AI Buyer Insights:

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

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● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Michelin, an e2open customer evaluated Oracle Transportation Management

Kaspi Bank
Location
Nauryzbai Batyra St., 154A,
Almaty, 50013,
Kazakhstan
Website
https://www.kaspi.kz/
Phone
7 7272501720
Artw industry
Retail
Employee
Revenue

Kaspi Bank Technographics

Kaspi Bank Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Kaspi Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Kaspi Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Kaspi Bank has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Smiddle Voice Bot for Chatbots and Conversational AI in 2024, Smiddle Contact Manager for CRM in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Kaspi Bank is running and its propensity to invest more and deepen its relationship with Cisco Systems , Smiddle , BlueConic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Kaspi Bank revenues, which have grown to $1.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kaspi Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Kaspi Bank Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Smiddle Legacy Smiddle Voice Bot Chatbots and Conversational AI AI-Powered Application n/a 2024 2024 In 2024 Kaspi Bank implemented Smiddle Voice Bot to automate voice interactions for its customer service contact center in the finance organization. The deployment used Smiddle Voice Bot as a Chatbots and Conversational AI solution to instrument CRM related call workflows and routine telephony interactions across its contact center operations. The implementation centered on voice interaction automation, including routine inbound and outbound call handling, interactive voice response flow orchestration, natural language understanding for caller intent, and CRM triggered call workflow automation. Smiddle Voice Bot was configured to manage conversational routing, automated call logging and dispositioning, and agent escalation points to preserve live agent intervention when required. Operational coverage was focused on Kaspi Bank customer service and contact center teams in finance, with integration points into the bank's telephony and CRM layers to enable end to end call workflow orchestration. Governance emphasized conversation handoff rules, call recording and logging consistency, and configuration of escalation pathways to live agents, supporting staged operational rollout and ongoing quality control for voice automation.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Smiddle Legacy Smiddle Contact Manager CRM CRM n/a 2020 2020 In 2020, Kaspi Bank implemented Smiddle Contact Manager to manage contact-center interactions and CRM workflows across its Kazakhstan operations. The Smiddle Contact Manager, referenced on Smiddle’s published client list and product descriptions, was applied as a CRM to support customer service and sales business functions, with configuration focused on contact routing, interaction logging, unified customer profiles, and workflow automation consistent with CRM application capabilities. Kaspi Bank Smiddle Contact Manager CRM supported operational coverage concentrated on contact-center operations and CRM-driven customer lifecycle management, aligning interaction management with case handling and sales support processes. Governance was structured around customer service and sales process ownership, with system configuration and CRM workflows orchestrated to formalize interaction handling and case lifecycle management across Kaspi Bank’s Kazakhstan sites.
Customer Data Platform CRM 2018 2018
Customer Experience CRM 2016 2016
Marketing Analytics CRM 2017 2017
Tag Management CRM 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Digital Workspace IaaS 2018 2018
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
eCommerce eCommerce 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IT Service Management ITSM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2020 2020
IT Decision Makers and Key Stakeholders at Kaspi Bank
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Kaspi Bank Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Kaspi Bank Technographics

Kaspi Bank is a Retail organization based in Kazakhstan, with around 3600 employees and annual revenues of $1.90 billion.

Kaspi Bank operates a diverse technology stack with applications such as Cisco Webex Meetings, Smiddle Voice Bot and Smiddle Contact Manager, covering areas like Audio Video and Web Conferencing, Chatbots and Conversational AI and CRM.

Kaspi Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems and Smiddle.

Kaspi Bank recently adopted applications including Smiddle Voice Bot in 2024, SAP Commerce Cloud (ex Hybris) in 2021 and Cisco Webex Meetings in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Kaspi Bank’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Kaspi Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Kaspi Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.