Salama Insurance
Spectrum Building Block A, 4th Floor Oud Metha, Sheikh Rashid Road,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 800 725262
Insurance
Salama Insurance Technographics
Salama Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Salama Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Salama Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Salama Insurance has purchased the following applications: FreshBooks for ERP Financial in 2018, Optimiza AMAN Billing for Insurance Billing Administration in 2013, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Salama Insurance is running and its propensity to invest more and deepen its relationship with FreshBooks , Optimiza , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Salama Insurance revenues, which have grown to $240.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Salama Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Salama Insurance Tech Stack and Enterprise Applications
Salama Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreshBooks | Legacy | FreshBooks | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Islamic Arab Insurance Co. (Salama) implemented FreshBooks as an ERP Financial application. FreshBooks is referenced within Salama's website source and is used to support core finance and accounting functions for the insurer.
The FreshBooks deployment focuses on invoicing, accounts receivable, expense tracking, and billing workflows, configured to serve the corporate finance and billing teams operating in the United Arab Emirates. The architecture is centered on the vendor SaaS instance accessed via Salama's website, positioning FreshBooks as the primary online billing and customer-facing invoicing channel. Governance and operational control are retained by the internal finance organization, which manages invoicing and expense management processes through FreshBooks.
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Salama Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimiza | Legacy | Optimiza AMAN Billing | Insurance Billing Administration | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Salama Insurance implemented Optimiza AMAN Billing for Insurance Billing Administration to centralize billing and premium invoicing across its core product lines. The deployment targeted Medical, Travel, Marine, Inland Insurance and Motor Claims and aligned billing operations with policy issuance and claims processing workflows.
Optimiza AMAN Billing was configured to handle policy premium invoicing, billing cycles, claims billing workflows, payment posting and accounts receivable processes, reflecting standard Insurance Billing Administration capabilities. The application was used alongside the AMAN Insurance System and Microsoft Office to support operational reporting and documentation.
The implementation connected Optimiza AMAN Billing with the AMAN Insurance System for policy and claims data flows, while Microsoft Office supported reporting and stakeholder communications. Operational coverage spanned underwriting, operations, claims and branch management, enabling coordinated workflows between billing, claims adjudication and service delivery.
Governance and process changes included supervision of a dedicated operations team and contributions to the establishment of a Quality Department, accompanied by process improvement initiatives. Training activity included a specialized Medical Insurance awareness workshop for branch managers and department heads to align operational procedures with billing and claims workflows.
Explicit operational outcomes tied to the implementation included support for profitability and loss analysis of Medical Insurance portfolios, the design and execution of customer satisfaction surveys and healthcare provider satisfaction surveys, and the collection of provider testimonials to support business development. These analysis and feedback programs were incorporated into routine operational reporting and decision support using the AMAN Insurance System and Microsoft Office.
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Insurance Claims Management | ERP Services and Operations |
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2013 | 2013 |
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Insurance ERP | ERP Services and Operations |
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2013 | 2013 |
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Insurance Policy Administration | ERP Services and Operations |
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2013 | 2013 |
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Salama Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Islamic Arab Insurance Co. (Salama) deployed Microsoft 365 to deliver enterprise Collaboration capabilities across its organization. The implementation uses Microsoft 365 as the core collaboration suite providing cloud email, productivity applications, and document co-authoring to support day to day corporate communications and knowledge work.
Microsoft 365 is reported as in use on the corporate website and was provisioned to support internal staff collaboration and content management for insurance operations. Governance is centered on Microsoft 365 administrative controls for user access and content sharing, aligning the Collaboration platform with routine business functions such as policy administration, customer service, and back office processes.
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Collaboration | Collaboration |
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2021 | 2021 |
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Salama Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Document Management | Content Management |
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2013 | 2013 |
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Salama Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Salama Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Salama Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Claims | Director | Risk | |
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Assistant Manager, Actuarial | Manager | Risk | |
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Head of Property | Director | Risk | |
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Head - Actuarial | Director | Risk | |
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Head of IT | Director | IT | |
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Apps Being Evaluated by Salama Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Salama Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Salama Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Salama Insurance Technographics
Salama Insurance is a Insurance organization based in United Arab Emirates,
with around 450 employees and annual revenues of $240.0 million.
Salama Insurance operates a diverse technology stack with applications such as
FreshBooks, Optimiza AMAN Billing and Microsoft 365,
covering areas like ERP Financial, Insurance Billing Administration and Collaboration.
Salama Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FreshBooks, Optimiza and Microsoft.
Salama Insurance recently adopted applications including
CodeTwo Email Signatures in 2021, Amazon SES in 2021 and Mimecast Email Security in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Salama Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Salama Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Salama Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.