List of Mitel MiContact Center Business Customers
Mitel
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Kanata, K2K 3K1, ON,
Canada
1 613-592-2122
Professional Services
4200
$1.1B
Since 2010, our global team of researchers has been studying Mitel MiContact Center Business customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiContact Center Business for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiContact Center Business for Call Center include: Connect Group PLC, a United Kingdom based Professional Services organisation with 6000 employees and revenues of $2.03 billion, BMI Healthcare, a United Kingdom based Healthcare organisation with 7704 employees and revenues of $1.16 billion, Tottenham Hotspur, a United Kingdom based Leisure and Hospitality organisation with 793 employees and revenues of $714.0 million, Milton Keynes City Council, a United Kingdom based Government organisation with 2000 employees and revenues of $500.0 million, Subaru Canada, a Canada based Professional Services organisation with 300 employees and revenues of $190.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiContact Center Business, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Mitel MiContact Center Business customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ashford Borough Council | Government | 415 | $52M | United Kingdom | Mitel | Mitel MiContact Center Business | Call Center | 2003 | n/a |
In 2003 Ashford Borough Council implemented Mitel MiContact Center Business as its Call Center platform to centralize inbound and outbound contact handling for council services. The deployment of Mitel MiContact Center Business was positioned to support municipal customer service workflows and to provide agent routing, queue management, and reporting capabilities across relevant operational teams.
Configuration work focused on standard Call Center capabilities including automatic call distribution, interactive voice response, agent desktop functionality, call routing based on skill profiles, and consolidated reporting. Mitel MiContact Center Business was configured to deliver role specific agent interfaces and to instrument contact analytics using built in reporting modules compatible with enterprise reporting tools.
The implementation integrated with existing finance and administrative systems listed in project documentation, specifically Advanced Business Solutions eFinancials, Capita Axis Income Management, Crystal Reports Business Objects BOXI, and Microsoft Office to enable data exchange and reporting consolidation. Integrations emphasized operational data flows between contact records and income management workflows, and supported export of contact and service metrics into the council financial and reporting environment.
Governance and rollout included oversight from the Finance Process Manager and the Systems Accountant, aligning contact center procedures with income management and finance processes. Operational governance emphasized process handoffs between contact agents and finance teams, training for agent use of the Mitel MiContact Center Business interfaces, and scheduled reporting handoffs into the councils business intelligence and financial systems.
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BMI Healthcare | Healthcare | 7704 | $1.2B | United Kingdom | Mitel | Mitel MiContact Center Business | Call Center | 2017 | n/a |
In 2017, BMI Healthcare deployed Mitel MiContact Center Business at its National Enquiry Centre, establishing the platform as the central Call Center for national enquiries and initial patient contact across BMI hospitals in Britain. The NEC consolidates all nongeographic and website enquiries, and operates with a staff of 60 medically trained professionals including doctors, nurses and physiotherapists who provide medically informed advice to callers. The facility uses 265 direct dial in numbers to route inbound traffic, and the NEC handles the General Practitioner Hotline, National Sales, the BUPA Hotline and regional physiotherapy and health enquiries.
The Mitel MiContact Center Business implementation centers on contact center primitives such as inbound voice routing and automatic call distribution, skills based routing to medically trained agent groups, agent desktop controls, call queuing and interactive voice response flows consistent with Call Center operations. The deployment supports centralized call intake and triage workflows, aligning telephony routing to clinical triage, sales and customer service functions and ensuring nongeographic and web contacts are orchestrated through the NEC. Governance is organized around the NEC as the single national intake point, enabling standardized call handling processes, specialist routing for clinical enquiries and consolidated management of direct dial in numbers.
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Connect Group PLC | Professional Services | 6000 | $2.0B | United Kingdom | Mitel | Mitel MiContact Center Business | Call Center | 2017 | n/a |
In 2017 Connect Group PLC implemented Mitel MiContact Center Business, deploying the Mitel MiContact Center Business Call Center application to optimize its customer service operations. The deployment centralized contact handling for customer service and contact centre teams within the professional services business, establishing a single platform for inbound customer interactions and agent servicing.
Mitel MiContact Center Business was configured to emphasize customer self-serve and responsiveness, leveraging IVR driven self-service, skills based contact routing, multichannel queuing and agent desktop tools for live handling and case resolution. The implementation included real time and historical reporting capabilities and administrative configuration to manage queues, service levels and agent profiles consistent with call centre operational practices.
Operational governance focused on standardizing contact handling workflows and consolidating ownership within customer service leadership, with rollout prioritized to drive greater use of customer self-serve and faster response times. According to CIO Richard Webb, the program increased self-serve adoption and improved customer service responsiveness, and the combination of total cost of ownership and service excellence from Mitel underpins a long term vendor relationship.
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Intelling Group | Professional Services | 989 | $47M | United Kingdom | Mitel | Mitel MiContact Center Business | Call Center | 2015 | n/a |
In 2015, Intelling Group implemented Mitel MiContact Center Business to provision outbound and blended campaign operations for a startup outsourced contact center supporting client telesales programs. The Call Center deployment began with a 12 agent operation and a brief to scale rapidly while enabling campaign-level contact strategy and client-specific reporting.
A Mitel partner and the vendor worked with Intelling to deliver MiVoice Office 250 alongside MiContact Center Office components, Mitel Communication Service for Phone Manager, and MiContact Center Campaign Manager to manage outbound campaigns and to blend inbound calls into the same campaign. Configuration included campaign-level outbound dialing controls, the ability to specify outgoing caller ID per client campaign to represent each client brand, and continuous call recording for quality control. The Mitel MiContact Center Business configuration also supported browser screen-pop integration to surface a custom designed agent script at call initiation.
Intelling Group supplied the on-premises servers required to host MiContact Center Office CSM and MCS, establishing a co-managed hosting model where telephony and dialer technology were provided by the vendor and infrastructure was supplied by the customer IT team. Integrations were centered on browser-based screen-pop for agent scripting and telephony services orchestrated by Campaign Manager to centralize campaign rules, contact strategies, and reporting per client. The implementation served Intelling Group’s United Kingdom contact center operation.
Operational governance emphasized campaign-level rule sets and blended queue workflows so agents could switch between outbound telesales activity and inbound contacts routed into the same campaign. The vendor worked with Intelling to align outgoing caller identity, call recording, and campaign reporting to reflect each client brand.
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Milton Keynes City Council | Government | 2000 | $500M | United Kingdom | Mitel | Mitel MiContact Center Business | Call Center | 2017 | n/a |
In 2017, Milton Keynes City Council deployed Mitel MiContact Center Business as its Call Center platform. The deployment fit an IT strategy focused on understanding customer contact preferences and shifting transactional volume to telephone and web channels while addressing a rapid increase in mobile access to council information.
Mitel MiContact Center Business was configured to provide core Call Center capabilities including automatic call distribution, interactive voice response, skills based routing, agent desktop queues and real time and historical reporting to support contact handling across council services. Configuration work emphasized multi channel contact handling for telephone and web interactions, queue and priority rules tuned to local service categories, and agent group definitions aligned to service lines.
The rollout was scoped to support authority wide contact centre operations and to align operational processes with the council channel strategy that steers citizens toward lower cost channels. Governance changes included standardized contact handling procedures, workforce scheduling adjustments and management reporting workflows to inform operational decisions, all intended to enable staff to work more effectively while managing increasing mobile and web originated enquiries.
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Banking and Financial Services | 350 | $132M | United Kingdom | Mitel | Mitel MiContact Center Business | Call Center | 2010 | n/a |
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Media | 780 | $7M | United States | Mitel | Mitel MiContact Center Business | Call Center | 2017 | n/a |
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Professional Services | 300 | $190M | Canada | Mitel | Mitel MiContact Center Business | Call Center | 2017 | n/a |
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Banking and Financial Services | 40 | $3M | United States | Mitel | Mitel MiContact Center Business | Call Center | 2017 | n/a |
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Leisure and Hospitality | 793 | $714M | United Kingdom | Mitel | Mitel MiContact Center Business | Call Center | 2017 | n/a |
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Buyer Intent: Companies Evaluating Mitel MiContact Center Business
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Mitel MiContact Center Business. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Mitel MiContact Center Business for Call Center include:
- Brasfield & Gorrie, LLC, a United States based Construction and Real Estate organization with 3517 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Mitel MiContact Center Business Coverage
Mitel MiContact Center Business is a Call Center solution from Mitel.
Companies worldwide use Mitel MiContact Center Business, from small firms to large enterprises across 21+ industries.
Organizations such as Connect Group PLC, BMI Healthcare, Tottenham Hotspur, Milton Keynes City Council and Subaru Canada are recorded users of
Mitel MiContact Center Business for Call Center.
Companies using Mitel MiContact Center Business are most concentrated in Professional Services, Healthcare and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Mitel MiContact Center Business are most concentrated in United Kingdom and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mitel MiContact Center Business across Americas, EMEA, and APAC.
Companies using Mitel MiContact Center Business range from small businesses with 0-100 employees - 10%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 30%, and global enterprises with 10,000+ employees - 0%.
Customers of Mitel MiContact Center Business include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mitel MiContact Center Business customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.