List of Huggy Support Customers
Feira de Santana, 44075-525,
Brazil
Since 2010, our global team of researchers has been studying Huggy Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Huggy Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Huggy Support for Customer Support include: RBT Internet, a Brazil based Communications organisation with 2975 employees and revenues of $744.0 million, Grupo Natureza Brazil, a Brazil based Retail organisation with 500 employees and revenues of $15.0 million, Juca Na Balada Brazil, a Brazil based Leisure and Hospitality organisation with 18 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Huggy Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Huggy Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Grupo Natureza Brazil | Retail | 500 | $15M | Brazil | Huggy | Huggy Support | Customer Support | 2023 | n/a |
In 2023, Grupo Natureza implemented Huggy Support to centralize omnichannel customer service across its Brazil operations, consolidating WhatsApp, Instagram, and chat into a single engagement layer as part of its Customer Support strategy. The deployment focused on unifying customer conversations and capturing leads to support both customer success and marketing coordination.
The implementation leveraged Huggy Support modules for digital customer support and chatbots that are described on the vendor case page, combined with routing and shared reporting capabilities to operationalize lead capture and qualification. Configuration emphasized conversational automation, message routing, and a unified inbox to streamline agent workflows and automate recurring interactions.
Operational coverage included front line support and marketing touchpoints in Brazil, with the platform serving as the primary channel stack for customer engagement across social and messaging channels. Huggy Support consolidated metrics and interaction history into a central reporting layer used by support and marketing teams to coordinate follow up and commercial outreach.
Governance changes centered on shared workflows and metric ownership between marketing and support, with rule based routing and centralized dashboards driving coordination. The implementation delivered centralized metrics and a reported 94% increase in new commercial opportunities, reflecting the linkage between omnichannel customer support and lead generation.
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Juca Na Balada Brazil | Leisure and Hospitality | 18 | $4M | Brazil | Huggy | Huggy Support | Customer Support | 2017 | n/a |
In 2017, Juca Na Balada Brazil implemented Huggy Support. Huggy Support in the Customer Support category was deployed to centralize multi-channel customer service for the leisure and hospitality travel and events agency in Brazil, aligning the application with the company’s customer service and lead capture business functions.
The implementation emphasized omnichannel support and automated FAQs via chatbots, enabling capture and qualification of inbound leads across messaging channels and more consistent personalized responses. Configuration focused on conversational automation and centralized message handling to streamline front-line service workflows and standardize FAQs and bot-driven qualification flows.
Operational coverage targeted Juca Na Balada’s customer service operations in Brazil, with governance shifting toward centralized ticket intake and automated qualification processes. The vendor case documents a long-term six year partnership and reports a 50% increase in sales after centralizing and automating support, linking Huggy Support directly to improved lead qualification and faster, more personalized customer engagement.
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RBT Internet | Communications | 2975 | $744M | Brazil | Huggy | Huggy Support | Customer Support | 2018 | n/a |
In 2018, RBT Internet implemented Huggy Support to centralize customer service channels and streamline incident communication. RBT Internet implemented Huggy Support in 2018 as a Customer Support application to unify ticketing across digital channels and improve case routing for its customer service operations in Brazil.
The deployment used Huggy Support modules including chatbot-driven self-service and centralized ticketing, with configuration for automated after-hours handling. Chatbots were configured for initial triage and common inquiry resolution, while ticket orchestration rules mapped channel inputs into a unified support queue.
Integrations were executed via API and webhook integrations, linking WhatsApp messaging streams and CRM workflows to Huggy Support to accelerate incident communication and case routing. Webhook triggers forwarded channel events into CRM workflows and updated ticket states to maintain synchronized case status between messaging channels and the support queue.
Operational governance emphasized configuration-led rollout of routing rules, chatbot intents, and webhook endpoints managed by customer service operations, supporting both business hours and after-hours automation. The vendor case documents centralized ticketing, webhook integrations and expanded automation for after-hours support as outcomes of the 2018 Huggy Support deployment.
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