Turkish is Bank
Is Kuleleri Levent,
Istanbul, 34330,
Turkey
Istanbul, 34330,
Turkey
90 212 316 00 00
Banking and Financial Services
Turkish is Bank Technographics
Turkish is Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Turkish is Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20329 Turkish is Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Turkish is Bank has purchased the following applications: Pisano EX for Employee Experience in 2018, Pega Platform for Business Process Management in 2021, Clinc AI Platform for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Turkish is Bank is running and its propensity to invest more and deepen its relationship with Pisano , Pegasystems , Clinc AI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Turkish is Bank revenues, which have grown to $6.92 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Turkish is Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Turkish is Bank Tech Stack and Enterprise Applications
Turkish is Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pisano | Legacy | Pisano EX | Employee Experience | HCM | n/a | 2018 | 2018 |
In 2018 Turkish is Bank implemented Pisano EX to collect omnichannel branch and digital feedback across its Turkey branch network. The deployment used kiosks and web channels to capture customer feedback at point of service and to deliver real time reporting to branch staff and managers, aligning Pisano EX with Employee Experience usage patterns within the broader Pisano platform.
Configuration and functional scope centered on kiosk feedback capture, web feedback forms, real time reporting dashboards, and alerting mechanisms that enabled branch staff to act immediately on incoming feedback. The implementation consolidated feedback ingestion and analytics to support branch level operational workflows and customer service processes, with dashboards surfaced to local managers for faster issue recognition and response.
The case is documented by Pisano as a customer experience deployment, and because Pisano EX is part of the same platform many Pisano CX customers extend the solution into Employee Experience, therefore inferred EX and HR usage at Turkish is Bank is indicated by platform commonality. The rollout covered the Turkey branch network and impacted customer service and branch operations functions, with explicit outcomes reported as improved branch level customer satisfaction and reduced reporting time through faster on the spot responses.
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Turkish is Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Turkish is Bank deployed Pega Platform as its Business Process Management solution to centralize campaign orchestration and lead management within its CRM and Campaign Management organization. The Pega Platform rollout used Pega Marketing as the primary campaign and interaction engine for inbound and outbound sales workflows.
The implementation included configuration of inbound and outbound sales lead processing in Pega Marketing and the establishment of a lead generation structure to feed branches and direct-sales teams. Teams designed and developed a leads pool that enables branches and direct-sales staff to pull new leads, implemented sequential push and SMS messaging workflows, and configured A B testing and customer journey designs to govern offer sequencing.
Architecture and integrations focused on real-time event handling and message orchestration, with Cassandra and Kafka structures established to monitor instant data and generate actions in integration with EVAM. Pega Platform was extended into channels including İşCep mobile, call center IVN flows, branch interfaces and direct-sales channels, and integration work included datamart enrichment pipelines into CRM systems to support decisioning and offer generation.
Operational governance was driven by the CRM and Campaign Management team, which coordinated datamart enrichment, implemented call center offer prioritization rules, and maintained consistent customer experience across channels. The program also introduced channel-specific assets such as a Drawer sales offer in İşCep and video-offer delivery, embedding Pega Marketing decisioning into branch and contact center workflows to operationalize campaign responses.
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Turkish is Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clinc AI | Legacy | Clinc AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Turkish is Bank implemented the Clinc AI Platform to introduce conversational banking capabilities across its customer-facing channels. The deployment positioned Clinc AI Platform as the Chatbots and Conversational AI layer supporting retail banking and contact center business functions for Turkish is Bank in Turkey.
The implementation concentrated on core conversational modules common to the category, including natural language understanding, intent classification, dialogue management, multi-turn conversational flows, and Turkish language processing. Clinc AI Platform was configured to handle standard banking conversational workflows such as account inquiries, balance and transaction lookups, product information, and guided self-service interactions.
Operational integration used API-led connectivity to surface conversational features across mobile and web channels, and to interact with core banking systems, customer relationship data, and authentication services. The scope targeted customer service and digital channels, with runtime orchestration occurring at the application layer to route intents and escalate to human agents when needed.
Governance was organized around cross-functional stakeholders in digital channels, contact center operations, security, and compliance, with iterative model tuning and monitoring to manage conversational accuracy and regulatory controls. Rollout followed a phased operationalization approach, emphasizing intent coverage expansion and conversational model refinement while maintaining centralized oversight of dialog policies and access controls.
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Turkish is Bank Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
|
2020 | 2020 |
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Turkish is Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Turkish is Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Turkish is Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Turkish is Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2016 | 2017 |
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Turkish is Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Turkish is Bank Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2022 | 2023 |
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IT Decision Makers and Key Stakeholders at Turkish is Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Turkish is Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Turkish is Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Turkish is Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Turkish is Bank Technographics
Turkish is Bank is a Banking and Financial Services organization based in Turkey,
with around 20329 employees and annual revenues of $6.92 billion.
Turkish is Bank operates a diverse technology stack with applications such as
Pisano EX, Pega Platform and Clinc AI Platform,
covering areas like Employee Experience, Business Process Management and Chatbots and Conversational AI.
Turkish is Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Pisano, Pegasystems and Clinc AI.
Turkish is Bank recently adopted applications including
Kyndryl IT Modernization in 2022, Pega Platform in 2021 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Turkish is Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Turkish is Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Turkish is Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.