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IBA (Ion Beam Applications)
Location
3, Chemin du Cyclotron,
Louvain-La-Neuve, 1348,
Belgium
Website
https://www.iba-worldwide.com/
Phone
32 10475811
Artw industry
Life Sciences
Employee
Revenue

IBA (Ion Beam Applications) Technographics

IBA (Ion Beam Applications) Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by IBA (Ion Beam Applications) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1986 IBA (Ion Beam Applications) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that IBA (Ion Beam Applications) has purchased the following applications: Dezide Field Service for Field Service Management in 2023, Microsoft 365 for Collaboration in 2020, Dezide Remote Service for Customer Support in 2023 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems IBA (Ion Beam Applications) is running and its propensity to invest more and deepen its relationship with Dezide , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing IBA (Ion Beam Applications) revenues, which have grown to $447.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IBA (Ion Beam Applications) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

IBA (Ion Beam Applications) Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Dezide Legacy Dezide Field Service Field Service Management ERP Services and Operations n/a 2023 2023
In 2023 IBA implemented Dezide Field Service to augment field-service troubleshooting for proton therapy and industrial equipment. The deployment is anchored on the Field Service Management application Dezide Field Service and is focused on improving field service and technical support workflows across medical equipment and industrial solutions teams. The implementation emphasized guided troubleshooting and decision support functionality, using Dezide Field Service to capture diagnostic knowledge, standardize step-by-step fault isolation, and shorten technician onboarding. Configuration work concentrated on building interactive troubleshooting flows and knowledge articles that technicians follow in the field, aligning tool-assisted diagnostics with existing service procedures and training curricula. IBA executed a one-week proof of concept with Dezide and subsequently selected Dezide Field Service for production use, with the PoC reporting a 66% improvement in service efficiency during testing. The program targets reduced troubleshooting time, shorter technician training cycles, and higher first-time fix rates, and it is scoped to field service and technical support operations for proton therapy systems and related industrial equipment.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Dezide Legacy Dezide Remote Service Customer Support CRM n/a 2023 2024
In 2023 IBA Ion Beam Applications implemented Dezide Remote Service, a Customer Support application announced in August 2023 following a one week proof of concept. The selection followed a focused PoC to validate remote troubleshooting, monitoring, and field workflows for IBA particle accelerator and medical equipment service operations. Dezide Remote Service was configured to support Remote Service and Field Service workflows, with implementation emphasis on monitoring, automated diagnostics and guided troubleshooting. The configuration standardized diagnostic sequences and operational playbooks to align field engineers on common fault identification and resolution procedures. The deployment integrates IoT data streams from equipment to automate diagnostics and trigger guided workflows, enabling diagnostics automation across connected devices. Operational scope covers IBA global service teams supporting particle accelerator and medical device maintenance, and the project is positioned to affect field service and customer support functions within the organization. Governance and rollout began with the one week proof of concept and progressed to staged adoption across service teams, focusing on standardizing diagnostics and reducing troubleshooting time. Dezide Remote Service acts as the central Customer Support orchestration layer for remote troubleshooting and monitoring within IBA service operations.
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2019 2019
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
IT Decision Makers and Key Stakeholders at IBA (Ion Beam Applications)
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by IBA (Ion Beam Applications) Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD IBA (Ion Beam Applications) Technographics

IBA (Ion Beam Applications) is a Life Sciences organization based in Belgium, with around 1986 employees and annual revenues of $447.0 million.

IBA (Ion Beam Applications) operates a diverse technology stack with applications such as Dezide Field Service, Microsoft 365 and Dezide Remote Service, covering areas like Field Service Management, Collaboration and Customer Support.

IBA (Ion Beam Applications) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Dezide and Microsoft.

IBA (Ion Beam Applications) recently adopted applications including Amazon EC2 in 2024, Amazon CloudFront in 2024 and Dezide Field Service in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of IBA (Ion Beam Applications)’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates IBA (Ion Beam Applications)’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete IBA (Ion Beam Applications) technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.