Cincinnati, 45242-6821, OH,
United States
Jaguar Land Rover Cincinnati United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Jaguar Land Rover Cincinnati United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Jaguar Land Rover Cincinnati United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jaguar Land Rover Cincinnati United States has purchased the following applications: CDK Fixed Operations for Dealership Management in 2022, Eyeota DMP for Data Management Platform in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jaguar Land Rover Cincinnati United States is running and its propensity to invest more and deepen its relationship with CDK Global , Cox Automotive , Eyeota or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jaguar Land Rover Cincinnati United States revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jaguar Land Rover Cincinnati United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | CDK Fixed Operations | Dealership Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Jaguar Land Rover Cincinnati implemented CDK Fixed Operations to modernize its Dealership Management for service and parts operations. The U.S. fixed-ops deployment targeted Service/Parts process improvements and faster ASR approvals, with a specific emphasis on improving service-lane transparency and customer communications.
The implementation used the CDK Fixed Operations Suite including ServiceView, configured to surface service-lane status, enhance customer appointment and repair status communications, and support shop productivity workflows. Functional capabilities deployed include service workflow visibility, customer engagement channels for status updates, and tools to accelerate approval cycles for additional service recommendations.
Operational coverage was focused on dealership Service and Parts departments, aligning service advisors, parts counter staff, and shop technicians around shared status and approval workflows. Rollout emphasized standardizing ASR approval steps and communications processes to ensure consistent handling of repair orders and clearer handoffs between parts and service teams.
Outcomes documented on CDK product and customer pages show approximately 20% higher customer satisfaction index and an additional 3 to 5 paid hours per repair order after adoption of CDK Fixed Operations and ServiceView. These results are reported as improvements in customer communications and service-lane throughput for the dealership.
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Dealership Management | ERP Services and Operations |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eyeota | Legacy | Eyeota DMP | Data Management Platform | CRM | n/a | 2016 | 2016 |
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