Baghdad, x,
Iraq
International Development Bank Iraq Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by International Development Bank Iraq and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 International Development Bank Iraq employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that International Development Bank Iraq has purchased the following applications: Netiks Genetiks for Chatbots and Conversational AI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Netiks 360Bank for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems International Development Bank Iraq is running and its propensity to invest more and deepen its relationship with Netiks , Cisco Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing International Development Bank Iraq revenues, which have grown to $68.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for International Development Bank Iraq intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Netiks | Legacy | Netiks Genetiks | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2023 |
In 2022, International Development Bank Iraq implemented Netiks Genetiks in the Chatbots and Conversational AI category. The deployment aligns with Netiks 360Bank CRM and digital onboarding projects identified by Netiks, and it targets customer acquisition and onboarding workflows across the bank's retail channels in Iraq. Netiks Genetiks was positioned as the conversational-banking layer to automate first‑line customer interactions and to interface with CRM-driven onboarding sequences.
Configuration focused on conversational workflows common to Chatbots and Conversational AI, including intent classification, dialogue orchestration, context persistence across sessions, and human agent escalation for complex cases. The Netiks Genetiks implementation was configured to synchronize interaction context with Netiks 360Bank CRM and to trigger digital onboarding steps, enabling continuity between chat engagements and the bank's customer profile and account creation processes.
Operational scope encompassed retail banking customer acquisition and onboarding processes in Iraq, integrating Netiks Genetiks with the bank's Netiks 360Bank CRM and digital onboarding modules to centralize customer data capture and status updates. Governance and rollout governance emphasized conversational content controls, escalation workflows for compliance and operator supervision, and phased activation across digital touchpoints as part of the broader Netiks 360Bank program.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Netiks | Legacy | Netiks 360Bank | CRM | CRM | n/a | 2022 | 2023 |
In 2022, International Development Bank Iraq implemented Netiks 360Bank to address CRM and onboarding processes across its Iraqi operations. The deployment positioned Netiks 360Bank as a core component of the bank's digital initiatives, supporting customer acquisition and digital onboarding while establishing a unified customer 360 view for customer facing teams.
Configuration focused on CRM capabilities including lead and sales process management, marketing management, onboarding automation and single customer profile consolidation, with module usage described by the vendor on its client showcase. The implementation scoped operational coverage to retail and commercial sales, marketing and onboarding operations, and introduced process changes to centralize customer data and standardize lead to onboarding workflows.
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Application Security (AppSec) | CyberSecurity |
|
2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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