KBC Bulgaria
89B Vitosha Blvd.,
Sofia, 1463,
Bulgaria
Sofia, 1463,
Bulgaria
359 2 483 1717
Banking and Financial Services
KBC Bulgaria Technographics
KBC Bulgaria Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KBC Bulgaria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 KBC Bulgaria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KBC Bulgaria has purchased the following applications: ArcoInvoice for AP Automation in 2018, In-House ATS for Applicant Tracking System in 2014, IBM Watson Assistant for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KBC Bulgaria is running and its propensity to invest more and deepen its relationship with ArcoInfo , SAP , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KBC Bulgaria revenues, which have grown to $96.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KBC Bulgaria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KBC Bulgaria Tech Stack and Enterprise Applications
KBC Bulgaria ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ArcoInfo | Legacy | ArcoInvoice | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018 KBC Bulgaria partnered with ArcoInfo to form the Soluz.io joint venture and implemented ArcoInvoice, Apps Category . The joint venture structure embedded ArcoInfo technology into KBC workflows and established a commercial vehicle to deliver ArcoInvoice functionality to KBC customers.
ArcoInvoice was delivered via the Soluz.io platform and integrated into KBC's Business Dashboard, enabling electronic invoicing capabilities that included invoice creation and presentment, validation and format handling, status tracking, and payment initiation. Configuration focused on aligning ArcoInvoice data exchange and document workflows with KBC's business dashboard interfaces, preserving existing customer-facing reporting and access paths.
Integration scope covered customer-facing business functions for corporate clients in Belgium, with the Soluz.io offering launched commercially in 2019 to accelerate customers' transition to digital invoicing. Governance was managed through the Soluz.io joint venture model with ArcoInfo and KBC Bulgaria coordinating productization, distribution, and ongoing operational support for ArcoInvoice within KBC's commercial channels.
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ERP Financial | ERP |
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2011 | 2011 |
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Expense Management | ERP |
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2012 | 2012 |
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KBC Bulgaria HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, KBC Bulgaria implemented an In-House ATS Applicant Tracking System on its public website. The In-House ATS was developed and maintained by its In-House Applications team and is embedded in the careers pages to centralize external candidate intake. KBC Bulgaria uses the In-House ATS Applicant Tracking System to support HR and recruiting business functions across its Bulgarian operations.
The implementation configures core Applicant Tracking System capabilities, including job requisition posting, online application submission, candidate profile management, configurable screening queues, interview scheduling, and offer status tracking. Workflow automation routes applicants through screening and interview stages and captures status changes and audit trails for recruitment process visibility. The system enforces role-based access and user permissions for recruiters and hiring managers to align with hiring workflows.
Operational coverage is focused on the HR and Talent Acquisition teams, with the careers pages acting as the primary integration point for applicant entry. Governance is managed internally, with requisition approval workflows, candidate data handling policies, and access control administered by HR and the In-House Applications team. The deployment is web-facing and centered on capturing and processing external applications through the In-House ATS Applicant Tracking System.
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KBC Bulgaria AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Watson Assistant | Chatbots and Conversational AI | AI-Powered Application | x | 2016 | 2017 |
In 2016 KBC Bulgaria deployed IBM Watson Assistant as a Chatbots and Conversational AI solution embedded in a mobile banking application targeted at younger accountholders. The implementation focused on providing conversational financial guidance and in app decision support to retail customers.
The IBM Watson Assistant implementation included conversational interface design, natural language understanding for intent recognition, and dialog management configured to guide users through basic financial decisions. The deployment used Watson Assistant capabilities to author automated responses and to escalate complex inquiries to human channels where necessary.
The chatbot was integrated into the bank's mobile app front end to deliver conversational interactions for account holders in Bulgaria, affecting digital channels, retail banking, and customer experience operations. Operational scope centered on younger accountholders using mobile banking, with the solution acting as a first line of engagement for common financial queries and basic advisory interactions.
Governance was organized through digital product and customer experience teams to manage conversational content, intent catalogs, and escalation workflows, supporting ongoing tuning of the IBM Watson Assistant agent. The visible outcome was an AI powered mobile chatbot that empowers younger accountholders to make financial decisions with assistance from IBM Watson Assistant.
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KBC Bulgaria Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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KBC Bulgaria CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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KBC Bulgaria PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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KBC Bulgaria IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at KBC Bulgaria
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Controller | Director | Finance | |
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Financial Controller | Director | Finance | |
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Group CIO | CXO | Finance | |
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Head of IT Department | Director | IT | |
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CIO Belgium | CXO | IT | |
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Head of Trade operations & Finance | Director | Investment | |
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Senior Procurement Officer & Category Manager | Director | Procurement | |
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HR Director | Director | HR | |
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Head of Database Administration and System Architecture | Director | IT | |
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Head of Core Banking Systems Unit | Director | IT | |
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Apps Being Evaluated by KBC Bulgaria Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KBC Bulgaria IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KBC Bulgaria digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD KBC Bulgaria Technographics
KBC Bulgaria is a Banking and Financial Services organization based in Bulgaria,
with around 2500 employees and annual revenues of $96.0 million.
KBC Bulgaria operates a diverse technology stack with applications such as
ArcoInvoice, In-House ATS and IBM Watson Assistant,
covering areas like AP Automation, Applicant Tracking System and Chatbots and Conversational AI.
KBC Bulgaria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ArcoInfo, In-House Applications and IBM.
KBC Bulgaria recently adopted applications including
Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021, DocuSign eSignature in 2021 and DigitalOcean Droplets in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KBC Bulgaria’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KBC Bulgaria’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KBC Bulgaria technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.