Atlanta, 30318, GA,
United States
InTown Suites Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by InTown Suites and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 InTown Suites employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that InTown Suites has purchased the following applications: UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2021, Adobe Connect for Audio Video and Web Conferencing in 2017, Epicor CRM for CRM in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems InTown Suites is running and its propensity to invest more and deepen its relationship with UKG , Recruit , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing InTown Suites revenues, which have grown to $210.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for InTown Suites intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
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Talent Sourcing | HCM |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor CRM | CRM | CRM | n/a | 2016 | 2016 |
In 2016, InTown Suites implemented Epicor CRM. The Epicor CRM deployment was configured to support accounts receivable and customer master management for the Atlanta accounts receivable team, covering a $3M portfolio of Direct Bill accounts and embedding the system in the company CRM environment.
Configuration work focused on customer master setup and ongoing customer master maintenance, cash application processing across ACH checks and credit cards, dispute resolution workflows, and AR reporting. The team used Epicor CRM to record and resolve invoice disputes and short pays, prepare journal entries for monthly commissions accruals, and to run month-end, quarter-end and year-end financial reporting routines.
Epicor CRM was integrated operationally with Salesforce and SAP, with routine reconciliation and reporting across Epicor, Salesforce, and SAP environments. The integration supported synchronized customer records and consolidated monthly reports, reflecting joint use of Epicor CRM and Salesforce for customer setup and master data management.
Governance and process changes included prioritization rules for accounts based on collection impact, formalized dispute research and resolution procedures, and a conversion of all AR files to digital format to make data accessible to the Accounting Department. Process improvements implemented against payment trend analysis were intended to reduce bad-debt, while monthly reporting and cash application controls supported ongoing accounting and collections operations.
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Customer Data Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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