Greenville, 29601, SC,
United States
Kentwool Technographics
Kentwool Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kentwool and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Kentwool employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kentwool has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kentwool is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kentwool revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kentwool intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kentwool Tech Stack and Enterprise Applications
Kentwool ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Kentwool implemented Oracle NetSuite ERP to centralize core accounting and financial operations. The implementation targeted ERP Financial workloads for the 50 person media company based in the United States, consolidating general ledger, billing, and financial reporting as the primary scope.
Oracle NetSuite ERP was configured for standard financial modules including general ledger, accounts payable, accounts receivable, fixed asset accounting, billing, and statutory reporting. The project emphasized automated revenue recognition and order to cash workflows, role based controls for transaction approvals, and a templated chart of accounts aligned to media revenue streams.
Deployment followed a cloud first SaaS model with Oracle NetSuite ERP serving as the authoritative finance system, and finance and accounting teams in the United States designated as operational owners. Governance incorporated month end close workflows, audit trail and segregation of duties controls, and centralized financial reporting processes to support operational accounting and compliance.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2020 | 2020 |
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Kentwool AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Kentwool implemented Zendesk Chat on its public website. The deployment uses a web-embedded chat widget managed through the Zendesk Chat console, delivering real-time messaging, asynchronous chat transcripts, and agent routing capabilities aligned with Chatbots and Conversational AI functionality. The configuration supports Kentwool customer support and onsite sales assistance workflows for the e-commerce storefront.
Kentwool configured Zendesk Chat with category-standard conversational features including proactive engagement triggers, canned responses, and session-based transcript capture to streamline inquiry handling. Administration is centralized so a small support team can monitor live queues, review chat history, and enforce messaging templates without on-premises infrastructure. Governance emphasized chat routing rules and response templates to align conversation handling with existing customer service processes.
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Kentwool Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Kentwool implemented Microsoft 365 as its primary Collaboration platform. Kentwool uses Microsoft 365 on its website and across corporate endpoints to centralize productivity and communication for the organization.
The deployment follows a tenant based cloud SaaS architecture and leverages standard Microsoft 365 capabilities, including Exchange Online for email, SharePoint Online for intranet and content management, Microsoft Teams for messaging and meetings, OneDrive for file synchronization, and Office desktop and web applications for user productivity. Identity and access are managed through Azure Active Directory with role based administrative controls and tenant level governance for user provisioning and security policy enforcement. The implementation covers roughly 50 employees and supports core business functions including marketing, operations, and customer support.
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Kentwool CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Kentwool IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Kentwool CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Kentwool
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| CEO | CXO | Finance | ||||
| Sales and Marketing Manager | Manager | Marketing | ||||
| President | CXO | Finance |
Apps Being Evaluated by Kentwool Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||