Istanbul, 34330,
Turkey
Turkish is Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Turkish is Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20329 Turkish is Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Turkish is Bank has purchased the following applications: Pisano EX for Employee Experience in 2018, Pega Platform for Business Process Management in 2021, Clinc AI Platform for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Turkish is Bank is running and its propensity to invest more and deepen its relationship with Pisano , Pegasystems , Clinc AI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Turkish is Bank revenues, which have grown to $6.92 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Turkish is Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pisano | Legacy | Pisano EX | Employee Experience | HCM | n/a | 2018 | 2018 |
In 2018 Turkish is Bank implemented Pisano EX to collect omnichannel branch and digital feedback across its Turkey branch network. The deployment used kiosks and web channels to capture customer feedback at point of service and to deliver real time reporting to branch staff and managers, aligning Pisano EX with Employee Experience usage patterns within the broader Pisano platform.
Configuration and functional scope centered on kiosk feedback capture, web feedback forms, real time reporting dashboards, and alerting mechanisms that enabled branch staff to act immediately on incoming feedback. The implementation consolidated feedback ingestion and analytics to support branch level operational workflows and customer service processes, with dashboards surfaced to local managers for faster issue recognition and response.
The case is documented by Pisano as a customer experience deployment, and because Pisano EX is part of the same platform many Pisano CX customers extend the solution into Employee Experience, therefore inferred EX and HR usage at Turkish is Bank is indicated by platform commonality. The rollout covered the Turkey branch network and impacted customer service and branch operations functions, with explicit outcomes reported as improved branch level customer satisfaction and reduced reporting time through faster on the spot responses.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clinc AI | Legacy | Clinc AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Turkish is Bank implemented the Clinc AI Platform to introduce conversational banking capabilities across its customer-facing channels. The deployment positioned Clinc AI Platform as the Chatbots and Conversational AI layer supporting retail banking and contact center business functions for Turkish is Bank in Turkey.
The implementation concentrated on core conversational modules common to the category, including natural language understanding, intent classification, dialogue management, multi-turn conversational flows, and Turkish language processing. Clinc AI Platform was configured to handle standard banking conversational workflows such as account inquiries, balance and transaction lookups, product information, and guided self-service interactions.
Operational integration used API-led connectivity to surface conversational features across mobile and web channels, and to interact with core banking systems, customer relationship data, and authentication services. The scope targeted customer service and digital channels, with runtime orchestration occurring at the application layer to route intents and escalate to human agents when needed.
Governance was organized around cross-functional stakeholders in digital channels, contact center operations, security, and compliance, with iterative model tuning and monitoring to manage conversational accuracy and regulatory controls. Rollout followed a phased operationalization approach, emphasizing intent coverage expansion and conversational model refinement while maintaining centralized oversight of dialog policies and access controls.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
|
2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
|
2016 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2022 | 2023 |
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