AI Buyer Insights:

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Michelin, an e2open customer evaluated Oracle Transportation Management

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

KCOM
Location
37 Carr Lane,
Hull, HU1 3RE,
United Kingdom
Website
https://www.kcom.com/
Phone
44 14 8260-2555
Artw industry
Professional Services
Employee
Revenue

KCOM Technographics

KCOM Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by KCOM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 KCOM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

KCOM has purchased the following applications: SAP Business One for ERP Financial in 2014, eArcu ATS & Onboarding for Applicant Tracking System, Onboarding in 2018, Synthetix for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems KCOM is running and its propensity to invest more and deepen its relationship with SAP , PageUp , CIPHR or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing KCOM revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KCOM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

KCOM Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Business One ERP Financial ERP Financial Management n/a 2014 2014
ERP Financial ERP Financial Management 2016 2016
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
PageUp Legacy eArcu ATS & Onboarding Applicant Tracking System, Onboarding HCM n/a 2018 2018
In 2018, KCOM implemented eArcu ATS & Onboarding to operate its public careers portal and manage hiring workflows. KCOM implemented the eArcu ATS & Onboarding Applicant Tracking System,Onboarding to support core HR recruitment and onboarding functions through the kcomcareers.com site, where eArcu is identified as the job application and onboarding engine. The deployment centers on candidate lifecycle management and new hire intake, using eArcu ATS & Onboarding to handle requisition visibility, candidate tracking, interview scheduling, offer management, and onboarding checklists typical of Applicant Tracking System,Onboarding platforms. Configuration appears scaled for a small professional services organization, emphasizing centralized requisition approval, candidate communication templates, document capture, and task orchestration for HR users. Operational coverage is focused on HR and talent acquisition for KCOM in the United Kingdom, with the system surfaced on the public careers site and governed through internal HR workflow ownership. Governance emphasizes consolidated candidate records and configured onboarding task lists to standardize hire to induction handoffs, while privacy and data handling for the careers channel are published through KCOMs public privacy notice.
Core HR HCM 2014 2014
Core HR HCM 2016 2016
Workforce Management HCM 2013 2013
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Synthetix Legacy Synthetix Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, KCOM implemented Synthetix to provide on-site conversational interfaces for its kcomhome.com portal. The deployment established Synthetix as the Chatbots and Conversational AI application used to support customer service and marketing interactions across the United Kingdom site. KCOM configured Synthetix with category-aligned capabilities including a virtual conversational agent, knowledge base driven responses, intent classification and channel routing, and live agent escalation workflows. Synthetix was provisioned to handle customer queries, surface scripted guidance for common requests, and feed conversational logs for operational review, reflecting standard functional modules in Chatbots and Conversational AI implementations. The implementation was integrated into KCOMs web ecosystem alongside Dotmailer Limited, Disqus Incorporated, and Awin as third-party services referenced on kcomhome.com. Operational governance was oriented to customer support and marketing teams who managed conversational content and escalation rules, with a site-focused rollout model limited to the kcomhome.com digital channel.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2014 2015
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2021 2021
Collaboration Collaboration 2012 2012
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center, Customer Experience CRM 2012 2012
Community Management CRM 2017 2017
Customer Engagement CRM 2018 2018
Customer Experience CRM 2018 2018
Customer Support CRM 2019 2019
Digital Advertising Platform CRM 2018 2018
Marketing Automation CRM 2014 2014
Partner Relationship Management CRM 2018 2018
Tag Management CRM 2018 2018
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Workspace IaaS 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Web Gateways (SWG) CyberSecurity 2013 2013
IT Decision Makers and Key Stakeholders at KCOM
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by KCOM Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD KCOM Technographics

KCOM is a Professional Services organization based in United Kingdom, with around 30 employees and annual revenues of $4.0 million.

KCOM operates a diverse technology stack with applications such as SAP Business One, eArcu ATS & Onboarding and Synthetix, covering areas like ERP Financial, Applicant Tracking System, Onboarding and Chatbots and Conversational AI.

KCOM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, PageUp and Synthetix.

KCOM recently adopted applications including Cisco Webex Meetings in 2021, Postmark in 2020 and Salesforce Service Cloud in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of KCOM’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates KCOM’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete KCOM technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.