Rishon LeZion, x,
Israel
Israel Discount Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Israel Discount Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8625 Israel Discount Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Israel Discount Bank has purchased the following applications: Genesys Bold360 AI for Chatbots and Conversational AI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Israel Discount Bank is running and its propensity to invest more and deepen its relationship with Genesys , Cisco Systems , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Israel Discount Bank revenues, which have grown to $4.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Israel Discount Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Bold360 AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2018 |
In 2017, Israel Discount Bank implemented Genesys Bold360 AI. The deployment used Genesys Bold360 AI as a Chatbots and Conversational AI solution branded internally as Didi, short for Discount Digital.
Didi leverages natural language processing and conversation management to engage in natural conversation with customers, using intent recognition and dialog flows to surface personalized account and credit card information. The implementation includes capabilities for information retrieval, contextualized responses, and execution of banking actions initiated through conversational prompts. Genesys Bold360 AI was configured for virtual assistant workflows and self service escalation to human agents.
The solution incorporates insights from Personetics, feeding behavioral and personalization signals into Genesys Bold360 AI to tailor responses. It is integrated with the bank's account and card systems to enable lookups and authorized banking actions, and with customer interaction routing to channel conversations appropriately. Integrations focus on real time data access and customer context enrichment to support conversational decisioning.
Operational scope centers on customer facing channels where Didi handles routine inquiries and transactional prompts, supporting retail banking customer service. Governance emphasized conversational design, intent taxonomy, and compliance aware dialogue handling as part of rollout and ongoing operational management. Training and continuous tuning of NLP models were applied to align the Chatbots and Conversational AI implementation with banking language and use cases.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Risk Management | TRM |
|
2004 | 2004 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2020 | 2020 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||