Intermedia Cloud Communications
100 Mathilda Place, Suite 600,
Sunnyvale, 94086, CA,
United States
Sunnyvale, 94086, CA,
United States
1 800-379-7729
Professional Services
Intermedia Cloud Communications Technographics
Intermedia Cloud Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Intermedia Cloud Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Intermedia Cloud Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Intermedia Cloud Communications has purchased the following applications: Coupa Invoice for AP Automation in 2017, ADP Workforce Now Time and Attendance for Time and Attendance in 2020, Oracle OCI Generative AI for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Intermedia Cloud Communications is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Intermedia Cloud Communications revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Intermedia Cloud Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Intermedia Cloud Communications Tech Stack and Enterprise Applications
Intermedia Cloud Communications ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017, Intermedia Cloud Communications progressed from a non-integrated ERP to a cloud-based Coupa system and implemented Coupa Invoice as part of an AP Automation initiative. The move addressed persistent process delays where ticketing workflows did not connect into backend systems, creating manual, error prone requisition and invoice handling across procurement and finance.
Intermedia deployed Coupa Procure, Coupa Invoice, and Coupa Spend Analysis as a unified cloud procurement and accounts payable layer. Coupa Invoice was configured to centralize invoice capture and matching, enforce electronic approval workflows, and feed spend intelligence into Coupa Spend Analysis, aligning with standard AP Automation functional workflows for invoice validation and requisition-to-pay control.
The implementation integrated the Coupa modules with existing procurement workflows and the companys backend ERP to restore end-to-end visibility and reduce manual handoffs. Operational coverage included procurement and finance functions, enabling employees to initiate purchases online and allowing finance to reconcile and post invoices through a single cloud platform.
Governance was tightened through online requisition approvals and routed workflows, driving higher user adoption and faster cycle times for approvals and order entry. Intermedia reported improved visibility, flexibility, and insight while cutting lengthy process times and ultimately costs, with Coupa Invoice delivering the AP Automation capabilities cited in the company case study and endorsed by the organizations procurement leadership.
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2016 | 2017 |
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Expense Management | ERP |
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2013 | 2013 |
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Payment Processing | ERP |
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2017 | 2017 |
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Intermedia Cloud Communications HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now Time and Attendance | Time and Attendance | HCM | n/a | 2020 | 2021 |
In 2020, Intermedia Cloud Communications implemented ADP Workforce Now Time and Attendance. The Time and Attendance deployment was positioned to standardize time capture and approval workflows across Intermedia's 600 employee professional services organization, aligning timekeeping with multinational payroll cycles.
ADP Workforce Now Time and Attendance was configured to support timecard capture, exception management, scheduling and time-off tracking, with reporting capabilities used for biweekly and monthly payroll preparation. Payroll staff used the system to verify employee bank information, 401k enrollment and time and attendance records, and to produce ad hoc payroll reports for the Controller using spreadsheet analysis techniques.
Operationally the implementation covered payroll, HR and finance functions for American, Canadian and UK payroll processing, with output routed into General Ledger reporting on a biweekly and monthly cadence. Governance centered on recurring reconciliation workflows, monthly reconciliation of commissions on overtime and timecard approval and exception resolution processes driven by payroll specialists and controllers.
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Intermedia Cloud Communications AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OCI Generative AI | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Intermedia Cloud Communications implemented Oracle OCI Generative AI, deploying a Generative AI Platforms capability to automate support workflows. The cloud communications company applied Oracle OCI Generative AI to summarize thousands of customer service chats, reflecting an operational focus on the support organization where dozens of support engineers handle hundreds of chats per day.
The implementation centers on automated chat summarization and triage workflows, using Oracle OCI Generative AI to produce concise support ticket summaries and surface salient conversation points for faster agent handoff. These functional capabilities are consistent with Generative AI Platforms use cases, enabling extraction of issue context, prioritization cues, and condensed resolution histories to feed existing support processes.
Operational coverage is explicitly the customer support function, where the deployment changes day to day agent tasks by removing time-consuming summarization work and embedding generated summaries into the engineer workflow. Governance emphasized process automation and team adoption, with the stated intent that support engineers reclaim thousands of hours per year to focus on increasing customer satisfaction and reducing time to results.
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Intermedia Cloud Communications AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Intermedia Cloud Communications Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Intermedia Cloud Communications Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Intermedia Cloud Communications Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Intermedia Cloud Communications CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2020 |
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Intermedia Cloud Communications EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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Intermedia Cloud Communications ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Intermedia Cloud Communications Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2017 | 2017 |
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Intermedia Cloud Communications PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Intermedia Cloud Communications IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Intermedia Cloud Communications CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Intermedia Cloud Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Revenue Officer | CXO | Finance | |
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Vice President Strategic Business Development | VP | Sales | |
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Director of Sales | Director | Finance | |
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Director of Sales Enablement | Director | Sales | |
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Chief Operating Officer | CXO | Finance | |
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Director, Global Sales Operations | Director | Sales | |
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CEO | CXO | Finance | |
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Global Vice President, Human Resources | VP | HR | |
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Director, Global HR Operations | Director | HR | |
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Director of Payroll, Accounts Payable & Stock Administration | Director | Finance | |
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CFO | CXO | Finance | |
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VP Finance | VP | Finance | |
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Vise President Finance | Manager | Finance | |
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Supervisor, Credit & Collections / Revenue Ops Analyst | Manager | Sales | |
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Corporate Controller | Director | Finance | |
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Manager, Accounts Payable | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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Director, IT Project Management | Director | IT | |
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IT Security Program Manager | Manager | IT | |
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Apps Being Evaluated by Intermedia Cloud Communications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Intermedia Cloud Communications IT executives and key decision makers. This section highlights Intermedia Cloud Communications's latest recorded technology evaluations, including IDI Billing CostGuard for OSS/BSS on 2025-11-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Intermedia Cloud Communications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-06 | Intermedia Cloud Communications | Evaluated | IDI Billing Solutions | IDI Billing CostGuard | OSS/BSS | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Intermedia Cloud Communications Technographics
Intermedia Cloud Communications is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $80.0 million.
Intermedia Cloud Communications operates a diverse technology stack with applications such as
Coupa Invoice, ADP Workforce Now Time and Attendance and Oracle OCI Generative AI,
covering areas like AP Automation, Time and Attendance and Generative AI Platforms.
Intermedia Cloud Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, ADP and Oracle.
Intermedia Cloud Communications recently adopted applications including
Oracle OCI Generative AI in 2024, ServiceNow ITSM in 2024 and Oracle Cloud Infrastructure in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Intermedia Cloud Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Intermedia Cloud Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Intermedia Cloud Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.