Jibe, Inc.
96 Morton Street, 5th Floor,
New York, 10014, NY,
United States
New York, 10014, NY,
United States
1 212-380-1771
Communications
Jibe, Inc. Technographics
Jibe, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jibe, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 Jibe, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jibe, Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Zendesk Service for Customer Support in 2019, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jibe, Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jibe, Inc. revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jibe, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jibe, Inc. Tech Stack and Enterprise Applications
Jibe, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Jibe, Inc. implemented Oracle NetSuite ERP to centralize core finance and accounting operations. The deployment targeted ERP Financial functions including general ledger, accounts payable, accounts receivable, billing, revenue recognition and consolidated financial reporting. The implementation supported the company's United States operations and was sized to serve finance, accounting and revenue operations for a 170 employee organization with approximately $20,000,000 in annual revenue.
Oracle NetSuite ERP was configured with a corporate chart of accounts, entity setup and role based access to reflect internal control requirements, and it automated AR billing workflows and AP approval routing consistent with standard ERP Financial processes. Configuration included period close sequencing, automated journal management and financial statement mapping to enable consistent monthly close routines. Operational governance emphasized centralized financial controls, defined user roles for controllers and accounting staff, and process standardization across order to cash and procure to pay workflows.
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Jibe, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Jibe, Inc. deployed Zendesk Service on its website to centralize customer-facing support interactions. The implementation supports Customer Support functions, providing a public channel for customer inquiry capture and structured ticket intake.
Zendesk Service was configured to operate as the primary web-based ticketing and self-service interface, using on-site support forms and the Zendesk web widget to capture inquiries. Configuration focused on standard ticketing workflows, automated routing into queues, and SLA-oriented escalation paths consistent with Customer Support operational patterns.
Operational ownership rests with the customer support organization and associated agents who triage, respond, and escalate tickets through the Zendesk Service platform. The deployment scope is explicitly web-facing, integrating support capture directly on Jibe, Inc.s website and orienting processes around centralized ticket management and agent workflows.
Governance emphasized ticket lifecycle controls, role-based access for support staff, and configuration management of forms and routing rules inside Zendesk Service. The narrative centers on Jibe, Inc., Zendesk Service, Customer Support and the business function of handling customer inquiries and structured support case management.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Jibe, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, Jibe, Inc. implemented Atlassian Jira Service Desk. The Atlassian Jira Service Desk instance is deployed as a customer-facing service portal embedded on their website to capture external support requests, and it serves as the company solution for IT Service Management. This implementation centralizes ticketing and request intake for customer support and internal IT operations, aligning front-facing support workflows with standardized service desk practices.
Configuration of Atlassian Jira Service Desk includes category-aligned capabilities such as defined request types, SLA configuration, automated routing and triage workflows, and role-based agent access to support incident and request management. The deployment emphasizes web-based portal access on jibe.com, providing a structured intake channel for customers and a unified queue for support teams. Governance centers on formalized intake and triage processes and service desk workflow ownership to ensure consistent handling of support tickets across customer support and IT functions.
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Jibe, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Jibe, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Jibe, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CEO | CXO | Finance | |
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VP Operations | VP | Operations | |
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CFO | CXO | Finance | |
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Apps Being Evaluated by Jibe, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jibe, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jibe, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Jibe, Inc. Technographics
Jibe, Inc. is a Communications organization based in United States,
with around 170 employees and annual revenues of $20.0 million.
Jibe, Inc. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Service and Atlassian Jira Service Desk,
covering areas like ERP Financial, Customer Support and IT Service Management.
Jibe, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Atlassian.
Jibe, Inc. recently adopted applications including
Salesforce Sales Cloud in 2021, Mimecast Email Security in 2020 and Zendesk Service in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jibe, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jibe, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jibe, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.