Joules
The Joules Barn Rockingham Road,
Market Harborough, LE16 7QD,
United Kingdom
Market Harborough, LE16 7QD,
United Kingdom
44 18 5843 5255
Retail
Joules Technographics
Joules Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Joules and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1690 Joules employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Joules has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Fuse Learning Platform for Learning and Development in 2019, Zoom for Audio Video and Web Conferencing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Joules is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Joules revenues, which have grown to $314.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Joules intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Joules Tech Stack and Enterprise Applications
Joules ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Joules migrated to Microsoft Dynamics 365 for Finance and Operations as its core ERP Financial platform. Joules migrated from Microsoft Dynamics AX and positioned Microsoft Dynamics 365 for Finance and Operations to consolidate transactional finance and operational workflows for the UK retail business.
The implementation emphasized core financial management and supply chain capabilities common to ERP Financial systems, including general ledger, accounts payable and receivable, order management, and inventory control. Configuration work aligned these modules with retail processes and connected order to cash and procure to pay workflows to a unified application model.
Integrations were explicit and central to the architecture, with Microsoft BizTalk used for message orchestration, Microsoft Azure providing cloud platform services, SQL supporting the persistence layer, and Red Prairie WMS integrated for warehouse execution and inventory synchronization. Microsoft Dynamics 365 for Finance and Operations was instrumented to exchange transactional data with the Red Prairie WMS and to route interface messages through BizTalk into Azure hosted services and SQL stores.
Operational governance centered on an application support function based in Market Harborough, where Microsoft D365 and AX application support analysts manage incident resolution, application patching, and ongoing configuration changes. Support coverage spans the finance and supply chain business functions and includes stewardship for integration points with BizTalk, Azure, SQL, and the Red Prairie WMS.
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ERP Financial | ERP |
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2023 | 2023 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Tax Management | ERP |
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2017 | 2017 |
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Joules HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fuse Universal | Legacy | Fuse Learning Platform | Learning and Development | HCM | n/a | 2019 | 2019 |
In 2019 Joules implemented the Fuse Learning Platform to address corporate learning needs and to connect colleagues around the world. The Fuse Learning Platform was positioned within Joules' Learning and Development function to provide a centralized environment for employee learning, peer communication and storytelling.
The implementation emphasized social learning capabilities typical of the Learning and Development category, including user generated content and community feeds, curated learning channels, content libraries and collaborative communication features. Configuration focused on supporting peer to peer knowledge sharing and community-driven content alongside standard learning administration and access control.
Operational coverage targeted Joules' global colleague network, with HR and people operations overseeing platform governance and community policy to maintain a safe space for communication. Governance controls included role based administration and content moderation workflows to support ongoing community management and to align platform use with learning and engagement objectives.
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Joules Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Joules, a Next Retail Limited company, implemented Zoom as an Audio Video and Web Conferencing solution. The deployment exposes Zoom on the public Joules website to enable browser-based video sessions and live conferencing for customer engagement and internal collaboration. This implementation supports customer-facing video interactions alongside routine cross-functional meetings and product demonstration workflows.
Configuration emphasizes web-embedded conferencing capabilities and standard meeting controls such as screen sharing, participant management, and real-time audio and video streams, consistent with Audio Video and Web Conferencing deployments. Operational ownership spans corporate communications and IT teams, providing governance for session access, scheduling, and usage policies across Joules retail operations in the United Kingdom. Joules uses Zoom as its Audio Video and Web Conferencing platform to connect customer engagement functions with internal collaboration processes.
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Joules Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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Joules eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Joules SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2023 | 2023 |
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Warehouse Management | SCM |
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2018 | 2018 |
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Joules CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement, Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Listing Management | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2016 | 2016 |
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Joules TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Joules IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Joules CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Joules
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Joules Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Joules IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Joules digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Joules Technographics
Joules is a Retail organization based in United Kingdom,
with around 1690 employees and annual revenues of $314.0 million.
Joules operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Fuse Learning Platform and Zoom,
covering areas like ERP Financial, Learning and Development and Audio Video and Web Conferencing.
Joules has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Fuse Universal and Zoom Video Communications.
Joules recently adopted applications including
Adobe Experience Cloud in 2021, Decibel Insight in 2021 and Adobe Target Standard in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Joules’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Joules’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Joules technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.