J.D. Power
320 E Big Beaver Rd,
Troy, 48083, MI,
United States
Troy, 48083, MI,
United States
1 805-418-8000
Professional Services
J.D. Power Technographics
J.D. Power Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by J.D. Power and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 J.D. Power employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that J.D. Power has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, ADP Workforce Now Benefits for Benefits Administration in 2017, Oracle Netsuite OpenAir for Professional Services Automation in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems J.D. Power is running and its propensity to invest more and deepen its relationship with Oracle , Coupa Software , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing J.D. Power revenues, which have grown to $125.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for J.D. Power intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
J.D. Power Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, J.D. Power implemented Oracle NetSuite ERP as an ERP Financial solution to centralize core accounting functions and standardize financial workflows. The engagement focused on delivering a cloud-first financial system for Accounting and Operations, aligning chart of accounts and month end processes with the new application.
Configuration emphasized core financial modules including general ledger, accounts payable, accounts receivable and financial close orchestration within Oracle NetSuite ERP. Forecasting workflows were coordinated between NetSuite and TM1, with transactional posting and balance data synchronized to TM1 to support driver based planning and scenario modeling.
Operational handoffs and governance were structured around Accounting and Operations to ensure monthly close and forecast processes ran consistently between NetSuite and TM1. Process documentation, close cadence and ownership assignments were established to embed the application into routine financial control and forecasting activities.
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Tax Management | ERP Financial Management |
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2017 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now Benefits | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017, J.D. Power deployed ADP Workforce Now Benefits to centralize Benefits Administration across its HR operations. The deployment was positioned within the HRIS and benefits management function supporting the company’s global workforce and day-to-day benefits processing responsibilities.
ADP Workforce Now Benefits was configured for core benefits enrollment and open enrollment workflows, and for administrative management of group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, travel and accident plans, flexible spending accounts, and the 401(k) plan. The HRIS and Benefits team implemented eligibility rules, enrollment processing, COBRA administration, terminations and change processing, beneficiary management, claims handling for disability and accidental death, and standard qualified plan transactions such as rollovers, QDROs, QMCSOs, distributions, loans and hardship events.
The implementation was integrated operationally with SuccessFactors for performance management and compensation review cycles, and it involved close coordination with HR, IT, Finance and Payroll for periodic data audits and payroll record updates. The benefits administration function retained vendor and third-party administrator relationships for plan operations and worked with the broker on 5500 preparation and filing, while maintaining the group benefits database and producing regulatory and internal reporting.
Governance and process controls were defined to support compliance with FMLA, ADA and ERISA, to administer leave of absence requests and disability paperwork, and to prepare required filings such as EEO-1 and federal and state agency reports. The HRIS and Benefits role served as the primary contact for system questions, produced employee data reporting and audits, and documented business requirements and process architecture to sustain ongoing Benefits Administration using ADP Workforce Now Benefits.
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2016 | 2017 |
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Payroll | HCM |
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2016 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, J.D. Power implemented Oracle Netsuite OpenAir as its Professional Services Automation platform. The roll out targeted the corporate finance FP&A function and revenue operations, centralizing project revenue and bookings data to support sales forecasting and executive reporting.
Configuration emphasized project financials and revenue recognition workflows, with explicit operational use for creation and maintenance of revenue-generating projects in Oracle Netsuite OpenAir. The implementation supported standardized monthly reconciliation of transaction-level revenue, and configuration work aligned OpenAir project records to Sales Incentive Plan contract reporting and business unit revenue summaries.
Integrations connected Oracle Netsuite OpenAir with NetSuite ERP for financial reconciliation and with Salesforce CRM for pipeline and bookings reporting. Operational governance instituted weekly publication of business unit and sales-focused pipeline reports, monthly SIP reconciliation and FP&A manager oversight, enabling FP&A and Sales teams to use a single Professional Services Automation source for project revenue, bookings and forecast analysis.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2016 | 2016 |
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Document Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Caller ID | CRM |
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2019 | 2019 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2017 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2016 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2016 | 2017 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at J.D. Power
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by J.D. Power Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD J.D. Power Technographics
J.D. Power is a Professional Services organization based in United States,
with around 1500 employees and annual revenues of $125.0 million.
J.D. Power operates a diverse technology stack with applications such as
Oracle NetSuite ERP, ADP Workforce Now Benefits and Oracle Netsuite OpenAir,
covering areas like ERP Financial, Benefits Administration and Professional Services Automation.
J.D. Power has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and ADP.
J.D. Power recently adopted applications including
Palantir AIP Platform in 2023, Palantir Foundry in 2023 and comScore Activation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of J.D. Power’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates J.D. Power’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete J.D. Power technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.