Zagreb, 10000,
Croatia
Kentbank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kentbank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Kentbank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kentbank has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015, Asseco Live Platform for Call Center, Customer Experience, Customer Analytics, Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kentbank is running and its propensity to invest more and deepen its relationship with Microsoft , Asseco Group , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kentbank revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kentbank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Asseco Group | Legacy | Asseco Live Platform | Call Center, Customer Experience, Customer Analytics, Customer Support | CRM | Asseco South Eastern Europe | 2022 | 2022 | In 2022 Kentbank implemented Asseco Live Platform as an omnichannel contact center and CRM to unify email, phone, social and web channels across Croatia, the Apps Category "". Asseco Live Platform was introduced to consolidate customer interactions into a single handling layer and to provide a consistent operational front end for service agents. The implementation was delivered by Asseco South Eastern Europe with a 15-person joint team and went live for approximately 200 employees in 2022. Functional capabilities implemented included omnichannel contact handling across email, voice, social and web channels, CRM customer record consolidation, and a 360° customer view to support service and sales workflows. Operational scope focused on customer service and front-office functions across Croatia, with governance and rollout coordinated between Kentbank and Asseco South Eastern Europe through the joint delivery team. The project explicitly reported improved response times and higher customer satisfaction following the deployment, and the vendor relationship is with Asseco Group. | |
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Tag Management | CRM |
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2024 | 2024 |
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