Jayco Australia
Jayco Australia Technographics
Jayco Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jayco Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Jayco Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jayco Australia has purchased the following applications: Block Afterpay for Payment Processing in 2020, Access MicrOpay (ex Sage MicrOpay) for Payroll in 2007, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jayco Australia is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , The Access Group , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jayco Australia revenues, which have grown to $270.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jayco Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jayco Australia Tech Stack and Enterprise Applications
Jayco Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Jayco Australia deployed Block Afterpay on its public website to add buy now pay later options to the online checkout. Block Afterpay is operating as a Payment Processing solution for the company, providing consumer-facing installment payments and payment authorization within the ecommerce flow.
The implementation centers on Block Afterpay’s checkout widget and payment orchestration capabilities, integrating consumer payment authorization and split-payment handling into the web storefront. Block Afterpay also supports merchant settlement and standard reconciliation workflows, and the configuration emphasizes secure authorization, customer-facing payment selection, and basic dispute and refund pathways typical of Payment Processing implementations.
Operationally the deployment is scoped to Jayco Australia’s ecommerce channel, directly affecting online sales and order fulfillment processes, and interfacing with order capture and finance workflows on the web order path. Governance is focused on payment acceptance rules, checkout configuration, and reconciliation cadence between sales and finance teams to operationalize Block Afterpay within Jayco Australia’s retail payments stack.
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Jayco Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access MicrOpay (ex Sage MicrOpay) | Payroll | HCM | n/a | 2007 | 2007 |
In 2007, Jayco Australia implemented Access MicrOpay, ex Sage MicrOpay, for Payroll. The implementation supported payroll processing for approximately 600 employees at Jayco Caravan Manufacturing Pty Ltd and integrated time capture from a Kronos timekeeping system.
Access MicrOpay was configured to manage employee master data entry, leave and absence processing including sick, annual and long service leave, termination and redundancy calculations, payroll runs and pay processing, superannuation administration through the AMP clearing house, and batch payment preparation for Westpac bank submission. Payroll administration workflows included manual corrections and pay analysis to ensure accurate payroll runs prior to bank lodgement.
Clocking corrections recorded in Kronos were reconciled and imported into Access MicrOpay as part of the pay preparation workflow, superannuation contributions were processed via AMP clearing house, and payroll file outputs were used to initiate payments to Westpac. Operational coverage required close coordination with HR and line managers for work cover calculations, termination payments and payroll queries, and extended to monthly payroll tax and reconciliation reporting across Jayco and multiple subsidiary entities.
Day to day governance centered on payroll reconciliations, monthly superannuation and payroll tax reporting, labour variance support for the Payroll Manager, and documented procedures for data entry, timekeeping reconciliation, compliance reporting and bank submission workflows. The configuration and operational model placed payroll, HR and finance functions into a coordinated process for ongoing payroll execution using Access MicrOpay for Payroll.
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Workforce Management | HCM |
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2007 | 2007 |
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Jayco Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Jayco Australia implemented Zendesk Chat on its website to capture and manage real time customer inquiries for its retail operation. Jayco Australia uses Zendesk Chat, classified under Chatbots and Conversational AI, to support customer service and online sales inquiry workflows on the corporate site.
The deployment focused on embedding the Zendesk Chat live chat widget and configuring conversational routing, canned responses, proactive messaging and chat transcript capture, reflecting standard Chatbots and Conversational AI capabilities. Configuration included agent queue setup, skill based routing logic and scripted response libraries to standardize handling of product, purchase and service queries.
Operationally the implementation is scoped to the customer service and online engagement functions that operate through the Jayco Australia website, with the Zendesk Chat widget delivering the primary touchpoint for web visitors. Governance centered on chat handling processes, agent training and escalation workflows to email or phone channels, with web widget configuration managed through the Zendesk Chat administrative console.
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Jayco Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Jayco Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience, CRM | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2019 | 2019 |
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Jayco Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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Jayco Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Jayco Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Jayco Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Operations Manager | Manager | Finance | |
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General Manager - Group Human Resources | Manager | HR | |
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HR/OH&S Advisor | Manager | HR | |
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HR/OH&S Officer | Manager | HR | |
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CEO | CXO | Finance | |
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HR Advisor | Manager | HR | |
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HR and WHS Manager | Manager | HR | |
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CEO | CXO | Finance | |
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Business Manager | Manager | Operations | |
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Apps Being Evaluated by Jayco Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jayco Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jayco Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Jayco Australia Technographics
Jayco Australia is a Retail organization based in Australia,
with around 1000 employees and annual revenues of $270.0 million.
Jayco Australia operates a diverse technology stack with applications such as
Block Afterpay, Access MicrOpay (ex Sage MicrOpay) and Zendesk Chat,
covering areas like Payment Processing, Payroll and Chatbots and Conversational AI.
Jayco Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Block (ex Square, Inc), The Access Group and Zendesk.
Jayco Australia recently adopted applications including
SugarCloud in 2024, Hotjar in 2021 and Block Afterpay in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jayco Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jayco Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jayco Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.