List of Epicor CRM Customers
Epicor
807 Las Cimas Pkwy,
Austin, 78746, TX,
United States
Austin, 78746, TX,
United States
1 512-328-2300
Professional Services
4600
$1.3B
Since 2010, our global team of researchers has been studying Epicor CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epicor CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epicor CRM for CRM include: Sussan Group, a Australia based Retail organisation with 3868 employees and revenues of $840.0 million, Regis Aged Care, a Australia based Healthcare organisation with 12000 employees and revenues of $822.0 million, InTown Suites, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $210.0 million, Ashley Stewart, Inc., a United States based Retail organisation with 1000 employees and revenues of $200.0 million, Speed House Group, a United Arab Emirates based Construction and Real Estate organisation with 2000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Epicor CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Epicor CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arizona Correctional Industries | Professional Services | 320 | $54M | United States | Epicor | Epicor CRM | CRM | 2022 | n/a |
In 2022 Arizona Correctional Industries implemented Epicor CRM as its CRM solution. The deployment targeted finance and administrative operations and was used by accounting specialists providing accounts receivable, accounts payable, and payroll support, including clerical data entry for customer and transaction records.
Epicor CRM was configured to support contact and customer record management, activity logging, and accounts receivable workflows used to record and post payments received by credit card, check, wire transfers, and automated payments. The implementation supported maintenance of current spreadsheets of all fixed assets and provided data entry screens and forms aligned to payment posting and invoice tracking.
The CRM operated alongside Epicor ERP data entry workflows and was integrated with ERP components for AR, AP, and payroll input, enabling accounting staff to submit payroll worksheets and input work hours within connected systems. Operational coverage was concentrated in Arizona operations including Phoenix, and it supported accounting, payroll, and administrative functions across the organization.
Governance emphasized role based data entry responsibilities and process controls that centralized payment posting and fixed asset recordkeeping, with accounting specialists designated to provide backup for payroll and accounts payable. Configuration and workflow standardization focused on audit traceability and consistent transaction recording across Epicor CRM and the integrated ERP components.
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Ashley Stewart, Inc. | Retail | 1000 | $200M | United States | Epicor | Epicor CRM | CRM | 2012 | n/a |
In 2012, Ashley Stewart, Inc. implemented Epicor CRM in the CRM category to strengthen customer relationship workflows across its retail organization. The implementation was introduced into an ecosystem that supports a variety of critical retail and financial systems, including Sales Audit via Epicor and Auditworks, CRM through Epicor Marketworks, Merchandising with JDA MMS, Advanced Allocation with JDA Arthur, and Financials on Lawson and MHC.
Epicor CRM was configured to provide a centralized customer master, contact and account management, sales force automation and marketing campaign management capabilities consistent with retail CRM deployments. The configuration included case management and order entry touchpoints tied to sales processes, along with master data hygiene controls to maintain consistent customer identifiers across connected systems.
Integration work focused on exchanging customer and transaction data with Sales Audit systems Epicor and Auditworks, sharing CRM data with Epicor Marketworks, and feeding merchandising and allocation processes in JDA MMS and JDA Arthur. Financial interactions for invoicing and receivables were linked to Lawson and MHC to align customer accounting with transactional records.
Governance emphasized centralized customer data stewardship and cross functional workflows between marketing, store operations and finance, with process controls to reconcile sales audit records to CRM profiles. Rollout coordination centered on integration sequencing and master data alignment across the named systems to ensure consistent customer and transaction records.
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Carrington Aged Care | Healthcare | 528 | $31M | Australia | Epicor | Epicor CRM | CRM | 2017 | n/a |
In 2017 Carrington Aged Care implemented Epicor CRM as part of a broader five year program to streamline IT and business processes and centralize customer engagement across its retirement village, residential aged care and home-care operations. Epicor CRM was positioned as the CRM component to manage enquiries, client intake, contact history and case tracking alongside clinical and financial workflows.
The Epicor CRM deployment was delivered alongside an overhauled financial system, a new clinical care platform for residential and home care, and a procurement system, creating a connected application landscape. Configuration emphasis focused on point-of-care data capture and care coordination, enabling staff to update clinical records and care plans in the field, consistent with CRM-enabled customer lifecycle management and care-team collaboration capabilities.
Integrations were implemented using custom middleware to allow systems to speak to each other, with explicit integration to the Procura system used by home carers and planned connections to an integrated rostering and payroll service. The resulting architecture enabled cross-domain data flows between Epicor CRM, clinical records, finance and procurement, improving operational visibility for care delivery, finance and workforce management.
The program was executed in partnership with Rohling International, which provided strategic business and IT planning, implementation blueprints, and organizational change support including communication and staff training. The published account reports staff having more time with residents because updates are entered at the point of care, and describes the integrated systems providing a foundation for growth and expanded services.
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Chicago Tube and Iron Company | Construction and Real Estate | 500 | $57M | United States | Epicor | Epicor CRM | CRM | 2017 | n/a |
In 2017, Chicago Tube and Iron Company implemented Epicor CRM. Epicor CRM serves as the company CRM for inside sales, account management, quoting and order submission workflows within the Construction and Real Estate business context.
The implementation emphasized contact and account management, using Epicor CRM to maintain detailed contact logs and account records. Functional capabilities documented in the environment include lead and prospect tracking, activity logging for inbound and outbound calls, quote creation and price and profit computation for customer sales, sales contract generation, and order submission for processing.
Operational scope centered on inside sales and order processing, with Epicor CRM used by sales representatives to prospect, demonstrate product features, and record field visit findings. The system supported post-sale follow up to assess customer satisfaction and resolve technical or service concerns, and it was used to coordinate delivery scheduling activities with vendor representatives and customers.
Governance and daily workflow practices were oriented around CRM-driven activity prioritization, including management of inbound calls, quotes, and sales inquiries, and maintaining up to date product and account information. Sales workflow capture in Epicor CRM reinforced consultative selling behaviors, contract finalization steps, and the handoff of orders to processing teams.
Explicit performance signals tied to the Epicor CRM usage include an inside sales representative reporting creation and upkeep of customer accounts in Epicor CRM and achieving over 100000 dollars in new business in one quarter. Recorded productivity activities included prospecting roughly 50 potential customers per week with a reported 50 percent conversion rate in one context, and completing 25 to 50 daily cold calls with an average conversion rate of 30 percent in another context.
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City Sports | Retail | 25 | $3M | United States | Epicor | Epicor CRM | CRM | 2014 | n/a |
In 2014, City Sports implemented Epicor CRM to centralize customer records and support core sales and marketing workflows. The deployment used Epicor CRM as the primary CRM for managing contact data, activity history, and customer segmentation for a small retail operator.
The implementation configured standard CRM capabilities including contact and account management, segmentation attributes and list management, and basic reporting and query tools. Segmentation analysis was performed in Epicor CRM to categorize customers for targeted outreach, and configuration focused on customer attribute modeling and saved segment queries aligned with retail promotions.
Operational ownership landed with marketing and sales teams, with store staff and customer service agents consuming contact and segment lists for campaign execution and in-store outreach. City Sports Epicor CRM CRM supports customer segmentation, contact management, and campaign execution as the nexus between customer data and marketing and sales functions.
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Professional Services | 500 | $100M | United States | Epicor | Epicor CRM | CRM | 2021 | n/a |
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Distribution | 60 | $7M | United States | Epicor | Epicor CRM | CRM | 2022 | n/a |
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Leisure and Hospitality | 1500 | $210M | United States | Epicor | Epicor CRM | CRM | 2016 | n/a |
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Retail | 438 | $174M | United Kingdom | Epicor | Epicor CRM | CRM | 2020 | n/a |
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Media | 15 | $1M | Australia | Epicor | Epicor CRM | CRM | 2003 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Epicor CRM Coverage
Epicor CRM is a CRM solution from Epicor.
Companies worldwide use Epicor CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Sussan Group, Regis Aged Care, InTown Suites, Ashley Stewart, Inc. and Speed House Group are recorded users of
Epicor CRM for CRM.
Companies using Epicor CRM are most concentrated in Retail, Healthcare and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Epicor CRM are most concentrated in Australia, United States and United Arab Emirates, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Epicor CRM across Americas, EMEA, and APAC.
Companies using Epicor CRM range from small businesses with 0-100 employees - 18.75%, to mid-sized firms with 101-1,000 employees - 56.25%, large organizations with 1,001-10,000 employees - 18.75%, and global enterprises with 10,000+ employees - 6.25%.
Customers of Epicor CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Epicor CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.