Joe Duffy Group
Exit 5 M50, North Road,
Dublin, D11 W2A8,
Ireland
Dublin, D11 W2A8,
Ireland
353 1 858-0204
Automotive
Joe Duffy Group Technographics
Joe Duffy Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Joe Duffy Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Joe Duffy Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Joe Duffy Group has purchased the following applications: Kerridge k8 ERP for Distribution ERP in 2017, LogMeIn BoldChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Joe Duffy Group is running and its propensity to invest more and deepen its relationship with Kerridge Commercial Systems Limited , GoTo (formerly LogMeIn) , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Joe Duffy Group revenues, which have grown to $630.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Joe Duffy Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Joe Duffy Group Tech Stack and Enterprise Applications
Joe Duffy Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kerridge Commercial Systems Limited | Legacy | Kerridge k8 ERP | Distribution ERP | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Joe Duffy Group implemented Kerridge k8 ERP. Kerridge k8 ERP is a Distribution ERP deployed to support parts and retail operations across Joe Duffy Group, which represents 13 brands across 24 locations in Ireland and operates a multi-site motor retail network including North Dublin parts operations.
The implementation emphasized parts management and inventory control modules, configured for dealer parts workflows, sales order processing, purchase ordering and stock replenishment consistent with Distribution ERP capabilities. Configuration work focused on multi-location inventory visibility and parts catalog management to align with franchise and dealership parts operations and to support Parts Manager responsibilities.
Governance centered on role based access controls, standardized parts handling procedures and documented workflows for order fulfilment and stock replenishment, with operational ownership assigned to parts and service functions. Training and process alignment for parts staff were highlighted in recruiting criteria, reflecting an operational rollout that tied system capability to parts manager responsibilities and day to day parts operations.
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Joe Duffy Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Joe Duffy Group implemented LogMeIn BoldChat on its public website. Joe Duffy Group deployed LogMeIn BoldChat, a Chatbots and Conversational AI application, to introduce web-based customer engagement and real-time messaging capabilities for site visitors.
The implementation centers on a browser-based chat widget and an agent console, leveraging category-standard capabilities such as automated greeting triggers, canned responses, presence-based routing, conversation transcripts, and session handoff between agents. LogMeIn BoldChat was configured to support proactive chat invitations and persistent chat history to inform sales and service interactions.
Operational responsibility resides with digital channels, customer service, and retail sales teams across the company web estate in Ireland, with governance defined around chat routing rules, operator workflows, and transcript retention for follow-up. Rollout focused on embedding the LogMeIn BoldChat widget into customer touchpoints on the website and aligning agent workflows to handle live engagement through the platform.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Joe Duffy Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Joe Duffy Group implemented Microsoft 365 as a Collaboration platform. Joe Duffy Group uses Microsoft 365 on their website and across corporate communication channels, aligning Collaboration tooling with its customer facing digital presence.
The Microsoft 365 deployment centers on core collaboration capabilities, with an emphasis on hosted email, team chat and meetings, cloud file storage, and document coauthoring. The environment leverages Exchange style email, SharePoint style intranet and document libraries, OneDrive file sync and coauthoring, Teams for persistent chat and meetings, and Office applications for desktop and web productivity, reflecting a standard Microsoft 365 functional footprint.
The implementation was provisioned to support operations in Ireland and to serve roughly 750 employees across sales, dealership operations, service, finance, and corporate functions. Governance is oriented around centralized identity and access controls and content lifecycle policies inside Microsoft 365, with IT-led administration for provisioning, sharing policies, and document access management.
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Joe Duffy Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Joe Duffy Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Joe Duffy Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Joe Duffy Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Financial Controller | Director | Finance | |
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Financial Controller | Director | Finance | |
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Accountant | Non Manager | Finance | |
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CEO | CXO | Operations | |
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Apps Being Evaluated by Joe Duffy Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Joe Duffy Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Joe Duffy Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Joe Duffy Group Technographics
Joe Duffy Group is a Automotive organization based in Ireland,
with around 750 employees and annual revenues of $630.0 million.
Joe Duffy Group operates a diverse technology stack with applications such as
Kerridge k8 ERP, LogMeIn BoldChat and Microsoft 365,
covering areas like Distribution ERP, Chatbots and Conversational AI and Collaboration.
Joe Duffy Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Kerridge Commercial Systems Limited, GoTo (formerly LogMeIn) and Microsoft.
Joe Duffy Group recently adopted applications including
Zendesk Chat in 2022, LogMeIn BoldChat in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Joe Duffy Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Joe Duffy Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Joe Duffy Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.