J.McLaughlin
236 Greenpoint Ave.,
Brooklyn, 11222, NY,
United States
Brooklyn, 11222, NY,
United States
1 718-532-9000
Retail
J.McLaughlin Technographics
J.McLaughlin Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by J.McLaughlin and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 J.McLaughlin employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that J.McLaughlin has purchased the following applications: Stripe Payments for Payment Processing in 2020, Aptos Point of Sale for Point Of Sale in 2017, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems J.McLaughlin is running and its propensity to invest more and deepen its relationship with Stripe , Google , Aptos or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing J.McLaughlin revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for J.McLaughlin intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
J.McLaughlin Tech Stack and Enterprise Applications
J.McLaughlin ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, J.McLaughlin implemented Stripe Payments on its e-commerce website. Stripe Payments is deployed as the retailer's Payment Processing solution to handle online checkout, card authorization, and payment capture across the web storefront, and it aligns with the company functions responsible for order payments and settlement.
The deployment follows common Payment Processing architecture patterns, leveraging client-side payment tokenization, server-side API calls to create charges, and webhook event notifications to propagate payment status into backend order workflows. Operational coverage is focused on the online storefront and the finance and e-commerce teams, with configuration centered on checkout flows, authorization and capture workflows, and event-driven notifications to support order-to-cash and payment reconciliation processes.
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
J.McLaughlin ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aptos | Legacy | Aptos Point of Sale | Point Of Sale | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, J.McLaughlin implemented Aptos Point of Sale to standardize store checkout and transaction processing within its Point Of Sale environment. The Aptos Point of Sale deployment emphasized cashier workflows and register configuration as core capabilities from initial rollout.
The implementation covered standard Point Of Sale functional modules including transaction processing, payment acceptance and EMV support, returns and exchanges, item and price lookup, promotions and discounts configuration, customer profile capture at checkout, offline transaction handling, and end of day reporting. Configuration work focused on register-level tender mapping, tax and pricing rules, and promotions logic consistent with retail POS operations.
Operational ownership centered on retail operations and store management, with deployment scoped to J.McLaughlin retail stores in the United States. Staff proficiency across multiple POS systems including Aptos and Celerant is documented, indicating parallel platform familiarity for store teams and operational continuity across point of sale platforms.
|
J.McLaughlin AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, J.McLaughlin deployed Freshdesk Messaging (Formerly Freshchat) on their website to support customer engagement and real-time digital interactions. The implementation leverages Freshdesk Messaging (Formerly Freshchat) within the Chatbots and Conversational AI category to provide web-based conversational support for online shoppers and customer service agents.
The deployment is delivered as a front-end web chat widget connected to the vendor cloud service, consistent with Chatbots and Conversational AI architectures, and it enables AI-driven bot workflows alongside live agent handoff, canned responses, persistent conversation history, and visitor context capture. Operational ownership centers on ecommerce and customer support functions, with the tool used directly on jmclaughlin.com to manage website conversations, route inquiries to agents, and automate common customer intents through conversational workflows.
|
J.McLaughlin Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2017 | 2017 |
|
J.McLaughlin Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
J.McLaughlin eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2020 | 2020 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2019 | 2019 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2020 | 2020 |
|
|
|
|
|
Product Review Management | eCommerce |
|
2019 | 2019 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2022 | 2022 |
|
J.McLaughlin CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
J.McLaughlin ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
J.McLaughlin Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sourcing | Procurement |
|
2015 | 2015 |
|
J.McLaughlin TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
J.McLaughlin PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
J.McLaughlin IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
J.McLaughlin CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2012 | 2012 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at J.McLaughlin
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by J.McLaughlin Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from J.McLaughlin IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the J.McLaughlin digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD J.McLaughlin Technographics
J.McLaughlin is a Retail organization based in United States,
with around 500 employees and annual revenues of $50.0 million.
J.McLaughlin operates a diverse technology stack with applications such as
Stripe Payments, Aptos Point of Sale and Freshdesk Messaging (Formerly Freshchat),
covering areas like Payment Processing, Point Of Sale and Chatbots and Conversational AI.
J.McLaughlin has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Aptos and Freshworks.
J.McLaughlin recently adopted applications including
USPS Click-N-Ship in 2022, Google Pay in 2021 and Freshdesk Messaging (Formerly Freshchat) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of J.McLaughlin’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates J.McLaughlin’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete J.McLaughlin technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.