Asseco South Eastern Europe
Branickiego 13,
Warsaw, 02-972,
Poland
Warsaw, 02-972,
Poland
48 22 574 8630
Professional Services
Asseco South Eastern Europe
List of Software Implementations where Asseco South Eastern Europe is Reseller or System Integrator
Asseco South Eastern Europe, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Asseco South Eastern Europe collaboration with software players such as Asseco Group empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Asseco South Eastern Europe is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Asseco South Eastern Europe | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | CRM |
| Asseco South Eastern Europe | Asseco Group | Asseco PUB 2000 Core System | Core Banking | ERP Services and Operations |
List of Software Implementations where Asseco South Eastern Europe is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Halkbank North Macedonia | Banking and Financial Services | 975 | $235M | Macedonia | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | 2022 | In 2022, Halkbank AD Skopje implemented Asseco Live Platform as a contact center/CRM to centralize customer care operations across North Macedonia. The deployment positioned Asseco Live Platform as the primary contact center and CRM application supporting frontline customer engagement and collections workflows. The Asseco Live Platform implementation encompassed voice, email, SMS, campaign management, ticketing and collection workflow modules, configured to support agent routing, case lifecycle tracking and campaign orchestration. The implementation included configuration of workflow automation and ticket escalation rules within Asseco Live Platform to standardize handling of inbound and outbound customer interactions. Integration work included Active Directory integration for user authentication and role-based access, and the project was executed in collaboration with vendor Asseco Group and system integrator Asseco South Eastern Europe. Operational coverage focused on the bank s contact center and collections teams, consolidating channels into a single contact center/CRM platform for customer service and recovery business functions. Governance and rollout were conducted jointly with Asseco South Eastern Europe, with phased adoption across agent groups and reporting functions instrumented inside Asseco Live Platform. The bank reported increased agent efficiency, faster ticket handling and improved reporting within months of the Live rollout. | |
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Kentbank | Banking and Financial Services | 200 | $30M | Croatia | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | 2022 | In 2022 Kentbank implemented Asseco Live Platform as an omnichannel contact center and CRM to unify email, phone, social and web channels across Croatia, the Apps Category "". Asseco Live Platform was introduced to consolidate customer interactions into a single handling layer and to provide a consistent operational front end for service agents. The implementation was delivered by Asseco South Eastern Europe with a 15-person joint team and went live for approximately 200 employees in 2022. Functional capabilities implemented included omnichannel contact handling across email, voice, social and web channels, CRM customer record consolidation, and a 360° customer view to support service and sales workflows. Operational scope focused on customer service and front-office functions across Croatia, with governance and rollout coordinated between Kentbank and Asseco South Eastern Europe through the joint delivery team. The project explicitly reported improved response times and higher customer satisfaction following the deployment, and the vendor relationship is with Asseco Group. | |
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NLB Banka Montenegro | Banking and Financial Services | 400 | $61M | Montenegro | Asseco Group | Asseco PUB 2000 Core System | Core Banking | 2020 | In 2020, NLB Banka Montenegro implemented Asseco PUB 2000 Core System. The bank engaged Asseco South Eastern Europe to migrate its card operations and upgrade its acquiring network, concentrating on card processing, authorization throughput, and acquiring switch capabilities. The implementation centered on Asseco's CMS Card Management System as a modular component of the Asseco PUB 2000 Core System, with configuration work covering card issuance and lifecycle management, authorization routing, and 3D security authentication. Processor integration and acquiring switch configuration were executed to support expanded ATM and merchant acquiring connectivity. Operational integration tied the CMS to the bank's acquiring network and payment processors, improving processing speed and enabling enhanced 3D security across card transactions. The scope of the rollout included card operations, ATM and acquiring operations, and payments processing, impacting operations, payments, and risk management functions within the bank. Governance and rollout were coordinated between NLB Banka Montenegro and Asseco South Eastern Europe, with phased cutover, testing, and operational handover to update procedures for card operations and acquiring settlement. The migration and processor integration improved processing speed, enabled enhanced 3D security and supported an enlarged ATM/acquiring network to increase operational efficiency and revenue. | |
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Banking and Financial Services | 120 | $7M | Montenegro | Asseco Group | Asseco PUB 2000 Core System | Core Banking | 2015 |
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IT Decision Makers and Key Stakeholders at Asseco South Eastern Europe
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Buyer Intent: Companies Evaluating Asseco South Eastern Europe Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Asseco South Eastern Europe System Integrator / VAR Profile
Asseco South Eastern Europe is a system integrator and technology consulting firm headquartered in Warsaw, Poland, with approximately 3392 employees and annual revenues of $299M.
Asseco South Eastern Europe implements and supports enterprise applications across markets such as CRM and ERP Services and Operations.
APPS RUN THE WORLD tracks 4 verified Asseco South Eastern Europe software implementations across industries and regions, including: Halkbank North Macedonia where Asseco South Eastern Europe implemented Asseco Live Platform, Kentbank where Asseco South Eastern Europe implemented Asseco Live Platform, and NLB Banka Montenegro where Asseco South Eastern Europe implemented Asseco PUB 2000 Core System.
Asseco South Eastern Europe has a strategic VAR/SI partnership with Asseco Group, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Asseco South Eastern Europe partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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