KCOM
37 Carr Lane,
Hull, HU1 3RE,
United Kingdom
Hull, HU1 3RE,
United Kingdom
44 14 8260-2555
Professional Services
KCOM Technographics
KCOM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KCOM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 KCOM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
KCOM has purchased the following applications: SAP Business One for ERP Financial in 2014, eArcu ATS & Onboarding for Applicant Tracking System, Onboarding in 2018, Synthetix for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KCOM is running and its propensity to invest more and deepen its relationship with SAP , PageUp , CIPHR or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KCOM revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KCOM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KCOM Tech Stack and Enterprise Applications
KCOM ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 KCOM implemented SAP Business One as its ERP Financial platform. The deployment established a centralized SAP Business One instance paired with a BI layer built using SAP BusinessObjects and MSSQL to provide consolidated financial reporting. Design and development of BI solutions used SAP BO and MSSQL to instrument reporting, dashboards and operational analytics aligned to accounting workflows. The program completed a successful data migration from multiple legacy systems to SAP Business One.
Functional configuration prioritized core financial modules including general ledger, accounts receivable, accounts payable and financial reporting consistent with ERP Financial requirements. Integrations were explicitly focused on connecting SAP Business One to the SAP BusinessObjects reporting tier and the Microsoft SQL Server data repository, consolidating source datasets into a unified financial data model. Operational scope concentrated on finance and accounting within the United Kingdom professional services operations and included reconciliation workflows and data governance controls as part of the rollout. The implementation narrative centers on SAP Business One, integrated BI instrumentation, and consolidated data flow to support financial processing and reporting for KCOM.
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ERP Financial | ERP |
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2016 | 2016 |
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KCOM HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | eArcu ATS & Onboarding | Applicant Tracking System, Onboarding | HCM | n/a | 2018 | 2018 |
In 2018, KCOM implemented eArcu ATS & Onboarding to operate its public careers portal and manage hiring workflows. KCOM implemented the eArcu ATS & Onboarding Applicant Tracking System,Onboarding to support core HR recruitment and onboarding functions through the kcomcareers.com site, where eArcu is identified as the job application and onboarding engine.
The deployment centers on candidate lifecycle management and new hire intake, using eArcu ATS & Onboarding to handle requisition visibility, candidate tracking, interview scheduling, offer management, and onboarding checklists typical of Applicant Tracking System,Onboarding platforms. Configuration appears scaled for a small professional services organization, emphasizing centralized requisition approval, candidate communication templates, document capture, and task orchestration for HR users.
Operational coverage is focused on HR and talent acquisition for KCOM in the United Kingdom, with the system surfaced on the public careers site and governed through internal HR workflow ownership. Governance emphasizes consolidated candidate records and configured onboarding task lists to standardize hire to induction handoffs, while privacy and data handling for the careers channel are published through KCOMs public privacy notice.
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2013 | 2013 |
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KCOM AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synthetix | Legacy | Synthetix | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, KCOM implemented Synthetix to provide on-site conversational interfaces for its kcomhome.com portal. The deployment established Synthetix as the Chatbots and Conversational AI application used to support customer service and marketing interactions across the United Kingdom site.
KCOM configured Synthetix with category-aligned capabilities including a virtual conversational agent, knowledge base driven responses, intent classification and channel routing, and live agent escalation workflows. Synthetix was provisioned to handle customer queries, surface scripted guidance for common requests, and feed conversational logs for operational review, reflecting standard functional modules in Chatbots and Conversational AI implementations.
The implementation was integrated into KCOMs web ecosystem alongside Dotmailer Limited, Disqus Incorporated, and Awin as third-party services referenced on kcomhome.com. Operational governance was oriented to customer support and marketing teams who managed conversational content and escalation rules, with a site-focused rollout model limited to the kcomhome.com digital channel.
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KCOM Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2015 |
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KCOM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2012 | 2012 |
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KCOM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2012 | 2012 |
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Community Management | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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KCOM PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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KCOM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Workspace | IaaS |
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2017 | 2017 |
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KCOM CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at KCOM
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief People Officer | CXO | HR | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Workforce Management Administrator | Manager | HR | |
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Senior People Partner | Manager | HR | |
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Head Of Digital | Director | Finance | |
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Head of Business Intelligence and Data Insight | Director | IT | |
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Head Of Customer Experience and Operations | Director | Customer Service | |
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Customer Journey and Insight Lead | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Customer Service Advisor | Manager | Customer Service | |
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Customer Service Operational Manager | Manager | Customer Service | |
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Chief Technology and Information Officer | CXO | IT | |
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Chief People Officer | CXO | HR | |
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CFO | CXO | Finance | |
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Head of System Delivery and Transformation | Director | IT | |
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Human Resources Transformation Partner | Manager | HR | |
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Apps Being Evaluated by KCOM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KCOM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KCOM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD KCOM Technographics
KCOM is a Professional Services organization based in United Kingdom,
with around 30 employees and annual revenues of $4.0 million.
KCOM operates a diverse technology stack with applications such as
SAP Business One, eArcu ATS & Onboarding and Synthetix,
covering areas like ERP Financial, Applicant Tracking System, Onboarding and Chatbots and Conversational AI.
KCOM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, PageUp and Synthetix.
KCOM recently adopted applications including
Cisco Webex Meetings in 2021, Postmark in 2020 and Salesforce Service Cloud in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KCOM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KCOM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KCOM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.