Jollibee Foods
Jollibee Plaza, 10/F, 10 Emerald Ave, San Antonio, Pasig,
Manila, 1604,
Philippines
Manila, 1604,
Philippines
63 2 8664 1111
Consumer Packaged Goods
Jollibee Foods Technographics
Jollibee Foods Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jollibee Foods and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10930 Jollibee Foods employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jollibee Foods has purchased the following applications: ServiceNow ITSM for IT Service Management in 2021, Syniti Replicate for Data Replication in 2022, Amazon S3 for Cloud Storage in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jollibee Foods is running and its propensity to invest more and deepen its relationship with ServiceNow , Syniti , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jollibee Foods revenues, which have grown to $2.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jollibee Foods intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jollibee Foods Tech Stack and Enterprise Applications
Jollibee Foods ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Jollibee Foods deployed ServiceNow ITSM on its corporate website to provide a public-facing service portal and employee self-service access. The ServiceNow ITSM deployment supports IT Service Management workflows and serves as the primary channel for IT support request intake and knowledge distribution across the organization.
The implementation concentrated on core IT Service Management functional capability areas common to the category, with configuration to support incident management, change management, a service catalog and knowledge management to standardize request lifecycles and reduce manual request routing. ServiceNow ITSM was surfaced through the website to enable ticket submission, catalog-driven requests and knowledge lookup, with workflow orchestration and form configuration used to enforce service level and approval paths.
Operational coverage maps to Jollibee Foods enterprise IT support for an organization of 10,930 employees, orienting the platform toward centralized service desk workflows and governance of knowledge content and change approvals. Governance work focused on formalizing request intake, role-based access controls and knowledge ownership to maintain portal accuracy and consistent resolution processes.
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Jollibee Foods PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Syniti | Legacy | Syniti Replicate | Data Replication | PaaS | n/a | 2022 | 2022 |
In 2022 Jollibee Foods implemented Syniti Replicate to establish a Data Replication foundation for e-commerce analytics and enterprise KPI reporting. The deployment targeted sales marketing and product performance measurement, aligning replication pipelines with existing reporting needs for senior leadership and business units supporting the online channel.
The implementation configured Syniti Replicate to capture transactional and event-level changes and stream them into an analytics zone, enabling extraction cleaning and modeling workflows executed with SQL and Python. Functional capabilities implemented included real-time replication and automated ingestion that underpinned a real-time business monitoring system and Power BI visualizations.
Syniti Replicate was used to feed the analytics and reporting stack, supplying curated datasets to Power BI dashboards and automated monitoring pipelines while product and engineering teams defined data product requirements. Operational coverage included marketing operations finance and product teams, with datasets instrumented for funnel analysis and conversion and retention studies.
Governance and process changes emphasized a comprehensive KPI framework and data training sessions to promote analytical literacy across business functions, supported by monitoring scripts and automated pipelines. Project notes report explicit outcomes tied to the implementation including an 18% improvement in e-commerce ROI a 40% reduction in reporting turnaround time and a 12% increase in retention attributed to funnel optimizations.
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Master Data Management | PaaS |
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2022 | 2022 |
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Jollibee Foods IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon S3 | Cloud Storage | IaaS | n/a | 2022 | 2022 |
In 2022 Jollibee Foods implemented Amazon S3 as a Cloud Storage component to support assets served on its corporate website. The deployment centers on Amazon S3 object storage, with Amazon S3 used to host and deliver static site assets and digital media for the website, positioning Amazon S3 Cloud Storage as the primary repository for web content. This implementation makes a direct relationship between Jollibee Foods, Amazon S3, Cloud Storage and the business function of website content delivery and digital asset management.
Amazon S3 is configured consistent with standard Cloud Storage capabilities, including object lifecycle management, versioning, server-side encryption and fine-grained access control to support marketing and web operations workflows. Operational coverage is focused on the corporate website and associated digital assets, and the S3 deployment is integrated with the website hosting and content delivery layers rather than with core transactional systems. Governance appears to be enforced at bucket and object levels through access policies and lifecycle rules to control retention and storage class transitions, aligning storage operations with web publishing processes.
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Jollibee Foods
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Jollibee Foods Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jollibee Foods IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jollibee Foods digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Jollibee Foods Technographics
Jollibee Foods is a Consumer Packaged Goods organization based in Philippines,
with around 10930 employees and annual revenues of $2.80 billion.
Jollibee Foods operates a diverse technology stack with applications such as
ServiceNow ITSM, Syniti Replicate and Amazon S3,
covering areas like IT Service Management, Data Replication and Cloud Storage.
Jollibee Foods has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, Syniti and Amazon Web Services (AWS).
Jollibee Foods recently adopted applications including
Syniti Replicate in 2022, Syniti Knowledge Platform in 2022 and Amazon S3 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jollibee Foods’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jollibee Foods’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jollibee Foods technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.