Boston, 2110, MA,
United States
Interaction Associates Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Interaction Associates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 55 Interaction Associates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Interaction Associates has purchased the following applications: Acumatica Cloud ERP Advanced Expense Management for Expense Management in 2018, LearnUpon LMS for Learning and Development in 2022, Hubspot Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Interaction Associates is running and its propensity to invest more and deepen its relationship with Acumatica , LearnUpon , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Interaction Associates revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Interaction Associates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumatica | Legacy | Acumatica Cloud ERP Advanced Expense Management | Expense Management | ERP Financial Management | ASC Partners | 2018 | 2018 |
In 2018 Interaction Associates deployed Acumatica Cloud ERP Advanced Expense Management to centralize project accounting and enable mobile time and expense submission for its consulting operations. The deployment used Acumatica Cloud ERP Advanced Expense Management, classified as Advanced Expense Management, to provide a single system for project cost capture and expense processing across the organization.
The implementation focused on project accounting and time and expense capture modules within Acumatica Cloud ERP Advanced Expense Management. Configuration work concentrated on project job costing, time entry workflows, expense report approval routing, and mobile time and expense interfaces to support staff entering time and expenses from client sites. The solution was implemented with ASC Partners as the system integrator.
Integration work emphasized mobile time and expense submission, with Acumatica handling mobilized capture and consolidation of transactions into project accounting records. Operational coverage included finance, project delivery teams, and back office accounting, enabling reconciled time and expense data to flow into project ledgers and billing processes. The deployment architecture was cloud native within Acumatica Cloud ERP, leveraging built in modules for expense management and project accounting to reduce manual reconciliation work.
Governance and rollout were executed with ASC Partners around 2018, with process standardization for time entry and expense approvals and role based workflows set up for project managers and finance staff. According to the implementation notes, the deployment improved visibility into project profitability and reduced back office effort through centralized project accounting and mobile time and expense submission.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LearnUpon | Legacy | LearnUpon LMS | Learning and Development | HCM | n/a | 2022 | 2022 |
In 2022, Interaction Associates deployed LearnUpon LMS as its Learning and Development application to deliver training directly via its website. LearnUpon LMS is used to centralize course delivery for internal staff and external learners, supporting core business functions such as employee training, client education, and professional development.
The implementation emphasizes standard LMS capabilities including course authoring and management, learner enrollment and role based access, assessment and certification workflows, and reporting dashboards. Configuration includes branded learning portals embedded on the Interaction Associates website to enable self enrollment and public access to selected course catalogs, while administrative modules manage instructors, courses, and learner progression.
Operational coverage targets HR, learning teams, and client facing functions, with governance structured around administrator roles, content approval workflows, and user role management to maintain content quality and access controls. The deployment reflects a web first approach where LearnUpon LMS provisions learner accounts and enforces training workflows through the site based learning portal, aligning Interaction Associates LearnUpon LMS Learning and Development with ongoing training and client engagement activities.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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