List of HappyFox Help Desk Customers
Irvine, 92614, CA,
United States
Since 2010, our global team of researchers has been studying HappyFox Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HappyFox Help Desk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HappyFox Help Desk for Customer Support include: Sonic Automotive, a United States based Automotive organisation with 10800 employees and revenues of $14.22 billion, Callaway Golf, a United States based Retail organisation with 6800 employees and revenues of $4.20 billion, Ethos Veterinary Health, a United States based Healthcare organisation with 14000 employees and revenues of $4.00 billion, Kind Lending, a United States based Banking and Financial Services organisation with 500 employees and revenues of $3.00 billion, Sms Group, a Germany based Manufacturing organisation with 14544 employees and revenues of $2.72 billion and many others.
Contact us if you need a completed and verified list of companies using HappyFox Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HappyFox Help Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1Clickfactory | Professional Services | 25 | $3M | Denmark | HappyFox | HappyFox Help Desk | Customer Support | 2021 | n/a |
In 2021, 1Clickfactory implemented HappyFox Help Desk on their website to centralize inbound customer inquiries and support requests. The deployment supports the company’s customer service function for the 25-person professional services firm based in Denmark, and is categorized as Customer Support.
The HappyFox Help Desk implementation uses core ticketing, web widget form capture, email-to-ticket processing, a knowledge base driven self-service portal and agent-facing queues. Configuration emphasized routing rules, canned responses, automation rules and SLA escalation policies to structure first response and resolution workflows.
Operational coverage centers on the client-facing support team and account management workflows, with tickets originating from the embedded website widget and email channels. Role-based agent permissions and queue segmentation were applied to separate support tasks from project delivery work and to provide auditability of ticket ownership.
Governance and process change emphasized formal triage, ticket lifecycle stages and SLA enforcement configured inside HappyFox Help Desk, executed without an external systems integrator. The narrative documents a website-embedded Customer Support deployment of HappyFox Help Desk for 1Clickfactory in 2021.
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1Rivet | Professional Services | 375 | $57M | United States | HappyFox | HappyFox Help Desk | Customer Support | 2023 | n/a |
In 2023, 1Rivet implemented HappyFox Help Desk on its website to provide a Customer Support entry point for client inquiries and site visitors. The deployment of HappyFox Help Desk is web-embedded, capturing support interactions directly through the corporate site and routing them into a centralized ticketing queue for the support organization.
Configuration focused on standard Customer Support capabilities, including ticket capture from the web widget, a customer-facing knowledge base for self-service, and automation rules for ticket routing and escalation. HappyFox Help Desk was configured for agent workflows, canned responses and service level assignment to enforce response processes, aligning the application with established help desk operational patterns.
Operational coverage centers on 1Rivet’s client-facing support function and internal service desk agents, with administrative controls for user roles and ticket ownership. Governance included defining routing workflows and escalation policies to ensure consistent handling of website-originated tickets, and the implementation was scoped to the company website as the primary intake channel for support.
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AbilityPath | Non Profit | 100 | $10M | United States | HappyFox | HappyFox Help Desk | Customer Support | 2021 | n/a |
In 2021, AbilityPath implemented HappyFox Help Desk to manage web-based inquiries and support requests, embedding the application on its public website. The deployment targeted Customer Support capabilities to centralize intake for a United States nonprofit with roughly 100 employees, focusing on client services and program-related support workflows.
HappyFox Help Desk was configured to deliver core ticketing functionality, a web widget for inbound case creation, and a public knowledge base, reflecting typical Customer Support modules. Configuration work included ticket categorization, priority fields, automated assignment rules, and canned responses to standardize handling and reduce manual steps. Intake was routed via web forms and email to a central support queue accessible through the HappyFox Help Desk interface.
Operational coverage concentrated on the organization’s client services team and program coordinators who manage family and community support cases, with user roles and permissions set to limit access to sensitive records. Implemented workflows encompassed triage, escalation, and resolution tracking to align day to day support operations with established case handling practices. The web-embedded Help Desk captures incoming community and family requests directly from the AbilityPath site.
Governance introduced documented ticket handling procedures and content ownership for the knowledge base, and change control prioritized updates to forms and workflows within HappyFox Help Desk. Process changes formalized responsibilities for triage and escalation across programs, supporting consistent service operations through the Customer Support platform.
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Manufacturing | 10 | $1M | Switzerland | HappyFox | HappyFox Help Desk | Customer Support | 2021 | n/a |
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Healthcare | 10 | $1M | United States | HappyFox | HappyFox Help Desk | Customer Support | 2023 | n/a |
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Professional Services | 600 | $68M | United States | HappyFox | HappyFox Help Desk | Customer Support | 2019 | n/a |
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Distribution | 19 | $2M | United States | HappyFox | HappyFox Help Desk | Customer Support | 2020 | n/a |
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Distribution | 10 | $1M | United States | HappyFox | HappyFox Help Desk | Customer Support | 2018 | n/a |
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Professional Services | 120 | $20M | United States | HappyFox | HappyFox Help Desk | Customer Support | 2022 | n/a |
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Oil, Gas and Chemicals | 200 | $40M | United States | HappyFox | HappyFox Help Desk | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating HappyFox Help Desk
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