KDDI
THE LINKPILLAR 1 NORTH, 2-21-1 Takanawa, Minato-ku,
Tokyo, 108-8618,
Japan
Tokyo, 108-8618,
Japan
81 3-3347-0077
Communications
KDDI Technographics
KDDI Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KDDI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64636 KDDI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KDDI has purchased the following applications: In-House ATS for Applicant Tracking System in 2014, Cadebill Operational Support (OSS) for OSS/BSS in 2015, LiveChat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KDDI is running and its propensity to invest more and deepen its relationship with In-House Applications , Mynavi Corporation , MCL Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KDDI revenues, which have grown to $38.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KDDI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KDDI Tech Stack and Enterprise Applications
KDDI HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, KDDI deployed an In-House ATS as its Applicant Tracking System. The In-House ATS is embedded on KDDI's public website and functions as the primary intake point for candidate submissions, routing applications into internal recruiting processes. KDDI uses the In-House ATS Applicant Tracking System to support corporate recruitment and HR talent acquisition functions.
The implementation includes standard Applicant Tracking System capabilities, such as online job requisition posting, career site application capture, resume parsing into structured candidate records, and configurable applicant workflow stages for screening and interview scheduling. Operational scope is centered on HR and recruiting teams in Japan, with centralized administrative controls for HR administrators and role based access for hiring managers to manage requisitions and candidate evaluation. Governance focuses on centralized administration of job postings and applicant workflows within the corporate HR function, aligning career site intake to internal hiring processes.
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Applicant Tracking System | HCM |
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2021 | 2021 |
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KDDI ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MCL Systems | Legacy | Cadebill Operational Support (OSS) | OSS/BSS | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, KDDI deployed Cadebill Operational Support (OSS) to support its carrier interconnect operations. The Cadebill Operational Support (OSS) deployment is categorized as OSS/BSS and the vendor listing indicates the implementation provides interconnect billing, vendor management, route management and least cost routing for carrier/interconnect operations.
The implementation narrative emphasizes configuration of interconnect billing, vendor management, route management and least cost routing modules to support settlement workflows, rate tables and routing policy controls typical of OSS/BSS systems. Deployment coverage spans KDDI carrier and interconnect operations across Japan, the USA and Europe, aligning billing and routing functions with international carrier interfaces and centralized vendor management processes. Source notes state module usage for interconnect and carrier billing is inferred from the vendor customer listing and that the vendor did not publish detailed implementation dates or governance specifics, therefore rollout and governance descriptions are limited to functional and operational scope.
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KDDI AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, KDDI deployed LiveChat on its public website as a web-facing element of its Chatbots and Conversational AI capabilities for customer-facing digital channels. The LiveChat implementation was scoped to handle synchronous messaging and live customer interactions on KDDI web pages.
LiveChat was implemented as a web-embedded chat widget delivering standard Chatbots and Conversational AI functionality, including automated greeting flows, canned responses, session queuing and agent handover to live operators. Configuration work focused on chat routing rules, messaging templates and transcript capture to support continuous customer conversations, with LiveChat consoles used by agents for real time response and visitor monitoring.
Operational coverage was centered on KDDI's website customer service and sales inquiry touchpoints, embedding the chat interface into front-end web pages rather than backend systems. This creates a clear relationship between KDDI LiveChat Chatbots and Conversational AI and web customer service and sales support functions.
Governance and rollout required aligning operator workflows and message handling policies with existing support procedures and web service hours, and provisioning agent consoles for ongoing management. The LiveChat deployment established a persistent web messaging channel on KDDI's site used to orchestrate online customer engagement through LiveChat.
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KDDI Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2017 | 2017 |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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KDDI Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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KDDI CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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KDDI PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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2D/3D Simulation | PLM and Engineering |
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2019 | 2019 |
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KDDI TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2015 | 2015 |
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KDDI PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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KDDI IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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Servers, Storage and Networking | IaaS |
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2006 | 2006 |
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KDDI CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at KDDI
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by KDDI Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KDDI IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KDDI digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD KDDI Technographics
KDDI is a Communications organization based in Japan,
with around 64636 employees and annual revenues of $38.68 billion.
KDDI operates a diverse technology stack with applications such as
In-House ATS, Cadebill Operational Support (OSS) and LiveChat,
covering areas like Applicant Tracking System, OSS/BSS and Chatbots and Conversational AI.
KDDI has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, MCL Systems and LiveChat, Inc..
KDDI recently adopted applications including
Oasys Blockchain Platform in 2023, Korea Telecom Web Hosting in 2022 and Veeam Backup & Replication in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KDDI’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KDDI’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KDDI technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.