Glasgow, x, G3 7UL,
United Kingdom
J. & J. Denholm Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by J. & J. Denholm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 J. & J. Denholm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that J. & J. Denholm has purchased the following applications: HappyFox Help Desk for Customer Support in 2018, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016, Mimecast Email Security for Secure Email Gateways (SEGs) in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems J. & J. Denholm is running and its propensity to invest more and deepen its relationship with HappyFox , Microsoft , CompuWeb Communications Services or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing J. & J. Denholm revenues, which have grown to $339.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for J. & J. Denholm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HappyFox | Legacy | HappyFox Help Desk | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, J. & J. Denholm implemented HappyFox Help Desk for Customer Support, embedding the HappyFox Help Desk widget on the corporate website to centralize customer inquiry intake. The deployment used the vendor hosted application to expose a web-based interface and customer portal for online ticket submission and self-service access.
Configuration emphasized web-embedded ticket intake, a centralized ticket queue, and customer self-service knowledge base access, aligning with common Customer Support workflows. Ticket categorization, routing, and SLA-driven prioritization were configured to support triage and resolution across service teams, providing a single system of record for inbound website requests.
Operational coverage focused on customer service teams supporting Denholm Group operations in the United Kingdom, with the website acting as the primary digital channel for client contact. Governance centered on centralized ticket ownership and standardized workflow rules for escalation and handoff, while the HappyFox Help Desk branding and portal functionality were visible within customer interactions on the website.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016, J. & J. Denholm deployed Microsoft Azure Cloud Services to host its public-facing corporate website. The Microsoft Azure Cloud Services implementation is scoped to internet-facing application hosting and content delivery, aligned with the Application Hosting and Computing Services category. The deployment focuses on serving the website and associated web assets rather than internal back-office systems.
The implementation leverages core cloud compute and storage capabilities typical of Application Hosting and Computing Services, including virtual machine and platform web hosting patterns, object storage for static assets, and cloud load distribution and content delivery features to manage web traffic. Operational coverage centers on the IT web operations team and supports business functions in marketing and corporate communications, with governance centered on site availability, content publishing processes, and certificate lifecycle management. J. & J. Denholm uses Microsoft Azure Cloud Services in the Application Hosting and Computing Services category to deliver and govern its website presence.
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mimecast | Legacy | Mimecast Email Security | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2016 | 2016 |
In 2016, J. & J. Denholm deployed Mimecast Email Security as its Secure Email Gateways (SEGs) control for corporate email. Mimecast Email Security is visible on the company website and is used to protect inbound and outbound email traffic for the United Kingdom based professional services firm with approximately 3000 employees.
The implementation centers on standard SEG capabilities, including inbound anti spam and anti phishing filtering, attachment and URL inspection, and policy based content controls and continuity features that secure business email and public contact channels. Configuration likely emphasizes centralized policy enforcement and email hygiene workflows consistent with Secure Email Gateways (SEGs) implementations, providing a single point for quarantine management, threat investigation, and administrative controls.
Operationally the solution is integrated into corporate mail routing and DNS controls to intercept email flows for all corporate domains listed on the Denholm website, protecting communications across IT, compliance, and corporate communications functions. The deployment model supports web facing contact forms and public email endpoints exposed on the website, ensuring the Mimecast Email Security service processes traffic before delivery to internal mail systems.
Governance has been organized around centralized security administration within the IT security team, with policy management and incident handling embedded into existing operational procedures. Rollout and ongoing management emphasize administrative policy tiers, email routing changes at the DNS level, and monitoring of quarantine and threat events through the Mimecast Email Security administrative console.
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