Hampyeong, 571180,
South Korea
Junjin Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Junjin and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Junjin employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Junjin has purchased the following applications: Cloud Turing for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Junjin is running and its propensity to invest more and deepen its relationship with DreamYoungs or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Junjin revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Junjin intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| DreamYoungs | Legacy | Cloud Turing | Customer Support | CRM | n/a | 2021 | 2021 | In 2021, Junjin implemented Cloud Turing from DreamYoungs on its website to provide Customer Support. The Cloud Turing deployment uses the vendor cloud SaaS and is embedded on Junjin's public site to capture web initiated inquiries and route them into a centralized support inbox. The implementation scope addresses customer facing functions for a 10 person construction and real estate firm, consolidating inquiry capture for sales, service, and field operations. Configuration work focused on administrative roles, responder assignment, canned messaging and ticket lifecycle management consistent with Customer Support workflows, with the full application name Cloud Turing appearing in the site integration. Integrations beyond the website were not specified, the operational model routes web conversations to internal users and is managed through the Cloud Turing vendor console and embedded site components. Governance was organized within the small team to assign support ownership and manage response workflows through the Cloud Turing interface. |
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