Kansas City Board of Public Utilities
540 Minnesota Ave,
Kansas City, 66101, KS,
United States
Kansas City, 66101, KS,
United States
1 913-573-9000
Utilities
Kansas City Board of Public Utilities Technographics
Kansas City Board of Public Utilities Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kansas City Board of Public Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Kansas City Board of Public Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kansas City Board of Public Utilities has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2002, Oracle PeopleSoft HCM for Core HR in 2002, Khoros AI for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kansas City Board of Public Utilities is running and its propensity to invest more and deepen its relationship with Oracle , Paymentus , Khoros or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kansas City Board of Public Utilities revenues, which have grown to $348.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kansas City Board of Public Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kansas City Board of Public Utilities Tech Stack and Enterprise Applications
Kansas City Board of Public Utilities ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2002 | 2018 |
In 2002, Kansas City Board of Public Utilities implemented Oracle PeopleSoft ERP. This ERP Financial implementation concentrated on PeopleSoft Financials and HR capabilities to support core finance, projects, general ledger and human resources for the 600 employee municipal utility.
The deployment included PeopleSoft FSCM 8.9, HRMS 9.0 and EPM 8.9, with technical artifacts built using PeopleCode, App Engine and PeopleTools, and reporting developed with SQR, nVision and Actuate. Configuration work targeted core ledger and budget controls, project accounting and payroll interfaces, consistent with ERP Financial functional workflows and municipal utility accounting practices.
Integration architecture reflected a service oriented approach using Software AG WebMethods and PeopleSoft Integration Broker for application level exchanges and web services. The broader solution landscape included Harris Cayenta Customer Information System for billing and customer service, meter data flows from eMeter and Elster, and a prepay MyUsage system, with Actuate and Oracle Analytics OBIEE used for enterprise reporting and Oracle and SQL Server databases supporting the platform.
Delivery and operations followed SDLC and Agile practices, included production support and compliance with audit groups, and leveraged staff subject matter expertise for demand calculation and utility rate constructs. The program also encompassed business program work streams such as community solar billing configuration and paperless billing enablement, aligning finance and billing data flows to support those services.
Implementation outputs explicitly included a reporting system in Actuate, configured billing rates for facility demand and time of use billing, a community solar panel billing configuration, paperless billing and a water leak detection program, and the provision of billing determinants data to UG city and Black and Veatch for a cost of service study.
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ERP Financial | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2018 | 2018 |
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Kansas City Board of Public Utilities HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2002 | 2002 |
In 2002 Kansas City Board of Public Utilities implemented Oracle PeopleSoft HCM to address Core HR requirements across the utility organization of roughly 600 employees. The Oracle PeopleSoft HCM deployment centered on PeopleSoft HRMS 9.0 as the core HR system, providing employee records, workforce administration, position control and HR transaction processing.
Configuration and technical architecture leveraged PeopleTools, PeopleCode, App Engine and Integration Broker, with SQR, nVision and BI Publisher used for operational reporting. The implementation environment relied on Oracle database platforms and employed SOA patterns with Software AG WebMethods and web services for cross system messaging and integration. Functional scope included Core HR modules and interfaced with PeopleSoft FSCM financial components referenced in project artifacts.
Operational governance followed formal SDLC and Agile methodologies, with production support processes and audit compliance controls put in place. Change management practices focused on controlled PeopleTools updates, PeopleCode deployment and App Engine orchestration, while reporting and integration workstreams delivered SQR and Actuate outputs to support HR and finance workflows. The result was a governed Oracle PeopleSoft HCM platform serving Core HR and adjacent financial administration for the utility.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Kansas City Board of Public Utilities AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Khoros | Legacy | Khoros AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Kansas City Board of Public Utilities implemented Khoros AI in the Chatbots and Conversational AI category. Khoros AI was provisioned as a customer-facing conversational agent on the utility website, integrated via an Applozicon web widget to handle live visitor interactions.
The deployment emphasized conversational workflows and natural language understanding capabilities common to Chatbots and Conversational AI, configured to support inbound customer inquiries and self-service interaction paths. Operational scope was focused on the public web channel, with the Khoros AI application configured to capture intents, manage dialog state, and escalate to human agents when required.
Architecture followed a cloud-hosted SaaS delivery pattern typical for Khoros AI, with the Applozicon integration serving as the embeddable web channel for the virtual agent. Governance and operational ownership were aligned to customer service and communications teams for content management, intent tuning, and ongoing conversational model updates.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Kansas City Board of Public Utilities Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Kansas City Board of Public Utilities Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2012 | 2012 |
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Kansas City Board of Public Utilities CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Kansas City Board of Public Utilities EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2002 | 2002 |
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Financial Consolidation and Close | EPM |
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2002 | 2002 |
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Kansas City Board of Public Utilities IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Kansas City Board of Public Utilities CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Kansas City Board of Public Utilities
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Generalist | CXO | HR | |
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Director Human Resources | Director | HR | |
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Payroll Manager | Manager | Finance | |
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Director Administrative Services | Director | Finance | |
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Director of Information Technology | Director | IT | |
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Chief Financial Officer/Chief Administrative Officer | CXO | Finance | |
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Acting Purchasing Manager | Manager | Procurement | |
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Manager Information Technology | Manager | IT | |
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IT Project Manager | Manager | IT | |
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Data Analytics | Business Intelligence | CXO | IT | |
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Director of Network Operations | Director | IT | |
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System Analyst | Manager | IT | |
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Apps Being Evaluated by Kansas City Board of Public Utilities Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kansas City Board of Public Utilities IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kansas City Board of Public Utilities digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Kansas City Board of Public Utilities Technographics
Kansas City Board of Public Utilities is a Utilities organization based in United States,
with around 600 employees and annual revenues of $348.0 million.
Kansas City Board of Public Utilities operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft HCM and Khoros AI,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Kansas City Board of Public Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Khoros.
Kansas City Board of Public Utilities recently adopted applications including
Microsoft Azure Cloud Services in 2021, Okta Identity Cloud in 2021 and Cisco IronPort Cloud Email Security in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kansas City Board of Public Utilities’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kansas City Board of Public Utilities’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kansas City Board of Public Utilities technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.