Sao Paulo, 4119080,
Brazil
Juca Na Balada Brazil Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Juca Na Balada Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18 Juca Na Balada Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Juca Na Balada Brazil has purchased the following applications: Visa Authorize.Net for Payment Processing in 2025, Huggy Chatbot for Chatbots and Conversational AI in 2016, Huggy Support for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Juca Na Balada Brazil is running and its propensity to invest more and deepen its relationship with Visa , Huggy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Juca Na Balada Brazil revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Juca Na Balada Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP Financial Management | n/a | 2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Huggy | Legacy | Huggy Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Juca Na Balada Brazil implemented Huggy Chatbot in the Chatbots and Conversational AI category to centralize customer conversations and add automation-driven lead capture. The deployment focused on conversational bots and omnichannel message consolidation, enabling automated qualification of inbound leads and handoff to human free agents. Functional capabilities implemented include chatbots for prequalification, automated routing and a unified inbox for agent-assisted conversations, supporting CRM and customer-support sales workflows. The implementation emphasized conversational orchestration and automation to standardize response flows and capture booking opportunities.
Operational scope covered the agency's sales and customer-support functions in Brazil, with the Huggy Chatbot implemented across digital touchpoints to consolidate inquiries and streamline agent workflows. Governance included configuring conversational flows and agent routing rules, and embedding automation to capture and transfer leads into sales processes. Juca Na Balada Brazil reports a 50% increase in sales volume after adopting Huggy Chatbot, as described in the Huggy case.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Huggy | Legacy | Huggy Support | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, Juca Na Balada Brazil implemented Huggy Support. Huggy Support in the Customer Support category was deployed to centralize multi-channel customer service for the leisure and hospitality travel and events agency in Brazil, aligning the application with the company’s customer service and lead capture business functions.
The implementation emphasized omnichannel support and automated FAQs via chatbots, enabling capture and qualification of inbound leads across messaging channels and more consistent personalized responses. Configuration focused on conversational automation and centralized message handling to streamline front-line service workflows and standardize FAQs and bot-driven qualification flows.
Operational coverage targeted Juca Na Balada’s customer service operations in Brazil, with governance shifting toward centralized ticket intake and automated qualification processes. The vendor case documents a long-term six year partnership and reports a 50% increase in sales after centralizing and automating support, linking Huggy Support directly to improved lead qualification and faster, more personalized customer engagement.
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Marketing Automation | CRM |
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2017 | 2017 |
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