James City County
101 Mounts Bay Road,
Williamsburg, 23185, VA,
United States
Williamsburg, 23185, VA,
United States
1 757-253-6728
Government
James City County Technographics
James City County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by James City County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 560 James City County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that James City County has purchased the following applications: Xplor Pay for Payment Processing in 2018, PageUp ATS for Applicant Tracking System in 2019, Hubspot Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems James City County is running and its propensity to invest more and deepen its relationship with Xplor Technologies , PageUp , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing James City County revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for James City County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
James City County Tech Stack and Enterprise Applications
James City County ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xplor Technologies | Legacy | Xplor Pay | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, James City County's Parks & Recreation implemented Xplor Recreation with Xplor Pay to modernize online registrations and payment collection for community services in eastern Virginia. Xplor Pay was deployed as the county's Payment Processing solution embedded in the recreation registration workflow, aligning registration checkout and payments under a single vendor application.
The implementation configured online registration checkout, card present terminals at facility locations, and payment-level reporting that surfaces transactions down to specific terminals. Xplor Pay provided payment gateway functionality, transaction settlement and reconciliation capability, and mechanisms to manage convenience and credit card fee handling within the customer checkout experience.
Integration between Xplor Recreation and Xplor Pay unified registrant records with transaction data so Parks & Recreation staff could trace payments to program signups and physical terminals. Operational coverage focused on James City County Parks & Recreation programs and site locations in eastern Virginia, delivering terminal level visibility across the department.
The county went live in 2018 and reported streamlined payments, improved payment-level reporting to specific terminals, and reduced friction around convenience and credit card fees. Governance and process adjustments concentrated on centralized payment reconciliation and reporting workflows for Parks & Recreation finance and operations staff.
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James City County HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, James City County implemented PageUp ATS as its Applicant Tracking System. The PageUp ATS instance is embedded on the county public careers site and provides Applicant Tracking System capabilities such as web-hosted job postings, an online application form, candidate profile capture, and workflow automation for requisition approvals and candidate screening.
Deployment follows a cloud-hosted SaaS model with PageUp ATS handling public application intake and internal HR case management, supporting human resources and talent acquisition across municipal departments. Configuration emphasized role-based access, vacancy templates, and structured application forms, while governance work focused on formalizing requisition approval flows and candidate status workflows to align hiring operations with county policies.
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James City County AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, James City County deployed Hubspot Live Chat on its public website. Hubspot Live Chat, categorized as Chatbots and Conversational AI, was embedded as a web widget to provide real time visitor engagement and conversational entry points for county services. The implementation centered on the Hubspot Live Chat widget and associated conversational workflows, including pre chat capture, canned responses, agent routing, and transcript capture, reflecting standard Chatbots and Conversational AI capabilities. Operational coverage was focused on the county website and citizen facing digital channels, impacting Communications and Citizen Services functions and requiring coordination between the county IT team for deployment and Communications for messaging and workflow configuration.
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James City County Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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James City County CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2016 | 2016 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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James City County ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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James City County PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2022 | 2022 |
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James City County IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at James City County
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by James City County Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from James City County IT executives and key decision makers. This section highlights James City County's latest recorded technology evaluations, including Tyler Incode Community Development Pro for Community Management, Citizen Engagement on 2025-06-18 and Endicia for Shipping Management on 2024-10-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the James City County digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD James City County Technographics
James City County is a Government organization based in United States,
with around 560 employees and annual revenues of $60.0 million.
James City County operates a diverse technology stack with applications such as
Xplor Pay, PageUp ATS and Hubspot Live Chat,
covering areas like Payment Processing, Applicant Tracking System and Chatbots and Conversational AI.
James City County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Xplor Technologies, PageUp and HubSpot.
James City County recently adopted applications including
Esri Arcgis in 2022, Cloudflare CDN in 2022 and Hubspot Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of James City County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates James City County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete James City County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.