Ipswich Town Football Club
Portman Road,
Ipswich, IP1 2DA,
United Kingdom
Ipswich, IP1 2DA,
United Kingdom
44 14 7340-0500
Leisure and Hospitality
Ipswich Town Football Club Technographics
Ipswich Town Football Club Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ipswich Town Football Club and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 186 Ipswich Town Football Club employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ipswich Town Football Club has purchased the following applications: Swan Touchpoint TRIMS POS for Point Of Sale in 2019, TeamSupport SnapEngage for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ipswich Town Football Club is running and its propensity to invest more and deepen its relationship with Swan Retail , TeamSupport , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ipswich Town Football Club revenues, which have grown to $25.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ipswich Town Football Club intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ipswich Town Football Club Tech Stack and Enterprise Applications
Ipswich Town Football Club ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Swan Retail | Legacy | Swan Touchpoint TRIMS POS | Point Of Sale | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Ipswich Town Football Club implemented Swan Touchpoint TRIMS POS as its Point Of Sale platform, targeting stadium retail and event retail operations. The deployment at Portman Road extended to match day and pop up locations to centralize transactional workflows across fixed and temporary sites.
The implementation configured core POS functionality alongside warehouse and stock control modules, and included a bespoke Kitbuilder POS feature to support shirt customisation and seamless ordering at point of sale. Configuration work emphasized transactional throughput and inventory visibility, with category aligned capabilities such as real time stock adjustments, SKU level reporting, and bespoke product build flows for customised merchandise.
Swan Touchpoint TRIMS POS was integrated with the club's web sales channel to enable web integration for customised shirts and stock synchronisation between online and in stadium retail. Operational coverage explicitly included Portman Road retail outlets and temporary match day and pop up kiosks, consolidating sales and inventory records across those sites.
Governance and operational tuning incorporated a Match Day Mode configuration to optimize peak time transaction performance and queue handling, while process adjustments focused on retail reporting cadence and stock reconciliation. Outcomes reported from the deployment included improved stock control, enhanced reporting, and better peak time transaction performance, supported by the Kitbuilder customisation capability.
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Ipswich Town Football Club AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Ipswich Town Football Club deployed TeamSupport SnapEngage, a Chatbots and Conversational AI solution, on its public website to handle live visitor interactions and fan inquiries. The implementation emphasizes an embedded web chat interface that surfaces on key site pages, positioning TeamSupport SnapEngage to serve online customer service and fan engagement functions for the club.
The deployment configuration uses standard conversational features associated with Chatbots and Conversational AI, including an embedded chat widget, scripted responses and templates, visitor context capture and chat transcript logging. Configuration focused on conversational routing and automated response patterns to support front-line web enquiries, with instrumentation typical of cloud-hosted chat platforms.
Integration scope was limited to the club website as the primary touchpoint, with TeamSupport SnapEngage operating as a customer-facing conversational layer. Operational coverage centered on online fan and customer engagement workflows rather than back-office systems, keeping the implementation surface to the public web channel.
Governance and operational ownership were aligned with the club’s digital engagement and customer service activities, with day-to-day management covering chat moderation, response scripting and transcript review. The record reflects a straightforward SaaS conversational implementation of TeamSupport SnapEngage for Ipswich Town Football Club, focused on website-based fan interaction and customer support.
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Ipswich Town Football Club Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Ipswich Town Football Club implemented Microsoft 365 to support Collaboration across the organization. The Microsoft 365 deployment is a cloud-hosted SaaS footprint that the club surfaces on its website for selected public-facing workflows and internal content publishing. Microsoft 365 functions are used to centralize communication and document collaboration for staff, leveraging Exchange Online for email, Microsoft Teams for messaging and meetings, SharePoint for intranet and content management, and OneDrive for file storage and synchronization. Ipswich Town Football Club Microsoft 365 Collaboration supports communications, content management, and administrative coordination across the club.
Configuration emphasizes role-based access and cloud-first content publishing to align digital communications and matchday operations with back-office administration. The implementation connects Microsoft 365 tooling with the public website to enable staff-driven content updates and to streamline content workflows, while standard Collaboration capabilities enable shared calendars, document versioning, and group collaboration across communications, marketing, operations, and finance teams. Governance is oriented around centralized tenant administration and role-based permission controls, with phased user onboarding to match the club's workforce and operational cadence. This represents a SaaS-centric Collaboration implementation surfaced both internally and via the club website.
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Ipswich Town Football Club Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Ipswich Town Football Club SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Inventory Management | SCM |
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2020 | 2020 |
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Warehouse Management | SCM |
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2019 | 2020 |
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Ipswich Town Football Club CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Ipswich Town Football Club ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Ipswich Town Football Club TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Ipswich Town Football Club PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Ipswich Town Football Club IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Ipswich Town Football Club CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Ipswich Town Football Club
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ipswich Town Football Club Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ipswich Town Football Club IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ipswich Town Football Club digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ipswich Town Football Club Technographics
Ipswich Town Football Club is a Leisure and Hospitality organization based in United Kingdom,
with around 186 employees and annual revenues of $25.3 million.
Ipswich Town Football Club operates a diverse technology stack with applications such as
Swan Touchpoint TRIMS POS, TeamSupport SnapEngage and Microsoft 365,
covering areas like Point Of Sale, Chatbots and Conversational AI and Collaboration.
Ipswich Town Football Club has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Swan Retail, TeamSupport and Microsoft.
Ipswich Town Football Club recently adopted applications including
Cloudflare CDN in 2022, Microsoft 365 in 2021 and FullStory in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ipswich Town Football Club’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ipswich Town Football Club’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ipswich Town Football Club technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.