250 alongside MiContact Center Office components, Mitel Communication Service for Phone Manager, and MiContact Center Campaign Manager to manage outbound campaigns and to blend inbound calls into the same campaign. Configuration included campaign-level outbound dialing controls, the ability to specify outgoing caller ID per client campaign to represent each client brand, and continuous call recording for quality control. The Mitel MiContact Center Business configuration also supported browser screen-pop integration to surface a custom designed agent script at call initiation.
Intelling Group supplied the on-premises servers required to host MiContact Center Office CSM and MCS, establishing a co-managed hosting model where telephony and dialer technology were provided by the vendor and infrastructure was supplied by the customer IT team. Integrations were centered on browser-based screen-pop for agent scripting and telephony services orchestrated by Campaign Manager to centralize campaign rules, contact strategies, and reporting per client. The implementation served Intelling Group’s United Kingdom contact center operation.
Operational governance emphasized campaign-level rule sets and blended queue workflows so agents could switch between outbound telesales activity and inbound contacts routed into the same campaign. The vendor worked with Intelling to align outgoing caller identity, call recording, and campaign reporting to reflect each client brand.
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Customer Engagement | CRM |
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2020 | 2021 |
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Customer Experience | CRM |
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2015 | 2015 |
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Intelling Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2016 |
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Intelling Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Intelling Group
Apps Being Evaluated by Intelling Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||